Angie Maddox | Page 4

Best decision I've ever made Angie contacted me almost immediately when I first inquired about a car on Friday, I told her I actually wasn't 100% on what I was looking for and tha Angie contacted me almost immediately when I first inquired about a car on Friday, I told her I actually wasn't 100% on what I was looking for and that I was just starting the process. There was absolutely no pressure at all to get me in there, but plenty of information given to me so I knew when they were available and who to contact when I was ready. I let her know my boyfriend and I would be buying the car together but he works Saturday's and that I would check with him about coming in on Monday. I had contacted a couple dealerships and all wanted me come check the cars out on Saturday, so to get a head start I decided to go with my mom to help me narrow down some final options to go back to with my boyfriend. On Saturday morning, I received a text from Jason Glover at Kia letting me know he would be working with me when I was ready and that he just wanted to give me his cell number if I had any questions before i came in on Monday. I let him know that I wasn't positive but that I might try to stop by that day. His response was simple "not a problem I'll be here, and I'll get the car ready for you just in case you stop by" Again, no pressure, just there for me when I was ready. I went to the first dealership I had scheduled, and I told the salesmen what I was looking for, and I was just trying to narrow my choices down for us to come back. He said my budget didn't matter and just kept trying to show me cars on the showroom way beyond my price point. His supervisor told him right in front of me do whatever it takes to get me in a car that day. They knew I wasn't looking to buy, especially without my boyfriend, and continued to push a sale regardless. I decided after I left to just swing by Kia of Wilmington to see what they had. As soon as I got there I met Angie in person--just as friendly and sincere as our first phone interaction. She was so excited I decided to swing by and immediately got Jason for me. Jason's first question was what I was looking for and if I had anything in mind. I explained my same situation as to the other dealers and he said let's see what we can do to help you decide. While he went to get the car i was originally interested in I was looking at their other certified cars available and found one I instantly loved but didn't see on their website before. When he came back to say unfortunately the car i liked had been sold I knew it was a sign and asked to see the Kia Optima. He took me to it, answered every single question, and gave me every bit of information I was looking for. I told him i honestly didn't know much about kias and wasn't even thinking of Kia as an option until I got there. When we were done he said now go home to your boyfriend, talk things over, do your research and figure out what's best for you. I'm confident that'll you find this car is the better choice for you but want you to feel the same. Jason was available the rest of the weekend when I was texting him; and he was right, after hours and hours of researching ratings and reviews and other options, i kept coming back to how much I loved that Kia. Before the weekend was over we were decided--we loved the car and it was the one for us. Throughout the day Monday I worked with Jason through text, email, and phone, to get all the paperwork and documents needed. Monday night chris and I showed up and we're honestly treated like family. Between Angie and Jason, they honestly were the biggest role in our final decision. Jason took care of us and got us everything we were looking for. He made our first car buying experience one to remember and lifelong customers. I couldn't be happier to be a Kia owner and am proud to be a customer of Kia of Wilmington. Thank you Jason and Angie! You helped us do what's best for us, and not what was best for your company. It's a true reflection of how the car buying process should be! More

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Excellent Custmer Service Everyone was very friendly. John Kaldas and Angie Maddox exceptional. Our first time, but felt like we've done business for years. Clean Facility - Gr Everyone was very friendly. John Kaldas and Angie Maddox exceptional. Our first time, but felt like we've done business for years. Clean Facility - Great Team! More

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