Anthony Goodwin

HAD A GOOD EXPERIENCE ONCE I WAS ABLE TO MAKE A REAL APPOINTMENT. JUST DRIVING IN FOR AN OIL CHANGE DOESN'T FIT MY IDEA OF TAKING CARE OF MY NEEDS. CALLED ANTHONY AND HE SET ME UP WITH A REAL APPOINTMEN APPOINTMENT. JUST DRIVING IN FOR AN OIL CHANGE DOESN'T FIT MY IDEA OF TAKING CARE OF MY NEEDS. CALLED ANTHONY AND HE SET ME UP WITH A REAL APPOINTMENT, GLAD I HAD THE OLD PHONE NUMBER FOR CRESTVIEW. SERVICE WAS COMPLETED AND I WAS VERY HAPPY WITH YOUR SERVICE GUYS WHO TOOK CARE OF ALL MY REQUESTS. PLESANT, EFFICIENT AND PERSONABLE EMPLOYEES. PROVIDE NAME TAGS FOR YOUR SERVICE PERSONNEL SO I CAN PERSONALLY THANK THEM BEFORE I LEAVE NEXT TIME I AM THERE. More

by DAVIDVPERRONE Verified Customer Verified Customer

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At my last visit couldn’t get anyone to pick up the phone to give me a status on my vehicle. Was quoted for service work that should have been covered under warranty. to give me a status on my vehicle. Was quoted for service work that should have been covered under warranty. More

by KARIWEAVER417 Verified Customer Verified Customer

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Long car not existing, taxi driving to Home and pick up his loan time to wait. Servis is good. his loan time to wait. Servis is good. More

by walter_jaworski Verified Customer Verified Customer

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The service and body shop is always great to work with. However, the vehicle itself has been problematic. The transmission was bad from the start and needed to be replaced. The tabs on the radiator, a manu However, the vehicle itself has been problematic. The transmission was bad from the start and needed to be replaced. The tabs on the radiator, a manufacturer issue, caused a $2,300 repair bill. I was just over 50,000 miles by 800. Very disappointed that this wasn't covered. It's my third XT5, not to mention the Traverse before those. I'm questioning my loyalty to GM. More

by TOM@CHIEFONLINE.COM Verified Customer Verified Customer

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The Service staff was very helpful and conducted maintenance on my car quickly. The service lobby waiting area was very nice maintenance on my car quickly. The service lobby waiting area was very nice More

by cjmcpharlin Verified Customer Verified Customer

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nice and courteous and they did exactly what I wanted, and they washed my car's exterior! and they washed my car's exterior! More

by DGPAS Verified Customer Verified Customer

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Service department were awesome. I came in for an oil change and the service department found something else wrong with my car. I need to visit different sites for my job and it was I came in for an oil change and the service department found something else wrong with my car. I need to visit different sites for my job and it was no way of doing that without a car. The manager graciously gave me a loaner. Needless to say, I was able to visit my sites and have the loaner back on time. Thanks Chestview for accommodating. More

by Zelma Riouse Verified Customer Verified Customer

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Fast and professional service. We’ve used them for years. The service is done right the first time. We’ve used them for years. The service is done right the first time. More

by PGOHLKE683 Verified Customer Verified Customer

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I always bring my car here for service even though it is 8 years old. I have never had a bad experience. Service department is amazing. 8 years old. I have never had a bad experience. Service department is amazing. More

by MODDE Verified Customer Verified Customer

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The service was poor from start to finish. I made an online appointment for an oil change and possible oil leak with the option to wait for vehicle. The appointment was confirmed by them with I made an online appointment for an oil change and possible oil leak with the option to wait for vehicle. The appointment was confirmed by them with no other communication. Appointment day comes and the service advisor asks me if I am “dropping it off”. I said no, I was waiting. He then tells me the leak is. 24-48 hour fix. I should have been notified of this when my appointment was confirmed. As I needed my vehicle the following day, I would have change my appointment. I then asked if they could diagnose, but let me pick it up that day and come back in the future for the fix. I heard nothing until after 4pm in which I was told it was a leak, they had the parts and it was “emergent” to fix and I could not reschedule. They would provide me with a courtesy car. I was then asked what insurance I carry. When I said, they told me they would call back. Turns out, Crestview does not allow anyone with Progressive to use a loaner vehicle. I have never had this occur at any other dealership in the past. They offered to reimburse a GM only rental from enterprise. They closed in less than 2 hours that day and I had no car to get to enterprise with. I figured out my plans and allowed them to repair my vehicle. I called the filling day at 3pm since I had no communication yet. My car was “almost done”. About an hour later I got the call that it was complete. I was not offered a ride home or back at all from Crestview. When I arrive, they had one service advisor and multiple waiting customers. The manager called another person in to help who had no knowledge of my repairs. When I asked what was done, she quick glanced at my papers and said “oil leak”. Nothing more. I had also asked for my breaks to be looked at. The receipt says the brake pads are at 8mm, the multipoint inspection says 10mm. Which one is it? I was then told the total. I had a coupon for the oil change and the leak was under warranty. My total came out $10 higher than expected, when I inquired, I was told “tax”. Sales tax in Michigan is not that high, so what did you charge me for? I felt like the service I received was lacking and they were no open and honest with me about the repairs unless I asked. More

by torijones168 Verified Customer Verified Customer

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