Andy Daigle | Page 3

The sales team at the Dealership was very helpful and accommodating and answered all my questions accommodating and answered all my questions More

by scottgriffiths316 Verified Customer Verified Customer

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They are very thorough and professional every time my car needs to be serviced. I am very happy I bought a Subaru from Bryan Subaru. needs to be serviced. I am very happy I bought a Subaru from Bryan Subaru. More

by BT Verified Customer Verified Customer

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I had an excellent experience with the salesman and the dealership as a whole. In this difficult car-buying climate, I was offered a fair price for my purchase. I was expecting to have to deal with hidde dealership as a whole. In this difficult car-buying climate, I was offered a fair price for my purchase. I was expecting to have to deal with hidden fees when agreeing on the cost of my vehicle. But, it never came to that. The salesman was very communicative throughout the process and very personable. I really appreciate the honesty and transparency throughout the process. Thank you Bryan Subaru! I love my new Crosstrek. More

by irving.cartagena Verified Customer Verified Customer

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I fell in love with Subaru when I got my first car was a 97' Legacy wagon. I was a December baby learning to drive in NH and I LITERALLY drove that car into the ground LITERALLY! I've owned other cars now b 97' Legacy wagon. I was a December baby learning to drive in NH and I LITERALLY drove that car into the ground LITERALLY! I've owned other cars now but I always find myself back in a Subaru and always trying to find my way back to a Legacy (not a wagon). My last was a 13' Crosstrek and while I loved that car dearly it wasn't truly mine. My dad had to sign for it because I had to money to put down, not credit, and my trade was just a hoopty that they wouldn't give me anything for it. It was a 5yr plan that I worked hard to pay off in under 3yrs but it was all under my dad's credit. Now she was mine! The idea I had over those 3yrs was to pay it off fast while raising my credit so I could trade it in for the Legacy of my dreams. When I went to the dealership there was no Legacy and I was told it would be next to impossible to get one with no idea as to how long I'd have to wait. So I thought well maybe another crosstrek would be nice, I could go brand new and that would be exciting but in the back of my mind wishing I could get "my" Legacy. I waited a little over a month till the brand new Crosstreks arrived and the dealership gave me a call to let me know it had arrived. I was busy so I didn't get the chance to call them back. The next day, another missed call and I thought "I know what they're calling for I'll call them back tomorrow". The next morning omw to work I listen to the voice-mail but it wasn't about the Crosstrek, no. They got a Legacy! A 2018 with only 64,000 miles on her and I was so ecstatic that I drove over on my lunch break to test drive her. An hour or so after I had returned to work and I was on pins and needles over the approval. I got THE text, I got approved. I started jumping up and down and singing "I'm so excited" by The Pointer Sisters. I signed for her the next day after I got off work and I immediately drove to the nearest parts store for accessories. The whole ordeal from the first visit till I drove off with my new baby was about 3 months long and the entire time I was treated like family and even when signing the papers was surrounded by supporters. I felt like I was winning the lottery. Between the energy in the dealership and the luck of that Legacy coming in at the perfect time, I couldn't be happier. Thank you Subaru! More

