Anna Johns | Page 7

Everyone that I talked to at this dealership was friendly and honest. That includes Rob Cochran, and the service people who advised me that my old car was unsafe to drive, and the sales people who sold me t and honest. That includes Rob Cochran, and the service people who advised me that my old car was unsafe to drive, and the sales people who sold me the new car. There were none of the deceptive sales techniques many dealers are infamous for. More

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We bought a 2011 GMC Terrain from #1 Cochran. We requested Anna Johns as our salesperson since she had sold our daughter several Saturns in the past. This is our second vehicle from #1 Cochran. I requested Anna Johns as our salesperson since she had sold our daughter several Saturns in the past. This is our second vehicle from #1 Cochran. I have always bought General Motors vehicles and have dealt with smaller local dealers who are no longer in business. I was initally hesitant to deal with a dealership as large as Cochran but have been very pleasantly surprised. We have had a very positive experience with Cochran--both in purchasing vehicles and in service. We have no compaints. Everyone has been very friendly, courteous and helpful. We still have the first vehicle we bought from Cochran--a 2002 Oldsmobile Silhouette van. It has 154,000 miles on it and still runs fine. We have also been extremely pleased with the GMC Terrain. We certainly would recommend #1 Cochran. Glen H. Burrrows More

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First, My wife & I would like to say that the First, My wife & I would like to say that the Reception we received by Bonnie as we entered the door was (GREAT). She made us feel very comfo First, My wife & I would like to say that the Reception we received by Bonnie as we entered the door was (GREAT). She made us feel very comfortable&relaxed then she offered us a cup of coffee and had us sit down until we met Anna the Sales REP.We live in the South Hills and dealt with Bowser Automotive for years. Anna Johns went to great lengths to accomadate every Question we had (and we had many)also she made shure we were satisfied with our trade and I will say I have driven buicks for twenty five years and after two hours Anna had us covinced of our wanting to purchase a new Subaru.Our sales expierience was great we just hope our SERVICE WILL MATCH. Thank you again Mike & Mary Corbett More

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My wife and I along with all (5) of our children have My wife and I along with all (5) of our children have dealt with #1Cochran since 1998. We wouldn't buy from another dealer! Donna has been the mos My wife and I along with all (5) of our children have dealt with #1Cochran since 1998. We wouldn't buy from another dealer! Donna has been the most gracious sales person we've ever dealt with. Donna doesn't pressure us on any deals. If we want to think about it for a day or so she lets us. The only time she would tell us a deal had a time limit would be if there was a date specific rebate or rate involved in our transaction. She works so hard finding the right vehicle for us all the while making sure our personal needs are being met,(ie)asking if we need a drink or would you like something to eat she's such a doll.Donna knows that the customer always comes first.Donna has dealt with us in GMC , Pre-owned and in Subaru,all of which were outside of her specialty(Cadillac) but you wouldn't have known it. Vehicles we bought were in 1998 a 1998 GMC Safari conversion van, in 2004 we bought a 2003 Buick Rendezvous,in 2009 a 2009 GMC Sierra 1500 truck, and in 2012 we bought a 2012 Subaru Forester.My (5) children have bought (5) cars from her too (4) new and (1) used! Donna is a valuable asset to your company at least for us and our referred friends she is!! Our latest dealings with your company has brought Anna Johns to our attention. Anna took us to our new Subaru and explained all of the features of our newest buy. She was very knowledgeable and answered any and all questions we had which were many since we never owed a foreign car. I even called her today for a few more questions about the AWD Dynamics and she answered me spot on she was great! Rob Cochran has to be proud of this sales duo. God Bless More

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sales person was knowledgeable about vehicle. trade value was considered to be "fair." Would definitely recommend the staff to others. Finance rate was lower than what I could get on my own. was considered to be "fair." Would definitely recommend the staff to others. Finance rate was lower than what I could get on my own. More

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We were looking for a new car late this summer and were deciding between a Honda CRV and Subaru Forester. Anna Johns at Cochran immediately talked to us and answered all our questions. This is the third ti deciding between a Honda CRV and Subaru Forester. Anna Johns at Cochran immediately talked to us and answered all our questions. This is the third time we have bought a car from her. We didn't feel pressured there and felt like we received a good price. The Honda dealership didn't seem to care to deal with us at all. Cochran wanted us to be satisfied and buy the best car to fit our needs. They have followed up with us as well. More

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This was the 1st Subaru dealer I went to, knowing they would have decent stock to look at and compare. I have never owned a Subaru, and wanted to see if I liked them. I was able to test drive a 2011 Sub would have decent stock to look at and compare. I have never owned a Subaru, and wanted to see if I liked them. I was able to test drive a 2011 Subaru Legacy and decided I liked it. Anna Johns worked with me to determine which options I wanted, and what was available in the incoming cars. I was undecided on trading in my existing car vs selling it outright. Cochran was able to give me the KBB value for my trade-in. That price, combined with the sales tax savings, made it worthwhile to do the trade. I checked trade-in and new car offers at another Subaru dealer, but they couldn't get close to Cochran. In the end, I selected a car that was scheduled for delivery. There was some concern if it would come in before the 0.9% financing expired. Once I reserved the car, it came quickly. Anna did a great job of keeping me informed of the status. All in all, it was a fairly smooth purchasing experience. More

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We recently had to replace our 2011 Outback due to a We recently had to replace our 2011 Outback due to a severe accident. Having been fully satisfied with our initial experience with # 1 Cochran and We recently had to replace our 2011 Outback due to a severe accident. Having been fully satisfied with our initial experience with # 1 Cochran and with our Outback, we returned to # 1 Cochran, where we leased a 2012 Outback. Our sales consultant, Ms. Ana Johns, with whom we had had a thoroughly positive experience when leasing our 2011 Outback, was exemplarily helpful, going to extraordinary lengths to facilitate the acquisition of a 2012 Outback from another dealer, fully explaining the leasing process, and completely familiarizing us with the new vehicle. Additionally, # 1 Cochran's finance manager, Dave Debruyn, was exceptionally helpful in explaining the financing options and in completing and explicating the paper work and, like Ana Johns, was luminously amiable. We regard # 1 Cochran as a paradigmatic dealership. one that sets a stratospherically high bar for all other dealerships. Having earned our loyalty, # 1 Cochran is the dealership to which we will indubitably return for all of our future vehicular needs. Barry & Mary Ann Fulks More

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My experience with #1 Cochran Subaru was wonderful. Every employee was extremely friendly and the experience was not intimidating at all, I never felt pressured or like I was being treated like a just anothe employee was extremely friendly and the experience was not intimidating at all, I never felt pressured or like I was being treated like a just another 'sale' as I've felt at other dealerships. Anna made sure I was comfortable in the car and made sure it was right for me before I purchased it. I would highly recommend #1 Cochran to anyone who is looking to purchase a car. More

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Excellent. Anna Johns was very thorough, answered all of our questions, and was excellent to work with. thanks for asking! Patricia Hayes and Kathleen Schneider our questions, and was excellent to work with. thanks for asking! Patricia Hayes and Kathleen Schneider More

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