Anthony Hyde | Page 28

Relaxed, no pressure, enjoyable car buying experience. Anthony Hyde was our salesman. He spent a great deal of time explaining the controls of the XTS we purchased. Anthony went over all the safety featu Anthony Hyde was our salesman. He spent a great deal of time explaining the controls of the XTS we purchased. Anthony went over all the safety features and wonderful new "gadgets" on the XTS. I think we bought the car not only because it was a sharp looking unit of the model we wanted, but because of the ability to extend the warranty thanks to the Cadillac Certification, and because Anthony made the experience enjoyable. We now have a like new, 2014 Caddy XTS with the piece of mind that it has a full warranty until July of 2022. Thank you Ed Morse Cadillac, and thank you Anthony Hyde. More

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Superior Customer Service Surprised my wife with an Escalade ESV for Christmas, Anthony and the Ed Morse team went above and beyond to help me pull it off. From negotiating pri Surprised my wife with an Escalade ESV for Christmas, Anthony and the Ed Morse team went above and beyond to help me pull it off. From negotiating pricing, to taking a special delivery, (which they delivered to my office) they were courteous and helpful throughout the entire process. I would recommend them to anyone in the market for a Cadillac. More

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Thank you for the great service My wife brought a van here, Anthony was fantastic helping us get our van and in our price range. to all the staff at Ed Morse thank you for the great My wife brought a van here, Anthony was fantastic helping us get our van and in our price range. to all the staff at Ed Morse thank you for the great service and the friendly place. More

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Friendly, professional, no pressure transaction went To dealership for one car which had sold. Showed me another that we were looking for But did not come across on internet. Car was in great shape went To dealership for one car which had sold. Showed me another that we were looking for But did not come across on internet. Car was in great shape for price and low miles. Gave us their best offer which was fair so we purchased More

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Got it done Thank you Anthony for following through. I had given up on the deal because of the initial low trade value, but you somehow managed to get them to st Thank you Anthony for following through. I had given up on the deal because of the initial low trade value, but you somehow managed to get them to step up to a fair value for me. Great job, Bill. . More

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Excellent Buying Experience The entire organization exuded personal interest and attentiveness. The staff guided us through the buying process with professionalism and care. The The entire organization exuded personal interest and attentiveness. The staff guided us through the buying process with professionalism and care. The facility was clean and inviting. We very much appreciated the knowledge and professionalism of salesperson Anthony Hyde and finance manager Kevin Roberts. Overall, a very satisfying experience. More

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See Anthony Hyde I spent no more than 20 minutes at the Dealership, most of the deal was worked over the phone, once we agreed to figures the paper work was drafted an I spent no more than 20 minutes at the Dealership, most of the deal was worked over the phone, once we agreed to figures the paper work was drafted and delivered to my office. I would recommend Ed Morse Cadillac and Anthony Hyde to anyone looking for a great deal and excellent service. Steve in Finance was also exceptional to deal with 5 stars all around. More

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Exceptional Customer Service Don and I purchased our Cadillac XT5 from Anthony Hyde at Ed Morse Cadillac today. Anthony was outstanding and professional. He led us through the p Don and I purchased our Cadillac XT5 from Anthony Hyde at Ed Morse Cadillac today. Anthony was outstanding and professional. He led us through the process with ease and patience. We will recommend Anthony and Ed Morse Cadillac to our friends and family. More

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CUSTOMER SERVICE WAS EXCEPTIONAL! Anthony Hyde was phenomenal! Anthony was recommended to us, by a colleague, and prior to our arrival, I called him to let him know we were looking fo Anthony Hyde was phenomenal! Anthony was recommended to us, by a colleague, and prior to our arrival, I called him to let him know we were looking for a XT5. When we arrived he was prepared to work with us. He was cordial, courteous and a pleasure to work with. He has called several times, to check and see how we were doing and if we had any questions. Kevin Roberts was also a pleasure to work with. Both gentlemen made us feel very comfortable, on our purchase, and on more than one occasion, explained that we could call at any time if we had any questions or concerns. We will definitely recommend, to friends Anthony, Hyde and Ed Morse Cadillac! Donna and Dan Rinaldo More

