Andrew Wehmeyer

I purchased both of my Mazdas from Ocean Mazda Doral and have been dealing with and recommending Ocean Mazda to others for over 10 years. Until this current visit, I have been very happy with both the deale have been dealing with and recommending Ocean Mazda to others for over 10 years. Until this current visit, I have been very happy with both the dealership and the service I have received. Unfortunately, my experience this time has been very different. My Service Advisor, Andrew Wehmeyer, has not responded to numerous calls and messages regarding my vehicle. At this point, I am going to have to personally come into the dealership today simply to find out what is going on with my car. What is most disappointing is the significant decline in communication. During my previous service visits, the team was very communicative and kept me informed. That level of service was one of the reasons I continued to have confidence in Ocean Mazda Doral and have recommended the dealership to others for so many years. I completely understand that service departments get busy and that repairs can take longer than anticipated. My concern is not necessarily the amount of time involved—it is the lack of communication. After numerous attempts to get an update, I should not have to physically come to the dealership just to find out the status of my vehicle. As a long-standing customer who has supported Ocean Mazda for more than a decade and purchased two vehicles from Ocean Mazda Doral, this experience is particularly disappointing. The level of service and communication has slipped drastically since my last visit. I have always been comfortable recommending Ocean Mazda based on my own experience. Unfortunately, if this is the level of service and communication I can now expect, I will have to rethink both where I have my vehicles serviced and whether I can continue recommending Ocean Mazda to others. More

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The dealership is always clean, pleasant to be in while waiting for your vehicle. Coffee variety and cold water bottles are always great and are great perks. The staff is courteous , will greet you with a waiting for your vehicle. Coffee variety and cold water bottles are always great and are great perks. The staff is courteous , will greet you with a smile. I have been to other mazda dealerships as I have own mazda cars for over 20 years. By far Doral dealership feels welcoming. And the staff and service is wonderful from servicing your car yo buying a new one. Thank you More

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The worst experience ever with my cx 90 and the service department in ocean Mazda department in ocean Mazda More

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Everyone was very helpful and explained everything very well and tried to help me and answer all my questions I have no complains and the service was fast well and tried to help me and answer all my questions I have no complains and the service was fast More

by SABREALPIZAR69 Verified Customer Verified Customer

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Service was quick, the new video they send you of the inspection of your car is cool. Only issue was they didn't wash my car until I asked, which delayed me about 15 minutes but they did a good job of sc inspection of your car is cool. Only issue was they didn't wash my car until I asked, which delayed me about 15 minutes but they did a good job of scrubbing down the exterior. More

by RealtorEddie Verified Customer Verified Customer

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Andy is the best advisor. Will continue going there because of him. He takes care of your issue right away and has the car ready when promised. because of him. He takes care of your issue right away and has the car ready when promised. More

by cmendez0804 Verified Customer Verified Customer

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Andy is the best service manager. He always solves the problems timely. His attention to detail is outstanding. He has a lot of credibility on his service advise problems timely. His attention to detail is outstanding. He has a lot of credibility on his service advise More

by DANIEL_ESPARZA Verified Customer Verified Customer

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Service Department is excellent Went in for an oil change. My mistake was going on a holiday. Yet, even being that busy my car was serviced in a timely manner. Not sure about the Went in for an oil change. My mistake was going on a holiday. Yet, even being that busy my car was serviced in a timely manner. Not sure about the complimentary "car wash," though. I don't think any soap was used. I've gotten a better wash for $2.00 at a gas station. More

by DMINNICH1120 Verified Customer Verified Customer

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Ocean Mazda is the best in service and Andy was very helpful and the waiting period was great also the video of the work great helpful and the waiting period was great also the video of the work great More

by MIGUELINARODRIGUEZ768 Verified Customer Verified Customer

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Great service as always from Andy W at Ocean Mazda. Very satisfied for the prompt and professional service to our cars every time we visit Ocean Mazda satisfied for the prompt and professional service to our cars every time we visit Ocean Mazda More

by MGARCIA_CPA Verified Customer Verified Customer

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