Samantha Hollenbaugh

If I could give 0 stars I would, but 1 is the lowest. DO NOT give this dealership your business. I took my brand new car, bought from this dealership, to them for its first service/oil change/tire rota DO NOT give this dealership your business. I took my brand new car, bought from this dealership, to them for its first service/oil change/tire rotation. Their technician crashed my car into a pole and admitted fault. The dealership tried to "internal" the damage so that it would not show up on a carfax and only went through their insurance after I told them that made me feel uncomfortable. They will be repairing it but keep telling me that there will not be any depreciation (when literally every car website says that there will be depreciation for an accident). When I told them that there will be depreciation and that I want an undamaged car, they offered to buy back my damaged car and sell me a new car, but at a $10,000 cost to me. I should not be upside down on a brand new car loan for damage that the dealership caused! They do not care about their customers. DO NOT waste your money or time here and go to a dealership that actually cares about their customers. More

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Meredith made my experience enjoyable and helped to ensure a positive transaction with my purchase. ensure a positive transaction with my purchase. More

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I have purchased two Tiguans from this dealership and loved them. Samantha was my serviceperson (now a manager and well-deserved). This last purchase I was pressured into trading in my Tiguan for a Taos. loved them. Samantha was my serviceperson (now a manager and well-deserved). This last purchase I was pressured into trading in my Tiguan for a Taos. I. HATE. IT. I let them know I hate it. No response. This place has changed management MULTIPLE times now. I was sold lies and a crap piece of junk vehicle that has already had a sensor fail and now has a critical recall on it and it's less than a year old. I'm now being told is worth $4000 less than I owe (and by the way, I pay a healthy overage every month to make sure I pay it off early so that's a xxxx slap in the face). So I may have bought my last Volkswagen. I haven't driven anything else 36 years. This place is no longer the shining example I used to send people to. And by the way, tell your sales people we can hear them arguing with their (personal) creditors while we wait for service. Am I mad. xxxx yeah I am. More

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Samantha is absolutely amazing! My family and I have bought several cars from Heritage VW of Catonsville, and that is largely due to Samantha being such a reliable and dependable Se My family and I have bought several cars from Heritage VW of Catonsville, and that is largely due to Samantha being such a reliable and dependable Service Manager. No matter the issue, Sam always works to get my car in and taken care of. She has always been an excellent point of contact and an even better person! Highly recommend working with Sam! More

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Great customer service, very professional, very knowledgeable. Great experience, enjoyed working with service rep Jennifer. knowledgeable. Great experience, enjoyed working with service rep Jennifer. More

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