Makenna Brown

My car has significant issues that required an extended period of time for it to be repaired. I must compliment Dane and his team for the very proactive communications throughout the repair process, than period of time for it to be repaired. I must compliment Dane and his team for the very proactive communications throughout the repair process, thank you More

by HERBRHODE Verified Customer Verified Customer

Print

The service was poor from start to finish. I made an online appointment for an oil change and possible oil leak with the option to wait for vehicle. The appointment was confirmed by them with I made an online appointment for an oil change and possible oil leak with the option to wait for vehicle. The appointment was confirmed by them with no other communication. Appointment day comes and the service advisor asks me if I am “dropping it off”. I said no, I was waiting. He then tells me the leak is. 24-48 hour fix. I should have been notified of this when my appointment was confirmed. As I needed my vehicle the following day, I would have change my appointment. I then asked if they could diagnose, but let me pick it up that day and come back in the future for the fix. I heard nothing until after 4pm in which I was told it was a leak, they had the parts and it was “emergent” to fix and I could not reschedule. They would provide me with a courtesy car. I was then asked what insurance I carry. When I said, they told me they would call back. Turns out, Crestview does not allow anyone with Progressive to use a loaner vehicle. I have never had this occur at any other dealership in the past. They offered to reimburse a GM only rental from enterprise. They closed in less than 2 hours that day and I had no car to get to enterprise with. I figured out my plans and allowed them to repair my vehicle. I called the filling day at 3pm since I had no communication yet. My car was “almost done”. About an hour later I got the call that it was complete. I was not offered a ride home or back at all from Crestview. When I arrive, they had one service advisor and multiple waiting customers. The manager called another person in to help who had no knowledge of my repairs. When I asked what was done, she quick glanced at my papers and said “oil leak”. Nothing more. I had also asked for my breaks to be looked at. The receipt says the brake pads are at 8mm, the multipoint inspection says 10mm. Which one is it? I was then told the total. I had a coupon for the oil change and the leak was under warranty. My total came out $10 higher than expected, when I inquired, I was told “tax”. Sales tax in Michigan is not that high, so what did you charge me for? I felt like the service I received was lacking and they were no open and honest with me about the repairs unless I asked. More

by torijones168 Verified Customer Verified Customer

Print

Purchased my 2019 XT5 from the dealership. This once strong dealership has fallen off badly. They are working with a skeleton service and sales staff. The turnover on the service. department This once strong dealership has fallen off badly. They are working with a skeleton service and sales staff. The turnover on the service. department is horrible over the past few years. My radio was replaced under warranty at 50K and I still had to pay for the part. 2 years later that same radio has gone out again. I was advised by Anthony that it would cost $1700 to replace it again, the warranty was only for 1 year, so I asked for the service manager, someone referred to as “Dame”. He would not come to the phone, said he already reviewed the file and that the cost is $1700, despite having a new radio. Imagine a Cadillac without a radio, which these days control the entire car. Cause of my vulnerable position I paid $1700. I will never patronize this dealership again, they have no respect or decency. They are an embarrassment to the Cadillac brand. More

by sand.man Verified Customer Verified Customer

Print

They made good on standing by their work on a non-warranty repair. An earlier wiring harness repair of an unrelated system in that zone of the car affected the grille lights in my Lyriq. Though i non-warranty repair. An earlier wiring harness repair of an unrelated system in that zone of the car affected the grille lights in my Lyriq. Though it took me a while to notice since this is something I do not normally see, they made it right in a very professional, courteous manner. Thank you. More

by Bob_Livonia Verified Customer Verified Customer

Print

Always a Great Experience at this dealership. Service staff is always professional and friendly. Quick professional service. Highly recommend this dealership to anyone that is able to use this Service staff is always professional and friendly. Quick professional service. Highly recommend this dealership to anyone that is able to use this dealership. More

by DAVIDGERMAINE Verified Customer Verified Customer

Print