"Profit over common sense. Thy lost my business!"
- Toyota driver
I wrote off Curry Toyota after (2) previous instances of misdiagnosis.
First episode- I brought in car due to car vibrating at highway speed. Service writer (can't remember her name) states tire belts are shifted and I need new tires to which she tries her best to push a brand I never heard on me. I refused citing I have road hazzard warranty from Mavis Tire down the road and will speak to them about my options. After taking vehicle to Mavis, they dismount 3 of the rims and rotate showing a clear warp in 3 of the 4 rims (car has over 100K miles and life happens). I purchase (4) new rims from Tire Rack and have Mavis mount and balance same tires Curry claims were shifted and problem goes away. The tire belts were never shifted!
2nd episode- Bring in car for NYS inspection in Oct 2016 and Curry attempts to fail vehicle citing both CV boots are torn and rack and pinion is bad. Female service writer also recommends a tune up. Being it was mid month and inspection has not expired I refuse service citing I had both entire CV axles replaced again by Mavis Tire 1 year ago. I also sternly explained to the girl that Curry performed the same tune up she's trying to push on me less than 30k miles before and she replies "oops didn't see that screen". So next day I go back to Mavis Tire to see what my options are regarding a relatively new pair of CV axles that were installed less than 1 year prior. Service writer at Mavis puts car on lift and asks me to point out were the tear Curry reports is. THERE IS NO TEAR! Mavis also reports that rack and pinion is perfectly fine and they were happy to pass vehicle regarding NYS inspection.
So fast forward to January 2017 after writing Curry off, my car starts experiencing heating issues. I bite my tongue and call Curry to make an appointment to investigate the issue. Before I bring in the vehicle I speak with service writer Rick and inform him of my last 2 negative experiences. He explains that the female I was speaking of is no longer with Curry and he will take care of me. So I drop off the vehicle and later call to find out the diagnosis. Service writer Brian takes my call and explains he's filling for Rick who had to go home sick (no problem, life happens). Brian states radiator is leaking and I need to replace radiator + recommend upper and lower hoses due to mileage. By now my car has over 130,000 miles at this point so before I approve I ask for a breakdown on parts and labor. While Brian is detailing the price breakdown, I am simultaneously Googling the parts on 3 different Toyota websites. I ask Brian why the prices he's quoting is higher than the SRP prices mentioned on all 3 sites. I further explain that the website are selling the same part for over $ 100 less and Brian politely replies "must be a different part #". I ask him to read off the part # and all 3 websites state "replaced by part #...." So I was referring to the right part. Skip that for a second, I ask Brian why he is charging me separate labor for the same upper and lower hoses that need to be removed to replace the radiator anyway and he politely cannot give me an intelligent answer. I ask to speak to the manager "Tony" who cannot come to the phone after 3 requests. I tell Brian that this smells of "double dipping" and I demand a reduced price to which he replies "sir we have applied all the discounts we can and $ 800+ tax is the best we can offer". I tell Brian I need to think about it and later decline service. Mysteriously Tony calls me 10 minutes later, I answered his call thinking he would try to save Curry's reputation and offer a discount, instead he is simply calling to confirm if I'm declining service, to which I calmly replied "yes please leave the keys in my car and I will pick up later".
Took the car next day to Rivera Toyota in Mount Kisco,NY. They verified the car did need a new radiator and also recommended upper & lower hoses. But here is the interesting part, they quoted the same job with same part #'s for only $735 with tax!. I have no problem with a business earning a living, I do have a problem with an entity trying to charge over MSRP! By the way, Rivera Toyota also washed and vacuumed my car without me asking- I will be writing a much nicer review on them after this :)
So in summary, I'm sure people will still get their cars serviced at this Curry Toyota. I just won't be one of them!
Other Employees Tagged:
Brian in service (do not know last name)
"Oil change to Major Parts"
Absolutely an Allstar Team from Anthony recognizing you and making you feel at home Rick, Mike saying hello to the staff repairing my car giving me that "Toyota confidence"