Anthony Hyde | Page 8

Anthony was SUPER helpful. The car buying process was fair and efficient with great customer service. Anthony was knowledgeable and communicated everything clearly, making it s The car buying process was fair and efficient with great customer service. Anthony was knowledgeable and communicated everything clearly, making it super easy to purchase my fun new car! More

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Good afternoon, Here's a small entry to the multiple emails sent to the GM with no response. I’m contacting you regarding my experience and current situation with my so-called new competent car for m emails sent to the GM with no response. I’m contacting you regarding my experience and current situation with my so-called new competent car for my wife Channel. To start the purchase online was painful, unprofessional, and unorganized. Gary was the primary but relied heavily on Anthony to get anything done. Gary’s inexperience seemed more counterproductive than anything. Anthony’s unprofessional attitude toward my wife on the phone during the electronic contract was upsetting. He would not return her calls, and when my wife could get ahold of him, he would blow her off. By asking her, “what do you want?” and “it’s not his problem.” The next issue was the missing paper plates and registration for the car upon delivery. The delivery itself was a nightmare. He was starting with the wrong address given to the delivery driver. I had to drive 15-20 mins to find where he was upon his arrival, but he didn’t speak English, so it was a long process through texting. Once I could escort him to my house and ensure the download was painful. When I called Anthony, he wasn’t sure what happened; go figure. Then I got ahold of Craig, and of course, things eventually were resolved with the billing. I didn’t get charged, but it was just the principle and pain of doing business with Ed Morse. Moving on to the most recent issue, the car was sold to us without a specific microchip for parking sensors and collision detection. When I called Craig, he informed me he knew nothing about it. The point is this should have been disclosed to me before purchase. Buying a car with options advertised to get me to commit to Ed Morse Tampa was a scheme. To realize it’s missing a microchip. Then I asked to speak to the General sales manager or general manager. Anthony called me and told me he didn’t know of the missing chip. And I’ll receive a letter in about 30 days from Cadillac informing me to bring the car in for chip installation. That was a month ago, and nothing in the mail or any follow-up. The salesman strongly encouraged us to give them an excellent rating on the survey after the sale, but it’s been nothing but problems. I would have a different perspective and feel towards the business if there were more transparency. I’m not sure where to go from here, but I think I have been loyal to endorse for six years and three cars, with this car being the worse experience. I’m unsure where we go from here, but I know I will think twice about returning to Ed Morse in the future. I will also post this publicly for other people, military, and veterans to see the quality of Ed Morse. My wife and I are currently on Active duty and being ignored and treated as if it’s our fault. Most recently, the cruise control has been unavailable! So, in the process of filing a lemon law case with my attorney. Their company motto is below. “We believe in the value of customer service, and the hallmarks of commitment, integrity, and professionalism are what the Ed Morse brand is built on.” About Ed Morse! More

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Clean, polite, friendly, quick and timely. Very considerate of our time. Would recommend to family and friends Very considerate of our time. Would recommend to family and friends More

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Awesome experience cadillac #4 easiest process ever and quick service. Love working with Anthony Hyde quick service. Love working with Anthony Hyde More

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Amazing dealership! I had the best experience yesterday. Everyone was extremely helpful! I would definitely recommend this dealership. I was in an accident my Jeep was t I had the best experience yesterday. Everyone was extremely helpful! I would definitely recommend this dealership. I was in an accident my Jeep was totaled. I spent 3 weeks trying to find a vehicle. Anthony was beyond helpful he went out of his way to make sure I had a vehicle. I was able to purchase a 2022 Mitsubishi mirage. I love it!!! To make things possible the dealership flew me to Tampa from South Carolina. They put me in a beautiful hotel for the night as well. Definitely the best experience I have ever had at a dealership!!! More

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Best Dealership I have ever Traded with. This is my 4th Cadillac I have purchased from them. They have a Great service dept. Most of all the have an Outstanding Sales Associate in Anthon This is my 4th Cadillac I have purchased from them. They have a Great service dept. Most of all the have an Outstanding Sales Associate in Anthony Hyde. Through the last 4 years he has stayed in touch with me throughout the year and always ends his conversation with “ if you have any issues with your Cadillac and I will personally attend to you getting taken care of..” Great selling skills and attention to customer service. Thank You Ed Morris Cadillac of Tampa! More

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Everyone at this dealership was wonderful from the start. From the internet and Marvin, and the receptionist and everyone we encountered, and especially Anthony, our experience was delightful. From start t From the internet and Marvin, and the receptionist and everyone we encountered, and especially Anthony, our experience was delightful. From start to closing finish everything was a great experience. We will recommend your dealership and especially Anthony to anyone looking for a car. More

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Excellent prompt response. Always willing to go the extra mile. Could not ask for a better person to work with than Anthony. Always willing to go the extra mile. Could not ask for a better person to work with than Anthony. More

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Anthony has assisted me for 8 years now and has done an absolutely phenomenal job. I trust him implicitly and know that I’m in great hands whenever I go to Ed Morse. I can’t say enough good things about An absolutely phenomenal job. I trust him implicitly and know that I’m in great hands whenever I go to Ed Morse. I can’t say enough good things about Anthony, Lam, and the whole team. Thank you all!!! More

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Always so helpful and provides best services. The dealership is clean, welcoming, and the staff are wonderful! Anthony Hyde is the best ever!!!! Thanks again. The dealership is clean, welcoming, and the staff are wonderful! Anthony Hyde is the best ever!!!! Thanks again. More

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