Brian Morales

I purchased both of my Mazdas from Ocean Mazda Doral and have been dealing with and recommending Ocean Mazda to others for over 10 years. Until this current visit, I have been very happy with both the deale have been dealing with and recommending Ocean Mazda to others for over 10 years. Until this current visit, I have been very happy with both the dealership and the service I have received. Unfortunately, my experience this time has been very different. My Service Advisor, Andrew Wehmeyer, has not responded to numerous calls and messages regarding my vehicle. At this point, I am going to have to personally come into the dealership today simply to find out what is going on with my car. What is most disappointing is the significant decline in communication. During my previous service visits, the team was very communicative and kept me informed. That level of service was one of the reasons I continued to have confidence in Ocean Mazda Doral and have recommended the dealership to others for so many years. I completely understand that service departments get busy and that repairs can take longer than anticipated. My concern is not necessarily the amount of time involved—it is the lack of communication. After numerous attempts to get an update, I should not have to physically come to the dealership just to find out the status of my vehicle. As a long-standing customer who has supported Ocean Mazda for more than a decade and purchased two vehicles from Ocean Mazda Doral, this experience is particularly disappointing. The level of service and communication has slipped drastically since my last visit. I have always been comfortable recommending Ocean Mazda based on my own experience. Unfortunately, if this is the level of service and communication I can now expect, I will have to rethink both where I have my vehicles serviced and whether I can continue recommending Ocean Mazda to others. More

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The dealership is always clean, pleasant to be in while waiting for your vehicle. Coffee variety and cold water bottles are always great and are great perks. The staff is courteous , will greet you with a waiting for your vehicle. Coffee variety and cold water bottles are always great and are great perks. The staff is courteous , will greet you with a smile. I have been to other mazda dealerships as I have own mazda cars for over 20 years. By far Doral dealership feels welcoming. And the staff and service is wonderful from servicing your car yo buying a new one. Thank you More

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I have been experiencing ongoing challenges with my recent purchase at this dealer, and I feel that my situation has not been fully supported by the dealer. À 2025 car that is only presenting issues s recent purchase at this dealer, and I feel that my situation has not been fully supported by the dealer. À 2025 car that is only presenting issues since the first service at 3000 miles. The service team is not helpful and the sales person doesn’t return calls. I like the car but the quality and reliability is questionable. The recurring issues have been disappointing, that affected my confidence in the vehicle. More

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I recently purchase a 2023 Mazda CX-50 from Ocean Mazda Doral. I want to take a moment to share my experience. I got a call from Felipe Salcedo while I was in another car dealer. He was so kind to work on Doral. I want to take a moment to share my experience. I got a call from Felipe Salcedo while I was in another car dealer. He was so kind to work on some numbers for me that convinced me to go and visit Ocean Mazda Doral and see if they had what I was looking for. He then put me in touch with a salesperson named Edy Barthelemy. From the moment I met Edy he was extremely professional but most of all friendly, caring and patient. He took the time to show me what was on the lot and answer all my questions, explain every detail about the car, show me the clean Carfax and that made the buying process smooth and stress free. I can see that as a salesperson myself to another salesperson Eddy is truly a great asset to this dealership! Let me tell you If you're looking for someone who will genuinely take care of you and make sure you're comfortable with your purchase, I highly recommend you see Edy Barthelemy. More

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The worst experience ever with my cx 90 and the service department in ocean Mazda department in ocean Mazda More

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Brian Morales was an excellent service manager. The service advisor that I had was unavailable and he stepped right in to make sure my service visit ran smoothly. I took my Mazda 6 there for rout The service advisor that I had was unavailable and he stepped right in to make sure my service visit ran smoothly. I took my Mazda 6 there for routine service and he made sure everything was taken care of in a timely and professional manner. I would definitely return to Ocean Mazda based on my experience with Brian Morales. More

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Alex has worked on my car for the past 17 years and is a great asset to the Ocean Mazda Service Department. He is extremely knowledgeable and and very trustworthy. I hope he continues to service my vehicle great asset to the Ocean Mazda Service Department. He is extremely knowledgeable and and very trustworthy. I hope he continues to service my vehicle for many years to come. More

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Service at Ocean Mazda has improved tremendously. The service manager Brian Morales came out and greeted me and check to see if everything was good. Angel Pelaez attended me quickly and call me when the service manager Brian Morales came out and greeted me and check to see if everything was good. Angel Pelaez attended me quickly and call me when the car was ready. More

by ALELUCIACRUZ Verified Customer Verified Customer

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The whole experience was perfect ! Brian Morales and his team made me feel relaxed and cared . Everybody was really helpful and polite ! 100% satisfied ! God bless you and keep up the great work !! team made me feel relaxed and cared . Everybody was really helpful and polite ! 100% satisfied ! God bless you and keep up the great work !! More

by Walkiria Pinheiro Verified Customer Verified Customer

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Excellent Customer Service Excellent service provided. The customer service was great. very friendly. We appreciate the updates about the maintenance of our vehicle until was re Excellent service provided. The customer service was great. very friendly. We appreciate the updates about the maintenance of our vehicle until was ready to go. More

by mazda305 Verified Customer Verified Customer

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