Angelo Gamundi | Page 3

Did what he said he would do kept me informed Got me out of a jam of a jam More

by Kkraftbob Verified Customer Verified Customer

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I have never experienced a poor visit with the service employees or department. Christian comprehended my situation and endeavored to assist me to the best of his ability. He ensured that both tasks I req employees or department. Christian comprehended my situation and endeavored to assist me to the best of his ability. He ensured that both tasks I requested were completed satisfactorily. More

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Angelo was very nice and informative. .He took great care of us. Explained everything fully. Very nice .He took great care of us. Explained everything fully. Very nice More

by N.Valiente Verified Customer Verified Customer

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Angelo was pleasant, professional, and informational. Angelo was great, but the other staff on the showroom floor seemed less friendly. Angelo was great, but the other staff on the showroom floor seemed less friendly. More

by Marlincanadian Verified Customer Verified Customer

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Service wea nice Angelo is the best! He fixed our problem and we trust him with our Jeep He fixed our problem and we trust him with our Jeep More

by rhemeyer Verified Customer Verified Customer

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I normally Fred going to a dealership but Angelo made all the difference in the world. It was a great experience. the difference in the world. It was a great experience. More

by MICHAELBYARS Verified Customer Verified Customer

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Caesar the service advisor and Chris the mechanic work both as a team they handle my car as if it was their own they took very well care of my car thank you Spitzer Dodge for having great people and great both as a team they handle my car as if it was their own they took very well care of my car thank you Spitzer Dodge for having great people and great service techs in your company thanks again I will always take my car to Spitzer Dodge thanks Spitzer More

by Dt583470 Verified Customer Verified Customer

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I am writing to formally express my extreme frustration and disappointment with the ongoing situation regarding my Jeep Gladiator, which has now been at your dealership for over six months. This has been, and disappointment with the ongoing situation regarding my Jeep Gladiator, which has now been at your dealership for over six months. This has been, without question, the worst vehicle service experience I have ever had or even heard of. From the start, my truck has been brought in multiple times for the same issue—over three separate visits—and each time it remains in your shop for weeks or months with little progress or communication. Each time, I am told something different, and no one takes ownership or accountability for my vehicle’s repair. I have repeatedly asked to speak with a manager, yet the individuals I’ve been connected with are not listed as managers, and despite numerous calls, no actual manager has ever returned my messages. During this most recent incident, I was only provided a loaner vehicle after insisting that the delay had become unacceptable. I made it clear that if I been forced to rent a car for this long, the cost would have exceeded the repair itself. Shortly after I got the truck back then Three days after getting my Gladiator back, the check engine light came on again. When we called to let the service, department know we were bringing it back, we were told you were “too busy” and had no one available to look at it. We were forced to wait over two weeks just to return the vehicle. Then took about a month before they a tech even looked at the car. The loaner provided afterward was a two-door Jeep—completely impractical for my family, as we are tall and my children couldn’t fit comfortably in the back. My husband was told to keep track of the mileage and report when it neared 4,000 miles, which he did exactly as requested. Yet, despite following every instruction, my truck was still not ready. Then came another round of frustration. I received a call saying my vehicle was finally ready for pickup, so I left work early to get there—only to receive another call when I was just 15 minutes away telling me the check engine light came back on. Weeks later, I received yet another call saying the truck was ready. My husband drove all the way to the dealership, only to be told—again—that the vehicle was not ready because the light had returned. We were given a new loaner, which at least fits our family, but it still doesn’t come close to the vehicle I’m paying for. Now, after all this time, I am still without my Gladiator. It has been two additional months, and the only recent contact I’ve received was from Katie asking about the mileage on the loaner vehicle—without any update whatsoever on my truck. When I called today, I was told that someone was “supposed to test drive it but didn’t,” meaning I now have to wait even longer. That level of disregard is simply outrageous. Over these past six months, I’ve received countless excuses: that the technician had a heart attack, that the department is short-staffed, that no one is available to work on it, and so on. I’ve heard everything except what I should hear—an honest answer and a real solution. It is painfully clear that my truck is not a priority for your team, despite your claims otherwise. This dealership has shown a complete lack of communication, organization, and accountability, and it has caused my family enormous inconvenience and frustration. At this point, I expect an immediate and direct response from the General Manager, not another representative, explaining why this has taken six months and what will be done to permanently resolve it. If I do not receive a timely and satisfactory resolution, I will be forced to escalate this matter with Jeep Corporate, the Better Business Bureau, and the Florida Attorney General’s Office, as this situation may qualify under Florida’s Lemon Law. This experience has been beyond unacceptable, and I will be advising others to stay far away from this dealership until serious changes are made. More

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The service department resolved my issue with my vehicle, thanks to service advisor Angelo Galindo and service Director Markus Torrez. Ian very happy with their dedication and proffessionalism. thanks to service advisor Angelo Galindo and service Director Markus Torrez. Ian very happy with their dedication and proffessionalism. More

by avsolutions1 Verified Customer Verified Customer

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Contacting the Service Department and making an appointment to bring my Chrysler in for a recall repair.was very easy. Angelo was most helpful in setting up an appointment knowledgeable and cour appointment to bring my Chrysler in for a recall repair.was very easy. Angelo was most helpful in setting up an appointment knowledgeable and courteous. More

by Fred V Verified Customer Verified Customer

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