Anthony McNamara III | Page 2

Spitzer Nissan responded

I’m very sorry to hear about the frustration you’re experiencing with your vehicle. I completely understand how upsetting it is to feel like something isn’t right—especially after a major purchase—and I appreciate you bringing this to our attention. I want to be clear that we take concerns like this seriously. The vehicle did go through our standard inspection process prior to sale; however, mechanical issues can sometimes develop or become noticeable after time and mileage, particularly under highway driving conditions. Rather than speculate, the best next step is for us to properly diagnose what you’re experiencing. I would like to have our service department evaluate the vehicle so we can determine exactly what is happening and discuss any possible solutions with you. Please let me know a good time for you to bring the vehicle in, or if you’d prefer, I can have someone from our service team reach out to you directly to coordinate next steps. Our goal is to be transparent and helpful, and I want the opportunity to work toward a resolution with you. Sincerely, Jason

Spitzer Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Nissan.

Spitzer Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Nissan. We look forward to having you as one of our valued customers for many more years to come!

Spitzer Nissan responded

Thanks for sharing your thoughts about your experience with Spitzer Nissan. We appreciate your business and hope to see you again soon!

Spitzer Nissan responded

Bob, we are very happy to hear that Hunter and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Spitzer Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Nissan.