"Scheduled oil change"
Excellent customer service - efficient and friendly, they all make you feel at home. Buying cars form that dealership and then bringing them for service is always an extremely pleasant experience first and foremost because of the people you deal with. And the quality of the service, of course.
"VERY POOR SERVICE DEPARTMENT"
A ROUTINE SERVICE TOOK 3 DAYS. THE CAR WAS RELEASED WITH THE “SERVICE DUE” LIGHT ON. THE SALESPERSON WHO DELIVERED THE CAR NOTICED THAT IT HAD NOT BEEN RESET AND RETURNED TO THE DEALERSHIP. APPARENTLY THAT HAD BEEN MISSED BY THE MECHANIC AND SERVICE MANAGER. A PART HAD TO BE ORDERED DELAYING THE RETURN ANOTHER 2 DAYS.
I WAS INFORMED THAT THE CAR WAS READY, BUT WHEN I WENT TO PICK IT UP THE CAR COULD NOT BE FOUND. MY SALESPERSON “FOUND” THE CAR IN THE DETAIL DEPARTMENT. I RECEIVED IT WITHOUT THE “DETAIL, A $14.95 VALUE.”
IT IS ALSO OF NOTE, AND CONSISTENT WITH THE POOR SERVICE, THAT ONE OF THE WINDSHIELD WIPER JETS NOW POINTS DOWN AND DOES NOT SPRAY THE WINDOW. THIS IS A MINOR ISSUE, BUT CONSISTENT WITH THE POOR LEVEL OF SERVICE.
THIS IS A GOOD DEALERSHIP, ALTHOUGH NOT NEARLY AS GOOD AS IT WAS BEFORE LITHIA TOOK IT OVER. IF I DID NOT APPRECIATE THE CAR AND, MORESO, MY SALESPERSON, MICHAEL GODICK, I WOULD BE DONE WITH LITHIA BMW
"New tires and wheel alignment"
I was treated with the most courteous, efficient and caring attitude that I have come to expect from Kenny Lampton. He has always made me feel like my car's care is important to the dealership and to him. In almost six years since I bought my first car, I have never left the dealership with unanswered concerns.
I have also experienced the most courteous attitude from the attendants, cashiers to the lady (I don't remember the name) that processes the loaner vehicles.
"Great service in sales and parts"
My husband and I had a wonderful experience purchasing our BMW i3 the staff is very knowledgeable and very helpful we were unable to get child care for our two small children and they were very helpful in keeping them occupied while we completed our transaction we are now BMW converts for life. John and Parris helped us in sales, I recommend both highly.
Amazing sales man helped me get my dream car ! Got my self a 2015 m235i ! No pressure salesman offered me food and beverages ! Would recommend this dealership to anyone!
"knowledgeable. professional. "
- Jacqueline T Hurst
This wasn't my first transaction with Michael and won't be my last. He is professional and very knowledgeable about all the different models and is happy to explain in detail or just hand you the keys over for you to see for yourself. Even a few days later followed up with me to see how I was in enjoying the car
"Very professional and personal at the same time"
- Michael Mitchell
Michael Godick has been helping us for the last 15 years and has been unfailingly helpful and efficient, going out of his way to accommodate our needs.
"It was like a conversation between the family member."
This professional was very friendlier and sincere to the customer. He did his best to be professional and to address the customer's needs. This is the very person I want to talk or share the concerns, if any.
"Another great purchase!"
I walked away smiling from ear to ear with my new to me car! I've work with Misha many times before, and very happy with his professionalism and attentiveness. Great guy!
"Lied about Excess Mileage charge; Bad service dep't"
I almost wrote a review after I scheduled my car for service and for the second time in a row they gave me an 11 am appt only to tell me the car wouldn't be worked on until after lunch (after 1)! Waste of a few hours of my time, but not bad enough to warrant writing a 1-star review.
What this review is for is my sales experience with Michael Godick. Long story short he quoted me 10 cents a mile for any excess miles, but now that my lease is up it is actually 20 cents. When I emailed him, he was not of much help in resolving the issue.