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Annie MacPherson

Overview Reviews (7) Inventory (107)

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Annie MacPherson

Sales Person

Herman Cook Volkswagen

1435 Encinitas Blvd.
Encinitas, CA 92024

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5.0

7 Reviews

Overview Reviews (7) Inventory (107)

Dealership Experience

21 yrs, 11 mos

5.0

7 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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7 Reviews of Annie MacPherson

February 17, 2026

Dealership Rating

Employee Rating

I made an appointment online with Annie and let her know I was only there to do a test drive at that time. I am looking for an SUV, as my convertible doesn't house baby car seats. Anyways, I'm in the early I was only there to do a test drive at that time. I am looking for an SUV, as my convertible doesn't house baby car seats. Anyways, I'm in the early stages of picking a car, but she took the time to show me the cars and the differences. I appreciated that and not being tied into a commitment at the time. If we decide to go with the SUV, I will for sure be calling Annie. More

by carmen

Finance Experience

Recommend Dealer

Yes

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Feb 17, 2026 -

Herman Cook Volkswagen responded

Thank you for meeting with Annie for your test drive. We’re glad she could walk you through the different Volkswagen SUV options without any pressure. Whenever you’re ready, we’re here to help with your next steps.

February 09, 2026

Dealership Rating

Employee Rating

Incredible service from the Volkswagen team, especially Mr. Jesus. I would definitely return to buy from them again, and I would also recommend them. Mr. Jesus. I would definitely return to buy from them again, and I would also recommend them. More

by SULIANARAYGOZA

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jesus Lopez , Alfredo Alonso

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Feb 09, 2026 -

Herman Cook Volkswagen responded

It’s fantastic to hear our Volkswagen team, especially Jesus, delivered outstanding support. We appreciate that you’d come back and recommend us to others.

January 21, 2026

Dealership Rating

Employee Rating

Love the folks at service center, always enjoy working w Alan. They are always prompt. Excellent customer service. Alan. They are always prompt. Excellent customer service. More

by timm4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alan in service dept - 5 star

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Jan 21, 2026 -

Herman Cook Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Herman Cook Volkswagen.

January 17, 2026

Dealership Rating

Employee Rating

Very helpful and the team stayed late to help get my daughter the car she wanted. Great service. daughter the car she wanted. Great service. More

by garcia-andres

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jesus Lopez , Charles

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Jan 17, 2026 -

Herman Cook Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

January 13, 2026

Dealership Rating

Employee Rating

Family owned and they respect your time and choices. No pressure and the attention to detail was remarkable from all aspects. Thank you! No pressure and the attention to detail was remarkable from all aspects. Thank you! More

by rdonovan

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Matthew Smith, Bill Kwait, Jesus Lopez

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Jan 13, 2026 -

Herman Cook Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

December 11, 2025

Dealership Rating

Employee Rating

The staff always provides the best service and they pay attention to the details you ask about each time! attention to the details you ask about each time! More

by JANOSIAS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Axford , Allen in service dept.

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Jan 08, 2026 -

Herman Cook Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 04, 2025

Dealership Rating

Employee Rating

Alan is the best! I always get amazing service at Herman Cook Volkswagen. Been a customer for years. I always get amazing service at Herman Cook Volkswagen. Been a customer for years. More

by Successbythebeach

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alan Joslin

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Dec 04, 2025 -

Herman Cook Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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