It was a pleasure working with Mike. He made the buying experience very smooth and pleasant. I would recommend BMW to other individuals if they are in the market.
We have an ongoing good relationship with Michael - he has been great to work with. Would definitely recommend BMW of Monterey to anyone needing a car or advice!
from bringing a car to my home to check out to fixing all paint scrapes and necessary maintenance a pleasurable experience with great personal service
Other Employees Tagged:
Ryan in finance
"Michael Godick is the best!"
Highly recommend Misha in choosing your car. He is very professional and a very nice person. I love the car I bought. Nice selection of cars. Excellent service..
"Great dealer, great service advisor "
My service advisor at BMW Monterey, Chris Almeida, is excellent. I’ve been having trouble with the reliability of a retractable hardtop. Chris and his team worked diligently to fix this problem. He is tenacious and thorough, and I have confidence that Chris really wanted this problem diagnosed and fixed. Chris is super competent and professional. The dealer’s policy of providing a loaner is also very welcome.
"Easy to do business with!"
- Happy BMW Owner
Bob and Misha did great job making the transaction easy and following up on issues that needed to be resolved. I would highly recommend them!
- D & D, Carmel
We just leased our 4th BMW from BMW of Monterey.
Our leasing consultant is Michael Goddick. He is excellent to work with. Professional, knowledgeable and provides great service every time. Joe Campo is our service agent and is very helpful and knowledgeable also. The entire staff is supportive and provides a hassle free ownership experience.
This dealership provides the luxury service that you come to expect from owning a BMW.
"Scheduled oil change"
Excellent customer service - efficient and friendly, they all make you feel at home. Buying cars form that dealership and then bringing them for service is always an extremely pleasant experience first and foremost because of the people you deal with. And the quality of the service, of course.
"VERY POOR SERVICE DEPARTMENT"
A ROUTINE SERVICE TOOK 3 DAYS. THE CAR WAS RELEASED WITH THE “SERVICE DUE” LIGHT ON. THE SALESPERSON WHO DELIVERED THE CAR NOTICED THAT IT HAD NOT BEEN RESET AND RETURNED TO THE DEALERSHIP. APPARENTLY THAT HAD BEEN MISSED BY THE MECHANIC AND SERVICE MANAGER. A PART HAD TO BE ORDERED DELAYING THE RETURN ANOTHER 2 DAYS.
I WAS INFORMED THAT THE CAR WAS READY, BUT WHEN I WENT TO PICK IT UP THE CAR COULD NOT BE FOUND. MY SALESPERSON “FOUND” THE CAR IN THE DETAIL DEPARTMENT. I RECEIVED IT WITHOUT THE “DETAIL, A $14.95 VALUE.”
IT IS ALSO OF NOTE, AND CONSISTENT WITH THE POOR SERVICE, THAT ONE OF THE WINDSHIELD WIPER JETS NOW POINTS DOWN AND DOES NOT SPRAY THE WINDOW. THIS IS A MINOR ISSUE, BUT CONSISTENT WITH THE POOR LEVEL OF SERVICE.
THIS IS A GOOD DEALERSHIP, ALTHOUGH NOT NEARLY AS GOOD AS IT WAS BEFORE LITHIA TOOK IT OVER. IF I DID NOT APPRECIATE THE CAR AND, MORESO, MY SALESPERSON, MICHAEL GODICK, I WOULD BE DONE WITH LITHIA BMW
"New tires and wheel alignment"
I was treated with the most courteous, efficient and caring attitude that I have come to expect from Kenny Lampton. He has always made me feel like my car's care is important to the dealership and to him. In almost six years since I bought my first car, I have never left the dealership with unanswered concerns.
I have also experienced the most courteous attitude from the attendants, cashiers to the lady (I don't remember the name) that processes the loaner vehicles.