Ann Lawrence

Bought a new GLE around a year ago. our salesperson was great. Her name is Ann. Nothing but a negative experience since. Issues with wipers and were told that’s just the way they are. Service sept is terri great. Her name is Ann. Nothing but a negative experience since. Issues with wipers and were told that’s just the way they are. Service sept is terrible. Whoever takes calls is rude and no one ever returns calls. We finally got an appt and when we showed up we were told we didn’t have one. After we had confirmed it just a day before. Now we are waiting on parts and they tell us we have no idea when the part will be in. This was our first Mercedes and we were so disappointed. We expected more from a company like Mercedes especially for the money we spent. We will never own another Mercedes or buy anything from this dealership again. More

Helpful 3

Report | Print