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Anthony Hyde Went Above And Beyond I rent cars regularly for business travel & entertainment. I've rented Cadillacs 1/2 dozen times (ATS, CTS, & Escalade) over the past year. I own (& l I rent cars regularly for business travel & entertainment. I've rented Cadillacs 1/2 dozen times (ATS, CTS, & Escalade) over the past year. I own (& love) a BMW M3 (Reeves) & really didn't "need" a new car. However, when comparing costs spent on rentals yearly to the September lease specials advertised on the website, it economically made sense to come in & take a look at the options around $299 - $349/ month. I contacted via ‘live chat’ on the website. The rep answered the questions I had. I explained I wanted to see what trim options were available on ALL the low end price lease specials (ATS, XT5, CTS). Abby reached out via email & phone that evening. I phoned her back the following day, but was never able to connect with her. I ended up connecting with Evelyn. Who stated the only information passed along was my interest for the ATS. I again stated my interest in all the low end payment lease specials. I started the finance app b/c I knew I'd be getting something. I scheduled an appt for 9/29 @ 11. I received a phone call from Anthony confirming my appt (loved that). I arrived to a friendly face & his trainee who politely said "Are you ready to see your new car?" For the 3rd time, I explained my interests. It was apparent this had not been passed along to Anthony. He handled it professionally and flawlessly. Immediately walking to his office to confirm everything I mentioned seeing on the website & got a key for each vehicle question. He & the trainee then pulled each car under the awning (keeping me out of the sun - super nice). He went through every vehicle in detail with me (ATS, CTS, XT5) when finally I asked about the CT6. He again wasted no time getting the key for that, moving the cars around (now a 3rd time) to show me (& educate me) on the model. The CT6 was my favorite & the only one I wanted to test drive. I left the dealership & sent my husband back up later that to test drive the CT6 & get his opinion on if it's worth it to get that model (higher payment than looking to spend). Anthony & I went back & forth by text (my request - loved that he communicated via text for me) that night on other options. A premium model was available, but in red. Which, ‘no red’ was one of the 1st things I said. He suggested coming in to take a look at it in person. Also suggesting that the model was on the website and I could look there prior to coming in. I agreed and made an appt the next day to come check it out, but canceled it. I decided I didn’t love any of them. Not enough to justify the expense. My husband ended up forgetting his license the night before during the test drive. Anthony was great, went & found where he left it. So now, I had to come back… He called me around 2pm to say he had CT6 Prem Lux (higher payment than I wanted) black on black - my specific trim preference. I arrived to see this beautiful beast of a car that I immediately feel in love with. I had Anthony submit my finance app on the higher end beauty. Went home to tell my husband who thought the payment would be too much, still thinking it wouldn’t be something he’d love too. We had dinner plans at 4:30. Anthony was kind enough to start all the paperwork for me & message me when the finance manager would be ready for me to not interfere with our dinner plans. Sure enough, we arrive (me all smiles) & he shows my husband the car. HE LOVE IT TOO! We were out of there in 45 minutes. My intention was to get a car that economically made sense. While the payment is a little higher - IT'S WORTH EVERY PENNY. I love love love my new car. And my husband loves it too. Great for business trips & entertainment. Anthony went above & beyond throughout the entire process. He genuinely cared that I was happy. Not at anytime did I feel like I was being 'sold something'. Rather, I had great rep that answered my questions, educated me on EVERY model car I looked at so that I could make the right choice. Being that I purchased a demo car with over 3000 miles on it, there was some wear & tear that needed to be addressed. Anthony quickly got me squared away with Shelley in service. She and Wendy did a great job (friendly, personable and professional) with addressing and correcting the initial issues. Reeves has ALWAYS been good to me. However, Ed Morse Cadillac was the right choice with my new car purchase. Starting with Anthony. He is exactly who I'd want representing my company if it were my business. I will always refer my family & friends to him specifically. Since my purchase, Anthony has followed up 3 times to ask how I am liking the car. He truly is a great sales associate who I feel has since become a friend. Sincerely - A Very Happy Customer - Jaime Penrod. More

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