by ItalianMagarita Verified Customer Verified Customer

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To whom it may concern,my recent experience at Bryan Subaru was horrendous. I brought my car in for simple repairs January 29th (apt made weeks in advance.)-break light , air conditioner compressor, and Subaru was horrendous. I brought my car in for simple repairs January 29th (apt made weeks in advance.)-break light , air conditioner compressor, and a new battery. From the beginning I explained I had a job I needed to travel for on the 31st. The repaiI was told would take 1 day. Though it ended up talking two in labor and 5 before my car would drive again. I paid over $1500 for parts and LABOR. I was initially told these simple repairs would take a few hours and I would get my car back the same day. I actually had to bring my car in 2 hours later than expected, because I had to have a passenger side window repaired from my car getting broken into. All employees I interacted with knew I had had my car broken into, and that I had a time sensitive schedule, that they assured me would be no problem. After taking 2 days to repair my car, I had to initiate contact with jeff to even see if my vehicle was ready that afternoon. He said it was and I picked it up right before 3:00... why it took 36 hours not sure. As I was driving down the road I noticed my air, which had previously not been working and I spent over $1000 to fix was still blowing hot. I drove to the grocery store less than 10 miles down a freshly paved road, and when I cranked my car to go home all the lights illuminated on the dash, and the car, though cranked, would not go forwards or backwards. I immediately called the dealership where jeff answered the phone. I frantically explained that my car, that needed to transport me to a different state in less than 12 hours, is no longer functioning. Jeff said several times that there was nothing he could do. He called the manager twice (he said) and still said there was nothing he could do. I explained to him that this was Bryan Subaru’s fault- which initiated laughter from jeff as he mentioned to his coworkers “she says it’s our fault” followed with laughs and “well you drove it off the lot.” I was astounded by this. If this is the motto for your business I am disgusted. And I did not simply just drive it off the lot, I purchased parts and services that were not only shoddy, but negligent and could have lead to something far more dangerous than how it played out. After your employees laughed at my situation I began to cry. Only after That did jeff suggest I buy a tow and rental car for myself for the weekend. Again I had to remind jeff that my car was driving perfectly until I trusted those at Bryan Subaru. I then had to say, “well, if you can’t take responsibility for my car being completely unmovable, can you at least take responsibility for my air conditioner that is still blowing hot air?” As I began to sob uncontrollably jeff offered to have the car towed. On Bryan Subaru. I don’t understand why it took me hyperventilating to have your employee set up a tow. To recap I had just had my car broken into 3 days prior, and now was unable to drive to a new job in a different state where living accommodations were made and paid for and several days of pay were lost. My car thankfully after 2 dozen failed attempts to start cranked and drove 3 miles before it died again. Thankfully it was at my house. It died two more times over the weekend, though I was able to bring it back to the dealership at 8:00 that following Monday. When I arrived at 8:00-8:15 the mechanic had not arrived yet, which gave me a negative feeling about how quickly my car would get fixed. I was leaving that day. Jeff was horrible at communication during that day. I asked him several times when my car would be ready and he ignored it. Finally around noon I called him and he said he had been at lunch, they found nothing wrong with my car, but HE was going to take it for a test drive. I went ahead and drove the 35 minutes to the dealership. When I walked in around 12:45 Jim was standing at his desk rubbing a woman’s hand? Acting strangely inappropriate. I walked up behind him and said “hi jeff. Where is my car?” He startled and said he hadn’t driven it yet. Now if jeff went on his lunch break at 11:00 when he was ignoring my attempts to get an estimate on when my car was ready, and now it is 12:45 and he is more engaged in flirting with a woman instead of doing his job. The woman left soon after (not a customer) and he drove my car for approximately 3 minutes... I explained that the car takes longer than that to break down. Before he gave my car back I asked him to turn the ignition on and off again to prove the car was working “before I drove it off the lot” again. He again was very hesitant to meet this simple request. I don’t know how exactly you run your business, but I would consider terminating jeff. Or at least taking him off the floor with customers. I will never be back to your dealership for any reason. I will be leaving reviews on how terrible this experience has been on several platforms. And I will personally discourage anyone looking for a Subaru or Subaru service from ever using you. This again was a horrible experience. The lack of professionalism was astounding. And honestly I believe I deserve a refund on labor after it was done so improperly. I am truly disgusted. I hope something changes. More

by GRACEPRITCH Verified Customer Verified Customer

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Always the perfect experience at Bryan Subaru. My Service Advisor, Jeff DeLange is professional and a really nice person. The waiting area is tidy and clean, with good reading material, and the tea Service Advisor, Jeff DeLange is professional and a really nice person. The waiting area is tidy and clean, with good reading material, and the tea or coffee and snacks are all good comfort food items. I can see why Bryan Subaru was voted The Best Local Dealership in our area. Happy New Year. More

by CHERYLGENNUSA Verified Customer Verified Customer

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I love this dealership! Always so clean and friendly and so nice that I can bring my kiddo and he is entertained so nice that I can bring my kiddo and he is entertained More

by SBBERRY81 Verified Customer Verified Customer

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Perfect!! In every way Excellent sales & Financing Team....I would recommend this Subaru to everyone! Team....I would recommend this Subaru to everyone! More

by ricdemarr7@gmail.com Verified Customer Verified Customer

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Jeff and the entire crew makes dealing with car issues a breeze. From the phone call to scoot the check out it runs like a Subaru. breeze. From the phone call to scoot the check out it runs like a Subaru. More

by C.KAGAN Verified Customer Verified Customer

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It took a while to make and get the car, but it was worth the wait. Fred was great to work with. Every question I had was answered, and he kept me apprised of the progress and the car's early arrival. Aft the wait. Fred was great to work with. Every question I had was answered, and he kept me apprised of the progress and the car's early arrival. After I got the car, I called him a day later to tell him how pleased I was with the car. He did make the process smooth as possible. The finance process was almost seamless since I had a great credit rating, and no question went unanswered. More

by Chris Verified Customer Verified Customer

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