Angela Peterson | Page 2

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're sorry to hear that your experience did not meet your expectations. We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to improve. Robbie Lebert, would appreciate the opportunity to speak with you directly to learn more about what happened and discuss your concerns. Please feel free to reach out to him at robbielebert@waltmassey.com or (601) 530-6569 at your convenience. We value your feedback and hope to have the opportunity to make things right.

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you so much for your thoughtful feedback! We’re thrilled to hear our service team helps make maintaining your vehicle a little less stressful. Keeping you informed about recalls and maintenance is exactly the level of care we strive to provide. We’re especially glad Angela made your visit easy and that our team went the extra mile by recommending a nearby restaurant and offering you a ride while your vehicle was being serviced. Those little touches can make a big difference, and we’re happy they made your experience even better. Thank you for your kind words and for trusting our maintenance department. We truly appreciate your support and look forward to taking great care of you and your vehicle for years to come!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you so much for your kind feedback! We’re thrilled to hear everything went great during your visit. Keeping our customers informed every step of the way is important to us, and we’re glad our team provided the communication and customer service you deserve. Thank you for choosing Walt Massey—we truly appreciate your support and look forward to serving you again!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for taking the time to share your feedback. We’re sorry to hear the AI scheduling experience didn’t meet your expectations. We understand how frustrating it can be when your questions aren’t fully answered and you have difficulty reaching the right person. We appreciate you bringing this to our attention, as feedback like yours helps us improve our customer experience. Thank you for your patience, and we hope to provide you with an even better experience on your next visit.

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you so much for your kind feedback! We’re thrilled to hear our team is always attentive, professional, and ready to help with whatever you need. We truly appreciate your continued trust and support. Thank you for choosing us, and we look forward to serving you again in the future!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you so much for your kind feedback! We’re thrilled to hear our team is always attentive, professional, and ready to help with whatever you need. We truly appreciate your continued trust and support. Thank you for choosing us, and we look forward to serving you again in the future!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you so much for your wonderful feedback! We’re honored to hear that you consistently experience friendly, knowledgeable, and honest service from our team. Your kind words and continued support mean so much to us. Thank you for loving Walt Massey CDJR and for trusting us with your vehicle. We look forward to serving you again for many years to come!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for your feedback! We’re glad to hear our team was respectful and took the time to explain the entire process from start to finish. We appreciate you also sharing your concerns about the text communication and understand how important it is for every part of the process to be clear and easy to understand. Thank you for choosing us and for giving us the opportunity to serve you. We truly appreciate your business and will use your feedback to continue improving the customer experience.

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you so much for your kind feedback! We’re thrilled to hear you’ve consistently received great customer service and that our team is always able to answer your questions. Keeping you informed and your Jeep running at its best is what we strive for every day. We truly appreciate your trust and continued support. Thank you for choosing us to service your Jeep—we look forward to serving you again in the future!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for your feedback! We’re glad to hear your experience has been positive so far. We understand how important it is to have everything repaired properly, and we appreciate your patience while our team works to resolve the remaining issues. Our goal is to make sure your vehicle is fully taken care of, and we’re committed to seeing the process through. Thank you for giving us the opportunity to earn your trust, and we appreciate your support!