"A feel good, no hidden costs, car buying experience."
Find Ken Harris and buy your car from him. Matt is great too. They make the whole experience of buying a car really enjoyable, but more importantly they don't throw down any of the car guy formulas. After visiting four different dealerships, I think I've seen every strategy, but not here. The online price was competitive, but I was SHOCKED to look at the numbers and the price I saw online had included all the hidden fees that other dealerships snuck in after wasting so much of my time. The only additional costs were the taxes and Motor Vehicle fees which I had expected. I was waiting for the shoe to drop somewhere in the process but even the financing department was smooth sailing. Fernando didn't try anything sneak, all the numbers looked the same as they had on the sales floor. He got me a rate that was much lower than I got from preauthorizations. Though he took the time to explain all the benefits, there was no pressure to buy the extended warranty unless I was interested. This was not my first car buying experience, but it was the first time I walked away feeling really great, like nothing was left on the table, and that I got everything I wanted in a reasonable amount of time with the most personable staff. Big thank you to Peggy also, who called me whenever a car came in that matched my needs and budget. She definitely got me in the door.
"Other dealerships have better service depts"
Global Auto Mall
1099 Rt. 22 West, North Plainfield, NJ 07060
????? a minute ago
Sales Dept was easy to work with, no issues at all. I had my first interaction with the service department today. When you purchase a car from them, they offer a free oil change at their service dept. I received a couple of calls from the dealership since I hadn't used it yet.
Facts: I showed up at 1:25pm for a 1:15pm appt to wait for the car while it is serviced. Oil change and they said I had an open recall, something about a software update. After a couple of hours, I called the service dept from the waiting room and was told that the car would be ready in 30min - I reconfirmed with them that I was waiting in the waiting room. After 30min go by, I walk out and speak with the only rep that was at his desk, on his cell phone. Asked if he could help page my rep, really needed to leave to pick up my child before 5pm. Whole thing got worse from there.
A guy named Nick (last name starts with a F) was pretty rude and lacked customer service experience - guy should be repurposed to a role less customer facing. Fernando DaSilva tried to help the situation as best he could, he's good from my point of view. Some guy named JB helped by calling my rep's cell phone and the car rolled up a minute or so later. JB uttered the words "patience", wasn't the best thing to tell someone who was patiently waiting from 1:30pm to 4:30pm for a scheduled appointment for an oil change and software update recall.
Would you go back there again?