Angela Heaps
Angela Heaps at Ken Garff Mercedes-Benz of Salt Lake City
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Angela Heaps

Service Manager

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.2
14 Reviews
4.2

14 Reviews

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14 Reviews of Angela Heaps

April 29, 2025

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Employee Rating

Best service department ever! ! However, the person that put this dealrater together needs to work on it a little more. Not very reactive to me trying to type in info !!!! More

by TANNIEHYDE
Service Price Transparency
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Recommend Dealer
Yes

March 24, 2025

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Employee Rating

I wasn’t happy that they were unwilling to take responsibility for a new problem I had after my car had been worked on. Left the lot with a whole new problem . More

by Mimi
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Garret Olson

Mar 28, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Angela Heaps, Service Manager angelah@kengarff.com

February 05, 2025

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Master Tech Daren is the best, always professional and fair with his labor charges. Denice in Warranty is always very helpful More

by RODONNELL2
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Recommend Dealer
Yes
Feb 11, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

February 04, 2025

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Courteous,knowledgeable and on time! Appreciate comfortable surroundings. Everyone seemed to care about providing good service More

by tandcdietz9
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Recommend Dealer
Yes
Feb 11, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

January 30, 2025

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Very professional! I deal with many dealerships, this one is 5 stars! They go beyond your expectations! More

by SCOTTPMMR
Service Price Transparency
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Recommend Dealer
Yes
Jan 31, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

October 24, 2024

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Employee Rating

Excellent service department. The best! Angela was wonderful in setting everything up for us and Jacob communicated well and was got the job done in amazing time! Well done! More

by lkayheaps
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Recommend Dealer
Yes

Other Employees Tagged: Jacob

Oct 25, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 20, 2024

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I appreciate their willingness to get you scheduled for service as quickly as they can and it doesn’t feel like you’re being taken advantage of. Vivian and Braden were most helpful. Welcoming atmosphere an More

by Angela
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Braiden Draper, Vivian Montes

Sep 20, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

September 06, 2024

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The best place to buy a car They help me a lot Rossi is the best More

by ALIDZHON13
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Recommend Dealer
Yes

Other Employees Tagged: Rossi Yerage

August 29, 2024

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Employee Rating

my car was delivered with a low oil light on because the oil had not been filled, minor oil leak not repaired, new electrical issues and greasy footprints in the footwell. The car went back and dealer cla More

by I2K
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Dave Bennion, Vivian Montes

Aug 29, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

August 27, 2024

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Employee Rating

Excellent service! Never been happier with a service department. My visit was seamless and efficient. Will definitely be a return customer! More

by lorih0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Braiden Draper

Aug 29, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

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