Nicholas Benavides

Spitzer Nissan responded

Thanks, Jon, for sharing about your experience with Spitzer Nissan. We appreciate your business and hope to see you again soon!

Spitzer Nissan responded

Thank you for recommending Brodie and our team. We’re pleased the purchase of your used Chevrolet Cruze went smoothly. Enjoy your Cruze and safe travels.

Spitzer Nissan responded

Thank you for sharing your feedback. We understand how inconvenient it can be to arrange service during the workweek, especially when you live out of town and need to take time off for a routine maintenance visit. We recognize that our weekday-only service schedule does not work for everyone, and we appreciate you bringing this concern to our attention. Customer feedback like yours helps us evaluate how we can better serve our customers' needs. We value your business and apologize for the frustration this has caused. Thank you for taking the time to let us know about your experience.

Spitzer Nissan responded

We appreciate you bringing your Nissan Rogue in while you were in town. We’re glad Claire could accommodate you on short notice and help you save time and miles. Thanks for the five-star rating and we look forward to your next visit.

Spitzer Nissan responded

We appreciate you highlighting our friendly staff and clear communication. It’s wonderful to hear the atmosphere inspired such confidence in our team and that you’d recommend us for anyone considering a Nissan. We look forward to helping you again in the future.

Spitzer Nissan responded

Hearing that our team delivers a great experience every time means a lot. Thank you for trusting us with your Nissan Rogue’s maintenance. We look forward to welcoming you back.

Spitzer Nissan responded

Thank you for trusting us with your Nissan Pathfinder service and for sharing that you’ve been treated fairly. We’re pleased to hear you’ll consider us for your next vehicle purchase. We look forward to assisting you again.

Spitzer Nissan responded

We appreciate you choosing us for your first visit since Reineke closed. It’s great to hear our team took the time to explain everything and answer your questions about your Nissan Rogue. We look forward to assisting you again.

Spitzer Nissan responded

Thank you for taking the time to share your experience. I’m very sorry to hear about your visit—what you described is not the level of service or professionalism we expect from our team. There’s no excuse for not being greeted properly, especially when you arrived for service, and I understand how frustrating it must have been to feel overlooked. The situation with the service drive being blocked, especially in the rain, is also unacceptable and not how we intend to operate. On top of that, needing to ask multiple times about your vehicle and feeling like an inconvenience is the opposite of the experience we want any customer to have. We take feedback like this seriously and will be addressing these concerns with our team to ensure better communication, awareness, and overall customer care moving forward. If you’re open to it, I would appreciate the opportunity to speak with you directly and try to make this right. Please reach out to me at your convenience. - Jason 419-423-7161 Thank you again for bringing this to our attention.

Spitzer Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Spitzer Nissan.