Angel Sanchez

I am disappointed with the used Lexus RX350 I purchased from Lexus of Sacramento. It has a mechanical defect that was not noticed during the test drive. There is a vibration that occurs at certain speeds from Lexus of Sacramento. It has a mechanical defect that was not noticed during the test drive. There is a vibration that occurs at certain speeds. Lexus of Sacramento did attempt to repair it, but it’s worse now, and at times rattles the trim inside the cab. I drove the car with the shop foreman at Lexus of Sacramento twice who now says the vibration is normal. I got a second opinion at Elk Grove Toyota, and they confirmed my concern and stated in writing that the vibration is not normal. Lexus of Sacramento will not recognize the issue therefore refusing to address and repair it. The service department at Lexus of Sacramento is chaotic. They do not answer the phone and do not respond to messages. Getting timely updates is impossible. I have opened a case with Lexus corporation and will be taking the car to another Lexus dealership. This will be my fifth trip to the shop for this issue. I understand that used cars come with wear and tear, but they should not come with an undisclosed mechanical defect, especially if you are buying a Lexus at Lexus. If you buy a used Lexus at Lexus of Sacramento, it should be mechanically sound, and if not, it should be taken care of by Lexus of Sacramento. Bottom line, Lexus of Sacramento does not thoroughly and effectively inspect the used vehicles they take in, and they do not stand behind them after the sale. Lexus of Sacramento has taken all the fun out of buying a car. More

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Lexus of sacramento has the best service. Angel was very helpful and accommodating. Customer service is excellent. Very fast transaction. Highly reccommended. Angel was very helpful and accommodating. Customer service is excellent. Very fast transaction. Highly reccommended. More

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