Angelica Mejia

they service sucks. I've had problem after problem with the service. whether it be lack communication, flat out lies or repair person over filling freon and causing grea I've had problem after problem with the service. whether it be lack communication, flat out lies or repair person over filling freon and causing greater problems which had me without my brand new 2022 vehicle for over thirty days combined. I got my vehicle back the last time days before the lemon law would have kicked in. I've been trying to speak to the service manager for over a month now sent to emails of my issue and dozens of call. he's either busy or not in. lies. lies lies. what's wrong with the least bit of communication to you customers. I sure didn't have any problem reaching anyone when it was time to make my purchase. now I'm just a nobody. well this won't be a repeat customer until they bend over backwards for me. More

Helpful 5

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Worst dealership ever. If I could give them a zero rating I would. 1) It took over a year to install my tow hitch. I had to call for updates over the course of a year wh If I could give them a zero rating I would. 1) It took over a year to install my tow hitch. I had to call for updates over the course of a year while waiting for the parts/service since the dealer never followed up with me. 2) The 2nd time I got my oil changed they didn't install the oil cap back on. As a result I had oil all over the engine and a cracked radiator cover (since the cap was rested on the cover and hood slammed closed over top) 3) When they picked up my car to fix the oil/radiator cover issue they cracked my windshield and tried to return the car to me as though nothing was wrong. 4) When the radiator cover and oil problem were fixed they removed pop rivets from the plastic cover on both front wheel wells and didn't replace them (I am still waiting for them to fix this) Overall this is a terrible dealership that has zero value or respect for their customers. They do not call you back or answer the phone EVER! If you bring your car in for service YOU should do a full inspection of your car afterwards (They will not) They will not and rest assured you will find something wrong or not replaced upon investigation. More

Helpful 2

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Went to get a diagnostic done on grandma's 2005 Hyundai Santa Fe, the window is broken along with several other issues. Tried explaining this to staff multiple times, was cursed at since "I don't know what Santa Fe, the window is broken along with several other issues. Tried explaining this to staff multiple times, was cursed at since "I don't know what this guys f**king problem is." Could hear them just fine, wonder if they would treat someone with mutism, hearing issues, extreme autism or similar disability with such attitude? How about my 86 year old grandmother who can't yell if her life depended on it and was terrified at the prospect of going to the dealership for a diagnostic? Stay classy, your company is all smoke and mirrors, run by parasites. Guy at TacoBell herd me just fine through that same window BTW. More

Helpful 4

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Really nice when it’s time to sell you a car but if you need service get ready to be totally disappointed!! Their customer service is HORRIBLE and the manager I dealt with was not only rude and made absolu need service get ready to be totally disappointed!! Their customer service is HORRIBLE and the manager I dealt with was not only rude and made absolutely no effort to help me but then tried to scam me into paying for a rental car because it wasn’t “Kia brand!!” Took my car to another near by dealership who saved the day & GET THIS! gave me a Jeep rental at no additional cost to me!!! I will NOT be giving Global any more of my business & what a shame for them too because my fiancé and I had plans of going back and getting a Jeep Wrangler with them but there's NO WAY that’s happening now! Thank the universe this happened before it was too late! More

Helpful 1

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A great team to work with!! I had a part replaced recently due to a factory recall on my Sonata and ran into a few glitches with ordering. Though it was a little frustrating at t I had a part replaced recently due to a factory recall on my Sonata and ran into a few glitches with ordering. Though it was a little frustrating at the time the staff were very understanding, supportive and valued my time during the whole process. They reassured me they would do whatever it takes to rectify the situation and complete the task. They did indeed accomplished that and more! Special thanks to Angelica for her friendly assistance and coordinating the process so expeditiously. She definitely gets things done smoothly and correctly! A pleasure to work with! I would like to thank Fernando as well for doing all that he could to resolve everything and making it right. I also would like to recognized David K for going above and beyond to help and support. Your professionalism is appreciated. More

Helpful 1

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Upgraded my Optima with ease Purchased my used Kia Optima from Global Auto Mall back in 2015. It was giving me a few issues so I was matched up with Angelica in the service depart Purchased my used Kia Optima from Global Auto Mall back in 2015. It was giving me a few issues so I was matched up with Angelica in the service department. She was very attentive and after listening to my needs she referred me to Ken Harris to talk about upgrading my Optima. Ken was so great and offered me a deal I couldn't resist. Definitely will shop with Global Auto Mall but definitely because of Angelica in service and Ken Harris in sales. In one day my wife left with a Forte S and I left with a brand new Optima. Very happy. More

Helpful 0

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Whereas other establishments lured me in only to get disappointed by their shabby sales tactics, the purchase at Global Auto Mall was a no-nonsense and hassle-free purchase. Only one word to describe th disappointed by their shabby sales tactics, the purchase at Global Auto Mall was a no-nonsense and hassle-free purchase. Only one word to describe this place-EXCELLENT! This is the way it should be! Ian McMahon was a very courteous and knowledgeable salesperson. Great experience. As for the service department, deal with Angelica. She is by far the most helpful, personable and knowledgeable. Every time I call her, she takes care of my issue. More

Helpful 1

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Service department will scam you Rude agents should be the clue that this place will rip you off any chance they get. Avoid at all costs for service. I had a nice experience in sale Rude agents should be the clue that this place will rip you off any chance they get. Avoid at all costs for service. I had a nice experience in sales. Management defends and supports the rude agents and makes customers feel like they are the wrong ones. I have no idea why they support his incredibly rude Angelica More

Helpful 3

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FOUND A GREAT GENESIS DEALER As goes the Genesis brand, so goes the dealership[ ! The sales / service / parts teams can be depended on to service their clients needs and more t As goes the Genesis brand, so goes the dealership[ ! The sales / service / parts teams can be depended on to service their clients needs and more than satisfied my rather high level of expectation.. I am impressed with their desire to please and feel the level of satisfaction given to the customer is on par with any luxury brand store.. I invite anyone to dispute my impression, if that is even possible. More

Helpful 0

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