Anna Cary | Page 9

Walser Buick GMC Roseville responded

Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating that situation must have been. It’s never our intention to be misleading or cause inconvenience, and we take your concerns seriously. We’d appreciate the opportunity to learn more and make things right—please feel free to reach out to us directly so we can better understand what happened and work toward a resolution. Please reach out to our General Manager Steve Tuschen 952-467-8633

Walser Buick GMC Roseville responded

Thank you for taking the time to share your experience. We're glad to hear you appreciated our service and the quality of our mechanics. That said, we noticed your 3-star rating and would love to know how we could have made your visit even better. Your feedback helps us grow, and we’re always striving to provide a 5-star experience. Please feel free to reach out—we’d truly appreciate the opportunity to improve

Walser Buick GMC Roseville responded

Thank you for your honesty — we’re glad the purchase process went smoothly, but we’re truly sorry to hear about your experience with the service department. No one should be made to feel uncomfortable or disrespected, regardless of the situation. Your feedback is important, and we’ll make sure it’s shared with the appropriate team to help improve how we communicate and treat our customers. If there’s anything more you’d like to share or if we can help resolve this further, we’re here to listen.

Walser Buick GMC Roseville responded

Thank you for sharing your experience! We're so glad to hear everything was handled with transparency and efficiency. Making the trade-in and purchase process smooth and straightforward is exactly what we aim for, and it's great to know that came through during your visit. Enjoy your new vehicle — and thanks again for choosing us!

Walser Buick GMC Roseville responded

Thank you for the great feedback! We're so glad you found the dealership clean, inviting, and well-stocked with plenty of vehicles to explore. Creating a comfortable environment with a wide selection is exactly what we aim for, and it’s wonderful to hear that came through during your visit. We appreciate you stopping by and hope to see you again soon!

Walser Buick GMC Roseville responded

Thank you so much for the kind words! We're glad to hear that our team made the process smooth and stress-free, even from out of state. Clear communication and patience are things we take pride in, and it's great to know that came through during your experience. We truly appreciate your trust and hope you're loving your new vehicle!

Walser Buick GMC Roseville responded

Thank you so much for the wonderful review! We’re thrilled to hear that you felt cared for throughout your experience at Walser Buick GMC Roseville. Professionalism and kindness are values we hold close, and it means a lot to know they came through during your visit. Your feedback inspires our team to keep delivering exceptional service every day. We truly appreciate your support and look forward to welcoming you back again!