Anna Kwon | Page 6

Outstanding Customer Service from Anna and Joe I have to give a special Shout Out to Anna for helping me when everyone else said "NO" My 2015 535D was experiencing problems and when dealers in Mt I have to give a special Shout Out to Anna for helping me when everyone else said "NO" My 2015 535D was experiencing problems and when dealers in Mt View and San Jose said they did not have appointments for weeks, Anna said come on in. She told me drive in and ask for her and from that Point on everything was as smooth as glass. My service provider Joe informed me my car was still under warranty and that all would be handled in a timely and efficient manner. While I was speaking to Joe, Anna got me a loaner and handled everything quickly and efficiently. What a pleasure it was to deal with these people. If you have questions and are thinking about what BMW dealership to go to, hands down Monterey BMW. Ask for Anna Kwon or Joe Campos. They are professional, efficient and always positive . Thanks David Longaker More

Helpful 0

Report | Print

Perfect service and genuine respect The dealership is immacuate and warmimg for employees and customers. I was met by Zack and he was a great first touch representative for the dealersh The dealership is immacuate and warmimg for employees and customers. I was met by Zack and he was a great first touch representative for the dealership. He made me very comfortable getting started. Mike was great checking me in and setting expectations correctly. Anna was magnificent in helping me in the next step of a loaner car. She sat in the car while I learned the nuances of the i3 and was so helpful. It took along time to fix the recall problem..but that only meant it was great work being accomished. It was a top shelf experience. Tom Mitchell More

Helpful 0

Report | Print

Excellent service, helpful,knowledgeable staff Joe was friendly and helpful. Gave a good explanation of service needed. Continued to keep us updated re. when service was completed. Car was ready Joe was friendly and helpful. Gave a good explanation of service needed. Continued to keep us updated re. when service was completed. Car was ready when promised. You have a great service center end I will be back More

Helpful 0

Report | Print

Excellent service This is a very busy service department. Mike is an excellent and caring Service Advisor. I waited for my car at the dealership, and it was ready at th This is a very busy service department. Mike is an excellent and caring Service Advisor. I waited for my car at the dealership, and it was ready at the promised time. Good coffee and snacks in a comfortable waiting lounge. More

Helpful 0

Report | Print

Great people, great service Bought my X5 here. The sales person Nathan Reed was professional, courteous, pleasant to work with and never pushy. He was highly knowledgeable abou Bought my X5 here. The sales person Nathan Reed was professional, courteous, pleasant to work with and never pushy. He was highly knowledgeable about cars and pointed out some features while test driving so I appreciated that. The service team was also top notch. Had a few items that needed addressing and Jeremy went above and beyond duty to ensure they were taken cared of. Anna, who took care of setting me up with a loaner, was super nice and pleasant to work with. Really nice staff that seems to enjoy their jobs and focuses on customer service. Only had positive experiences at BMW Monterey and would definitely recommend this dealership in this future. I can't say this about other BMW dealerships. More

Helpful 0

Report | Print

Personalized Service Anna, Joe, and "Misha" have all provided excellent service to our family for over 5 years. It is a pleasure working with such a polite and profession Anna, Joe, and "Misha" have all provided excellent service to our family for over 5 years. It is a pleasure working with such a polite and professional staff. Anna recognizes my voice when I call to request a service appointment and goes out of her way to provide us with a loaner vehicle that suits our needs. Joe does an excellent job explaining the details of the work than needs to be done on our cars. We have purchased 2 vehicles from Misha and traded in a 3rd and each transaction went well and we continue to refer our friends to him. This dealership is relatively small but provides top notch boutique service that we have not experienced at the larger BMW dealerships. More

Helpful 0

Report | Print

Great service with a smile! From the first time I took my son's 08 335I to this dealership, I was hooked with great service and great smiles. The car had a lot of problems that From the first time I took my son's 08 335I to this dealership, I was hooked with great service and great smiles. The car had a lot of problems that BMW of Monterey took care of with warranty, and the great thing is that it did not cost a lot more than other unauthorized places that I got quotes from. But, the icing on the cake is the way I got treated by my service adviser Mr. Jaime and Ms. Anna. The were very knowledgeable, professional, caring and kind, I got text up dates periodically and a call if they needed my approval for anything. Very happy and now I'm planning to buy my next car from them. More

Helpful 0

Report | Print

Wednesday August 14, 2019 Everyone was so incredibly professional: Chris is amazing, Jaime totally rocks and Anna was very helpful! Kudos to everyone who works there! I really Everyone was so incredibly professional: Chris is amazing, Jaime totally rocks and Anna was very helpful! Kudos to everyone who works there! I really appreciate them taking care of my car! More

Helpful 0

Report | Print

Great service and atmosphere! I was helped by cheerful Anna, who was quick to offer help and assistance in very efficient manner from making an appointment to mInstreaming my turni I was helped by cheerful Anna, who was quick to offer help and assistance in very efficient manner from making an appointment to mInstreaming my turning over my vehicle and getting my loaner even before I saw my assigned (and BTW also great) specialist. Way to go Anna, way to go BMW of Monterey! More

Helpful 0

Report | Print

Jaime You are Number 1! Jaime's a great listener. He's attentive to all concerns. Jaime represents BMW with ultimate customer service. BMW OF MONTEREY Service is simply Impe Jaime's a great listener. He's attentive to all concerns. Jaime represents BMW with ultimate customer service. BMW OF MONTEREY Service is simply Impeccable! More

Helpful 0

Report | Print