Anna Cary

Walser Buick GMC Roseville responded

Thank you for sharing your feedback. We sincerely apologize that your vehicle wasn't in the condition you expected upon delivery. We aim to have every 'barely used' car ready for the road, and it sounds like we missed the mark on your oil change and tire rotation. Please reach out to our General Manager, Steve Tuschen, at 952-467-8633 so we can prioritize this for you

Walser Buick GMC Roseville responded

Thank you for sharing your feedback. We’re glad your initial experience was positive, but we apologize for the frustration regarding the belt replacement. Because the Yukon was sold with a powertrain warranty, certain non-powertrain or wear-and-tear components fall outside of that coverage once the vehicle leaves the lot when you do not take advantage of the service contract that is offered. While we understand the timing was disappointing, we must adhere to our standard warranty guidelines which prioritize engine and transmission components. We appreciate your business and will use your comments to review our communication process for out-of-town guests.

Walser Buick GMC Roseville responded

I am very sorry to hear that our previous conversations did not lead to a satisfactory resolution. We take your concerns and the "serious incident" you described with the utmost gravity. Because we want to ensure this is handled at the highest level, our General Manager Steve Tuschen would like to step in personally to review the details of your experience and the previous decision. Please reach out directly to our GM at 952-467-8633 so we can address this matter properly. We value your feedback and are committed to a final, thorough review of this situation.

Walser Buick GMC Roseville responded

It’s great to hear our service hours fit your busy schedule and that you found the facility clean and welcoming. Our team takes pride in delivering friendly, professional support, and we’re glad you experienced that while having your Buick Envision serviced. Thanks for sharing your positive experience. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

We’re happy you found our purchase process stress-free and that our team could promptly repair the rim issue on your Toyota Highlander at no charge. Thanks for sharing your experience, and we look forward to supporting you in the future. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

What a pleasure to hear about your positive experience securing financing for your new GMC Yukon XL. We’re glad our team provided prompt answers to your questions and made the purchase process efficient for your busy family. Thank you for choosing us and we hope to support you again. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

Thank you for bringing this to our attention. While we're glad you found the truck you wanted, a vibration issue on a $65k purchase is completely unacceptable, and we apologize for the frustration in getting this serviced. We want to ensure your vehicle performs perfectly. Please contact our Service Manager Mike Trok directly at 952-467-6976 so we can prioritize your repair and resolve this immediately.

Walser Buick GMC Roseville responded

Hello, it’s great to hear your Yukon XL is working well and that the coffee and popcorn helped make your visit comfortable. Our team takes pride in prompt service, so we’re happy to have your Yukon XL back on the road quickly. Let us know if you need any assistance in the future. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

Thank you so much for the 5-star review! We’re thrilled to hear you had a 'no headache' purchase and found exactly the vehicle you were looking for. Our goal is always to make the process as seamless as possible. We appreciate your business and hope you enjoy your new ride!

Walser Buick GMC Roseville responded

Thanks for the 5-star shout-out! We're thrilled to hear our staff and mechanics hit the mark and provided a positive experience. We’ll be sure to pass your kind words along to the entire team. We look forward to seeing you at your next service visit!