Anthony Largaespada

This man is extremely unprofessional. I bought a car on 1/16/26. My mechanic checked the car and seen issues with the The coolant tank that was empty. The Serpentine belt looking worn and I bought a car on 1/16/26. My mechanic checked the car and seen issues with the The coolant tank that was empty. The Serpentine belt looking worn and brown, and low tread on the back tires. I brought it back in on 1/20. They refill it with coolant and tell me the belt and tires passed inspection so they won't replace them. Anastasia told me this. By 1/28 I bring the car back in because the tank is empty again. Anastasia claims the mechanic doesn't see a leak and they need to test it overnight. The test turned into 3 weeks without my car. No updates from service. No communication unless I called several times to get someone on the phone. On 2/19 I email Scott the general manager about my frustration on the lack of communication, the long process of finding the issue on my car, and hoping he could assist in anyway. Instead of email, he decides to call me. He tells me they didn't know of any belt or tire concern and I have a loaner car so I shouldn't feel frustration. As im trying to explain to him my concern getting my car back without him actually knowing what caused the tank to empty, he began interrupting me mid sentence, he began raising his voice, and became very rude. I asked him to please stop raising his voice and watch his tone. He then says " oh my god, go ahead, speak, ask your question". As I start speaking he interrupts again by repeating my name several names to get me to stop talking. I hung up and emailed him stating my disbelief of his combative behavior and unprofessionalism. He never responded. I wish I never step foot in this place. I got my car back 2/21 without any paper work saying what work they did on it or any exact reason the tank was empty. Worst dealer experience ever! More

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I can’t say enough great things about my experience at Heritage Volkswagen Catonsville, especially thanks to Anthony (Sales Manager) and Jordan (Sales Associate). From start to finish, they made the car-b Heritage Volkswagen Catonsville, especially thanks to Anthony (Sales Manager) and Jordan (Sales Associate). From start to finish, they made the car-buying process incredibly smooth, respectful, and even enjoyable! I was honestly on the fence about making a purchase, but their professionalism and encouragement gave me the confidence I needed to move forward. Jordan helped me find the perfect Atlas Cross Sport SEL, and Anthony made the trade-in process quick and stress-free. They even stayed late to make sure everything was completed properly. That level of care and commitment meant so much. Thanks to them, I drove off the lot thrilled with my decision and absolutely in love with my new vehicle. If you’re considering a VW, go see Anthony and Jordan at Heritage Volkswagen Catonsville…they’re the real deal! More

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