Angel Serrano | Page 21

Great service. Gerald was very helpful in assisting me with my selection. It was an great experience for me with this being the first vehicle I’ve purchased. with my selection. It was an great experience for me with this being the first vehicle I’ve purchased. More

by Ilwjr10 Verified Customer Verified Customer

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The service department is the worst I have ever seen. My first time I took it there for a routine maintenance and a tire pressure light that won’t go off it was there for a week and I had to bring it back 3 first time I took it there for a routine maintenance and a tire pressure light that won’t go off it was there for a week and I had to bring it back 3 times and it still stayed on after paying hundreds for new sensors that obviously were not needed. Now the oil light comes on only when the vehicle is warmed up and when you are breaking or at a light. When you are driving no light. The told me it was a bad sensor board another $500 and I drove it home. I get 5 miles from the dealer and same thing happens when I brake or stopped. I call and they tell me to bring in tomorrow and they will get me a loaner. My car was in there for four days and I had yet to speak to anyone about my car or what was going on. I texted left several voice mails escalated to a manger and never spoke to a manager until today but the big manager isn’t back until next Wednesday . This manager says it’s the oil pump going to cost $3400 for a 2010 Chrysler 300. I said I was told it was the bad board giving false reading and I jus paid $500 for that. They said that they need led to change the board in order to find out that it was a bad oil pump. If that is what your mechanics think and how you treat your customers I say stay away from Central Florida Chrysler dealership . Of course I did get a call from a sales rep of theirs asking me to confirm that I had a 2010 300 and when I said yes he said he would love to help get me into a new 2020 model and I would never buy from central florida Chrysler deal ship. More

by Tom M Verified Customer Verified Customer

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This was a Great dealership to work with. They gave me a great deal on my used 2012 Chevy Cruze!! I would definitely recommend them!! great deal on my used 2012 Chevy Cruze!! I would definitely recommend them!! More

by Kayler Verified Customer Verified Customer

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My experience was great .the problem is that I can't remember the girl name that help me get my jeep she deserves 10+ she was great im really bad with names . I did not see picture of her on list but remember the girl name that help me get my jeep she deserves 10+ she was great im really bad with names . I did not see picture of her on list but if u could make sure she get the credit for my sell I would be happy about that thank u . More

by CKNKILLER82 Verified Customer Verified Customer

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I was getting the run around by 2 separate people in the Service Dept. Angel took over and was very courteous, professional and delivered outstanding customer service. He deserves recognition and I hope he Service Dept. Angel took over and was very courteous, professional and delivered outstanding customer service. He deserves recognition and I hope he is on his way to a promotion. Others can learn from him. More

by tim.sims Verified Customer Verified Customer

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Very poor communication and customer service. I dropped off my car before 8AM on a Monday and did not get any calls, I called multiple times and the advisors were clueless about what had been done to my ca off my car before 8AM on a Monday and did not get any calls, I called multiple times and the advisors were clueless about what had been done to my car. Service was not complete on day 1 and I was told I would get a call first thing in the morning on day 2. Day 2 11AM I received no calls, so I called back and finally talked to a helpful person, I asked if they had looked into the “shift light” that wasn’t coming on, I was told that was not communicated. So more wait and no call back, when I called to get informando on for the second time I got the amount for what could be wrong. Finally got a call back aroun 4 PM starting they didn’t have a light bulb, so my option was to get the car and schedule another day or leave it there overnight once again. Day 3 Noon, car finally ready. More

by carolinagioia Verified Customer Verified Customer

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Manny went above and beyond to help us. Excelente Manny went above and beyond to help us. Excelente costumer service, the car I wanted was at a different dealership and Manny took a day of his work Manny went above and beyond to help us. Excelente costumer service, the car I wanted was at a different dealership and Manny took a day of his work to pick it up. Love my car More

by NATHALIAJEFFERS Verified Customer Verified Customer

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Great people to work with from start to finish. Always received straight answers to any questions I had. Well worth the 2+ hour drive from Jacksonville. received straight answers to any questions I had. Well worth the 2+ hour drive from Jacksonville. More

by JIM@JIMMULLANEY.COM Verified Customer Verified Customer

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Took care of me when I needed a engine issue take care of under warranty and kept me in the loop, in a timely fashioned under warranty and kept me in the loop, in a timely fashioned More

by davidevangelista871 Verified Customer Verified Customer

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Very happy with our salesman Manny. Took plenty of time with no sales pressure. The manager worked with us to get a great price and finance department explained everything to our satisfaction with no sales pressure. The manager worked with us to get a great price and finance department explained everything to our satisfaction More

by HEATHER55 Verified Customer Verified Customer

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