Anthony Palella

Awesome service. Had Anothony Palella as our salesman very helpful and honest highly recommend Kunes for your next vehicle. Had Anothony Palella as our salesman very helpful and honest highly recommend Kunes for your next vehicle. More

Report | Print

Anthony P and Josh were absolutely amazing and made the whole experience super smooth! Thank you whole experience super smooth! Thank you More

Report | Print

We purchased a 2023 Jeep Cherokee on August 23rd. At first, everything seemed fine, except for a nick on the door that they agreed to fix. When I was called to bring the car in for that repair on Sep At first, everything seemed fine, except for a nick on the door that they agreed to fix. When I was called to bring the car in for that repair on September 10th, the check engine light came on the day before. I immediately let them know because we had only had the car for a little less than two weeks, and this was not what I expected from a dealership that claims to put every vehicle through a 100+ point inspection. The vehicle was left with them on the 10th, and by the 16th we were told to pick it up. That same night, we drove an hour, picked it up after 8 PM, and within five miles the check engine light came back on. I turned around and left it in their parking lot that same night, with the keys in the drop box. I emailed the salesperson to let him know. The next call I got was an unclear explanation I was told the light wasn’t on and then told I’d have to pay for the repair. Imagine buying a car, being reassured about “quality inspections,” and less than a month later being asked to pay to fix a major issue. I declined to pay, and later I was told they would take care of it. It then sat in their shop for almost two weeks. I was told parts would arrive Tuesday or Wednesday, but no one ever updated me. By Friday, I had to call myself. I tried to contact the GM but only reached his voicemail (at this point I had already sent him an email, which he never responded to). Then, suddenly, 10 minutes later I got a call back saying the car was ready. So, was my vehicle fixed in under 10 minutes, or was it sitting in their parking lot while no one thought it was important to inform me? At this point, my disappointment level was very high because they had promised it earlier in the week. I’ve bought vehicles before and never had this kind of experience. In fact, I’ve had cars go months and years without an issue. Once in the past, I was sold a vehicle from a different dealer with a cleared check engine light, and I honestly don’t want to believe that’s what happened here — but the lack of transparency makes it hard not to think that way. The frustrating part is not just the mechanical issue, but the way communication was handled. If I hadn’t called and left a voicemail for the GM, who knows when I would have been told the car was ready. Customers drive an hour to trust this dealership, and the least you should expect is honest communication and accountability. Buying a vehicle is supposed to bring peace of mind, not this level of stress and doubt. For me, this experience has raised serious questions about how much Kunes truly values their customers after the sale. More

by Pmendex Verified Customer Verified Customer

Report | Print

Anthony did a wonderful job. We accomplished what I needed! Definitely recommend him and his team for any vehicle needsz We accomplished what I needed! Definitely recommend him and his team for any vehicle needsz More

Report | Print

Anthony did a great job come see him for your vehicle wiññ be back again wiññ be back again More

Report | Print

Very professional and very helpful im very excited for my new car i will be back s soon for my next vehicle new car i will be back s soon for my next vehicle More

Report | Print

Got me the best deal and was great. I was nervous at first but Anthony made sure I was ok through the whole thing. I was nervous at first but Anthony made sure I was ok through the whole thing. More

Report | Print

Anthony was great! The best car salesman I’ve ever experienced and I will definitely recommend! The best car salesman I’ve ever experienced and I will definitely recommend! More

Report | Print

Anthony, Nick and Santino were great to work with, highly recommend. See them for your next purchase. recommend. See them for your next purchase. More

Report | Print