Andy Montano

Mr Chavez is great sales person excellent customer service had a great day buying a car service had a great day buying a car More

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My experience at Webb Chevy was amazing! The staff was friendly, helpful and made the car buying process quick and easy. I highly recommend them! The staff was friendly, helpful and made the car buying process quick and easy. I highly recommend them! More

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Deceptive Out-of-State Buying Experience – Poor Transparency & Accountability In May 2025, I began the process of purchasing a 2022 Cadillac Escalade from Webb Chevrolet in Oak Lawn, IL, remotel Transparency & Accountability In May 2025, I began the process of purchasing a 2022 Cadillac Escalade from Webb Chevrolet in Oak Lawn, IL, remotely from Texas. I’ve bought from other out-of-state dealers before and had smooth, transparent experiences. Unfortunately, this was the only one that left me feeling misled and taken advantage of. The sale dragged on due to delays in the finance office, and I didn’t officially complete the purchase until June 2025. I picked up the vehicle on June 21, 2025, after spending several hours at the dealership. My contacts were Nas Zaiden (Finance Manager) and John Hickey (Product Specialist). Despite being there in person, no one offered a walk-around, disclosed any issues, or mentioned missing components. I was simply handed one key fob with no explanation. After I returned home, I discovered: • A cracked rear entertainment screen • A gas tank door that doesn’t open • Missing grille components • No cold-weather diesel plug or cable • Only one key fob, requiring costly replacement While I was still at the dealership, I had to personally point out rear fender damage while the vehicle was in the service lane for a check engine light and dead battery issue — neither of which were disclosed before delivery. The only photos I received prior to pickup were from John Hickey. While they looked clean and professional, they conveniently avoided showing key problem areas, including the damaged fender, the malfunctioning fuel door, the missing grille trim, and the cracked rear screen. In hindsight, these omissions do not feel accidental. I emailed Tim, the General Manager, on June 23, giving him the opportunity to address the issues. He initially replied, saying he’d review the inspection report. After that, he never followed up. In his final message, dated June 26, he said: “While it’s never our goal for a customer to leave dissatisfied, the value and cost of this pre-owned 2022 Escalade in Oak Lawn, IL, likely influenced your decision compared to similar vehicles available closer to your home in Sanger, Texas.” Instead of taking accountability, the blame was placed on price — as if that excuses cutting corners and withholding information. Yes, the vehicle was sold “as-is,” but that doesn’t eliminate a dealership’s legal responsibility to disclose known defects — especially to an out-of-state buyer with no fair chance to inspect the vehicle before purchase. As of July 11, 2025, after giving the dealership every opportunity to respond professionally, I’ve filed formal complaints with both the Better Business Bureau (BBB) and the Illinois Attorney General’s Consumer Protection Division. I encourage others who’ve experienced similar treatment to do the same. — Eric Salazar More

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Moises was very kind and helpful! Made everything run smooth and quick to get our dream truck! Made everything run smooth and quick to get our dream truck! More

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Webb Chevy really went above and beyond my expectations while looking for my first ever brand new car! They made the process so simple and got me into my car so quick! I couldn't believe it and I am beyond while looking for my first ever brand new car! They made the process so simple and got me into my car so quick! I couldn't believe it and I am beyond thrilled! HUGE shout outs to Jorge Guzman, John Mack, and Nas Zaidan!!! I can't thank you all enough!!! More

by lizbug2991 Verified Customer Verified Customer

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Still haven’t got my car fix they’re are really bad at communicating with people about they Vehicle I wouldn’t advise anybody to come get the car work done here unless you willing to pay high price for si communicating with people about they Vehicle I wouldn’t advise anybody to come get the car work done here unless you willing to pay high price for simple repairs More

by henry.jones Verified Customer Verified Customer

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Jorge was an amazing salesman and made our car buying purchase a pleasure. He was extremely attentive, easy to get ahold of and communicated with us all the way through the end. We will be recommending h purchase a pleasure. He was extremely attentive, easy to get ahold of and communicated with us all the way through the end. We will be recommending him absolutely be going back to him see him again. More

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I walked in with an payment set in my mind but Connor and Webb made this experience smooth and easy. They listened to what I wanted and needed and found the best vehicle to place me in. I have nothing but ap Webb made this experience smooth and easy. They listened to what I wanted and needed and found the best vehicle to place me in. I have nothing but appreciation for this team and dealership. More

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Jose Cortes was amazing! I walked in thinking I wouldn’t leave with a car, but he truly listened to my needs and concerns about getting my first vehicle with an affordable pa I walked in thinking I wouldn’t leave with a car, but he truly listened to my needs and concerns about getting my first vehicle with an affordable payment. Everyone involved in my deal respected my wishes and secured a better deal than I had hoped for. Thank you to Jose, Andy, Luis, and Webb Chevy for making this process as smooth and quick as possible. I will definitely recommend you to anyone looking for a car! More

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Brandon Rosenow was exceptional! Very easy to work with and took very good care of me! Thanks Brandon! Very easy to work with and took very good care of me! Thanks Brandon! More

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