Anna Johns | Page 6

I had a great experience all around everyone was very friendly. I asked to buy the showroom car and they let me know it was no problem what so ever. I also wasn't pressured and that made me feel good. friendly. I asked to buy the showroom car and they let me know it was no problem what so ever. I also wasn't pressured and that made me feel good. More

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Buying a car from Cochran was easy. We already had an idea of what we were looking for anyway. Anna Johns showed us what was available on the lot and we were able to test drive and make the purchase rel idea of what we were looking for anyway. Anna Johns showed us what was available on the lot and we were able to test drive and make the purchase relatively smoothly. We even got a fair price on our trade-in. When my husband turned in the wrong key, she mailed it back to us in short order. No problems with the experience and will definitely be back again. More

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Keisha was absolutely wonderful to work with. She was pleasant, responsive, knowledgable and went the extra mile to make things easy for my purchase. Anna, Richard and Gina were also extremely pleasant a pleasant, responsive, knowledgable and went the extra mile to make things easy for my purchase. Anna, Richard and Gina were also extremely pleasant and helpful on the day of pick up. It is not too often that you have an experiences where it is clear that the employees truly function together as a team and this is clear when the service is excellent. More

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I had a bad experience in the past (with a different dealership) with purchasing a new car and was a little nervous of what to expect. Everyone made me feel comfortable and I felt they were truly looki dealership) with purchasing a new car and was a little nervous of what to expect. Everyone made me feel comfortable and I felt they were truly looking out for my best interest. Thank you! More

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Unlike the 7 past car purchase/leasing experiences that I've had...Anna seemed more concerned in getting me into the "RIGHT" car then just getting me into a car! I've had...Anna seemed more concerned in getting me into the "RIGHT" car then just getting me into a car! More

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This is my third purchase with Cochran and everyone was fantastic, as always! I will definitely be back once my lease ends. Everyone was helpful and knowledgeable. fantastic, as always! I will definitely be back once my lease ends. Everyone was helpful and knowledgeable. More

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I had a wonderful experience leasing a car from Anna Johns. I've bought 3 cars from her and each time it was a wonderful experience. Johns. I've bought 3 cars from her and each time it was a wonderful experience. More

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Thank you for the opportunity to provide you with our appreciation for the effort that Anna Johns provided us during our purchase of a 2013 Subaru Outback. She initiated my interest in buying a new car appreciation for the effort that Anna Johns provided us during our purchase of a 2013 Subaru Outback. She initiated my interest in buying a new car by calling me on the anniversary of my initial purchase of a Subaru Legacy in 2010 and asking if there was anything that I needed from Cochran. This was our third purchase of a new car from Anna and I would highly recommend her to my friends and family. She is thorough, friendly, non aggressive and we have always had the feeling that we were making the decision to purchase the car based on our needs. If we had a question Anna obtained the answer and never gave me the opinion that she was snowing me or giving the old sakes pitch. When our car was delivered she informed us immediately and stayed into the late evening to show us the operation of the navigation system, paired our phone and described litle things that were different from our Legacy. She checked our paperwork and discovered that we had not received credit for our unused mailes of our warranty on the Legacy. And to top everything off Anna saw that the moon roof window was dirty and not cleaned properly and got out the Windex and towels and cleaned the window. I have not always had this type of support from #1 Cochran but ever since I started dealing with Anna I have a different impression of this organization. Please see that she receives credit for being a top notch salesperson. Our last three puchases have been a great experience and if it were not for Anna Johns we would be dealing with another organization. More

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We're proud parents of a brand new college graduate who is gainfully employed. That means we have 3 drivers and 2 cars. That brought up the opportunity to expand our fleet. At first we would round-robin is gainfully employed. That means we have 3 drivers and 2 cars. That brought up the opportunity to expand our fleet. At first we would round-robin on which 2 of us would be able to commute together but as our schedules diverged the need to add a 3rd vehicle to our fleet became a priority. We started our search for a vehicle by polling the family for priorities. Our first choice was that it had to be a blue car (ha-ha) with smart phone connectivity for entertainment and hands free communications. More realistically we needed an all wheel drive, high fuel economy, low cost of ownership, and high safety rating. We thought that getting a short term lease would address the transportation issues and give our graduate some time to be financially stable enough to buy their own car. However, we had lots of reservations about leasing. We did a lot of Googling and we felt well informed about the pros and cons of used vs new vs leasing, comparable vehicles, pricing, options, and value. We researched various brands, visited several dealerships, and decided upon a Subaru. We visited Cochran in Monroeville and met a very pleasant rep named Anna Johns. We gave her our vehicle criteria, and she was able to show us new and used Impreza and Legacy models. We discussed our reservations about leasing vs buying, new vs used, value, up front out of pocket and long term cost of ownership, and concluded that for our situation leasing made the most sense. Also we were pleasantly surprised at the flexibility in lease terms. We were presented a comparison of terms on the various vehicles we were considering, and decided on a vehicle, selected a contract that expires when the warrantee expires, and given Cochran’s service offerings we expect very low cost of ownership. To make a long story short, Anna was a pleasure to work with, easily established a great relationship with us, an active listener and able to answer all our questions and concerns with honesty and integrity, in a no pressure and entertaining environment, and earned our trust. From our research we knew she knew her product and pricing. We really appreciated the upfront best price policy without the hassle of haggling. Together we worked to arrive at which car, and which terms were right for us. Anna was extremely knowledgeable, from vehicles, inventory, service, pricing, options, and value, and most importantly helping us find a package that met _our_ needs. In short, working with Anna was an advantage like having a friend with inside information guiding us to get the best deal possible, on the right car that best met the needs for our family. To top it off, by the time we had our paper work done, the car was prepped and detailed and we drove it home that very day! More

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We had been to three other car dealers in the previous few days and Cochran Subaru was by far the best! From the new salesperson, David, to the manager, Jeff, everyone was professional, informative and h few days and Cochran Subaru was by far the best! From the new salesperson, David, to the manager, Jeff, everyone was professional, informative and helpful. No annoying car salespeople! And I can't say that about the other car dealers in the area that we visited. More

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