Gustavo Reynoso

Gustavo was amazing today! He took really good care of me and kudos to Daren, my normal service advisor, for letting him know I would be in today. Service is always top notc He took really good care of me and kudos to Daren, my normal service advisor, for letting him know I would be in today. Service is always top notch at Lexus of Sacramento and I enjoy having Angel serviced there. I know I am always in good hands when I take Angel there. More

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Excellent attention to customer service by Gus Reynoso. Waited 4 hours to repair panel switches that were disconnected by previous dealership at no charge! Took great care of on customer service! Great co Waited 4 hours to repair panel switches that were disconnected by previous dealership at no charge! Took great care of on customer service! Great company! More

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Service was impeccable, staff was informative and helpful, will continue to be seviced at this dealeship. helpful, will continue to be seviced at this dealeship. More

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I am disappointed with the used Lexus RX350 I purchased from Lexus of Sacramento. It has a mechanical defect that was not noticed during the test drive. There is a vibration that occurs at certain speeds from Lexus of Sacramento. It has a mechanical defect that was not noticed during the test drive. There is a vibration that occurs at certain speeds. Lexus of Sacramento did attempt to repair it, but it’s worse now, and at times rattles the trim inside the cab. I drove the car with the shop foreman at Lexus of Sacramento twice who now says the vibration is normal. I got a second opinion at Elk Grove Toyota, and they confirmed my concern and stated in writing that the vibration is not normal. Lexus of Sacramento will not recognize the issue therefore refusing to address and repair it. The service department at Lexus of Sacramento is chaotic. They do not answer the phone and do not respond to messages. Getting timely updates is impossible. I have opened a case with Lexus corporation and will be taking the car to another Lexus dealership. This will be my fifth trip to the shop for this issue. I understand that used cars come with wear and tear, but they should not come with an undisclosed mechanical defect, especially if you are buying a Lexus at Lexus. If you buy a used Lexus at Lexus of Sacramento, it should be mechanically sound, and if not, it should be taken care of by Lexus of Sacramento. Bottom line, Lexus of Sacramento does not thoroughly and effectively inspect the used vehicles they take in, and they do not stand behind them after the sale. Lexus of Sacramento has taken all the fun out of buying a car. More

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Completely satisfied with the servicez. The service advisor was very knowledgeable , accomodating and easy to deal with. The service advisor was very knowledgeable , accomodating and easy to deal with. More

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Service was quick and easy. Facility is clean. Representatives were attentive, helpful, and pleasant to interact with. Facility is clean. Representatives were attentive, helpful, and pleasant to interact with. More

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Excellent services. My vehicle’s issue regarding to tire pressure light on dash is solved. My vehicle’s issue regarding to tire pressure light on dash is solved. More

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Great Lexus dealer with nice services. I went in for regular oil change and they washed my car also without any charge. I went in for regular oil change and they washed my car also without any charge. More

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Flexible appointments, courteous , professional service techs . Friendly environments, very considerate about customers time ,service quality was the best, everything was taken of even the car wash. techs . Friendly environments, very considerate about customers time ,service quality was the best, everything was taken of even the car wash. More

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So friendly the moment I drove up, to the minute I drove off in my vehicle, serviced and nicely washed!! Gus was kind and trustworthy-- not like some dealership's service pros. The loaner car was perfect! off in my vehicle, serviced and nicely washed!! Gus was kind and trustworthy-- not like some dealership's service pros. The loaner car was perfect! More

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