Angie Berg | Page 14

Angie was great! The finance guy was great! I’m so glad I decided to visit this dealership. From the time I walked through the door everything went smooth. I’m so happy with my purchase. Angie i I’m so glad I decided to visit this dealership. From the time I walked through the door everything went smooth. I’m so happy with my purchase. Angie is great! The finance guy was great! The manager was also great! More

by dnsevents Verified Customer Verified Customer

Helpful 0

Report | Print

Great Customer Service This VW dealer was extremely pleasant to work with during my car buying experience. I enjoyed working with Angie as my sales rep and I got a beautiful This VW dealer was extremely pleasant to work with during my car buying experience. I enjoyed working with Angie as my sales rep and I got a beautiful vehicle! More

by doran_rachel Verified Customer Verified Customer

Helpful 0

Report | Print

Awesome Bill Dolan and his staff helped me a ton. I was in and out. Service level was top notch. They were kind, and do a great job on my car. Bill Dolan and his staff helped me a ton. I was in and out. Service level was top notch. They were kind, and do a great job on my car. More

by Michaelwdolan Verified Customer Verified Customer

Helpful 0

Report | Print

What you expect, minus the slimeballs My wife and my experience at VW Downtown was painless and straight forward. The sales team was kind and relatable, and the finance department was over My wife and my experience at VW Downtown was painless and straight forward. The sales team was kind and relatable, and the finance department was overwhelmingly simple. I know there are several nasty reviews for this spot, and I think they're unwarranted. I have nothing but positive things to say about this dealer. Big shout out to Angie and Donnie. More

by Thomasthejung Verified Customer Verified Customer

Helpful 0

Report | Print

Very convenient and easy process, not that long of a wait, I didn’t have to wait long in the dealership and it was very promptly, great customer service nice waiting area with coffee and tv. I didn’t have to wait long in the dealership and it was very promptly, great customer service nice waiting area with coffee and tv. More

by BOSSD1220 Verified Customer Verified Customer

Helpful 0

Report | Print

Love the people here Thank you to Angie and Jason - they understand loyalty and made me feel completely appreciated as they got me into a new Jetta after a terrible car ac Thank you to Angie and Jason - they understand loyalty and made me feel completely appreciated as they got me into a new Jetta after a terrible car accident ( a woman ran a red light!) Angie develops relationships right away! Jason worked the numbers so it was such an amazing deal! More

by LINDASILBERT Verified Customer Verified Customer

Helpful 0

Report | Print

Friendly staff + great service Normally I would not go to a dealership for service, but VW of Downtown Chicago makes it so easy to schedule and drop off my car for servicing, it is Normally I would not go to a dealership for service, but VW of Downtown Chicago makes it so easy to schedule and drop off my car for servicing, it is now my go-to service center! More

by Debkny Verified Customer Verified Customer

Helpful 0

Report | Print

Customer satisfaction Excellence service great people and quality always friendly and with excellent follow up. Never worried when I know I have a problem because I know it Excellence service great people and quality always friendly and with excellent follow up. Never worried when I know I have a problem because I know it will be handled professionally More

by BLAIRSCHILLER Verified Customer Verified Customer

Helpful 0

Report | Print

Unprofessional Management Team Went in to lease a new vehicle this past weekend with my wife. After a nice test drive we started to negotiate. After the normal back and fourth we ta Went in to lease a new vehicle this past weekend with my wife. After a nice test drive we started to negotiate. After the normal back and fourth we talked with Marcus (a manager) and agreed on a monthly payment, down payment, and implied purchase price (for tax purposes). After we agreed and got to the finance desk, everything went downhill. They tried to bait and switch us on the implied purchase price (showed MSRP for tax purposes which made our monthly payment higher by $20/month than what was agreed to). When called out, Marcus played dumb and then ran away/refused to correct it. Then it was communicated that there is a mandatory maintenance package that is more than just an oil change, required to be performed at a VW dealership once a year, regardless of mileage. This required service was not communicated during negotiations and costs nearly $1000 over a 3 year lease, upping the agreed upon monthly payment again by another $20. Marcus was again called out on withholding this information, this time by his own employee (finance manager). During our time in the dealership, it was also observed that the General Manager (GM) was nasty and berated employees in front of customers, and refused to help his employees when they were overwhelmed with too many customers. All around, will most certainly NOT be recommending VW of Downtown Chicago to anyone. A disappointing experience that perpetuates the stereotype of car dealerships being a terrible place to do business with. More

Helpful 1

Report | Print

Friendly staff, no pressure, enjoyable experience. I absolutely hate buying cars, because the pressure and sales techniques always ensure I leave the dealership with something I didn't actually want. B I absolutely hate buying cars, because the pressure and sales techniques always ensure I leave the dealership with something I didn't actually want. But this experience was great. The staff was friendly, knowledgeable, and helpful, and gave me the run down on any car I wanted to look at. I left with everything I wanted and nothing I didn't. Next time I buy a car, I'm going back to this place. More

Helpful 0

Report | Print