Angela Cattrell

Diehl Kia of Hermitage responded

Hello! Your feedback about our whole Diehl Sales Team is high appreciated. Thank you for the review!

Diehl Kia of Hermitage responded

Hello! Your feedback is highly appreciated about our service department. Thank you for the review!

Diehl Kia of Hermitage responded

Hi, Nikki. Your feedback is highly appreciated. Thank you for the review!

Diehl Kia of Hermitage responded

Thank you so much for taking the time to share how your time with out service department . It is thanks to great customers like you that we can continue to improve. Please keep us in mind for all your service needs. At Your Service - Joe Pantone General Manager

Diehl Kia of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

Diehl Kia of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

Diehl Kia of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

Diehl Kia of Hermitage responded

Hello Thank you so much for taking the time to share your feelings on your recent visit. I have taken the time to dig in and get the details on what occurred during your visit. We had you scheduled to come in for your appointment at 1:00 pm and it shows you were not able to come in until 1:40 pm, which we understand that sometimes things come up that cause delays. We did have a full schedule that day and regardless of being late for your scheduled time we did take the time to check the codes on the vehicle free of charge to diagnose the issue and shared that with you. We were unfortunately unable to accommodate you on our schedule for that day and informed you that we would have to set an appointment for another day. We understand that sometimes mis understandings occur, we did say it would be 5 or 6 days to get you in as our schedule was full but you had passed. I apologize for the mis understanding and if you would like to discuss this further, please by all means call me at 724-347-7702 Extension - 5120. With Respect, Joe Pantone General Manager

Diehl Kia of Hermitage responded

Thank you so much for taking the time for leaving a review. We always try to do our best to hit all the right marks to ensure you our customers are taken care of. In this case I apologize that we fell short. We always try providing loaners to our customers when they are available and unfortunately at the time your vehicle was in our service department, our loaners were all out to other customers. Sometimes we are able to get them back quick dependent upon when we get their vehicle complete in the shop and sometimes those times are delayed due to parts availability, either way we truly apologize for the inconvenience. The issue with getting a return call from our service writers is something that normally does not occur and after checking our phone system, I did not see any missed messages, however you bringing this up is being addressed with our service team so we can better serve not only you in the future but also all of our customers. Thanks to good customers like you, we can continue to improve by hearing not only what we did correctly but where we may have fallen short. I hope you will give us another opportunity to earn your trust as this was an isolated incident. Please feel free to call me if you would like at 724-347-7702 - Extension 5120 With Respect, Joe Pantone General Manager

Diehl Kia of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!