Anthony Santiago | Page 22

Great service from the Lawton team MR Jorge always continue to take care of me and my family! Mr Bryant provided me with excellent service continue to take care of me and my family! Mr Bryant provided me with excellent service More

by bowensk01 Verified Customer Verified Customer

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Friendly experience, Adrian made us feel very welcome. He did an outstanding job. I will recommend him to all my friends. He deserves a promotion. did an outstanding job. I will recommend him to all my friends. He deserves a promotion. More

by avdodge04 Verified Customer Verified Customer

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Didn’t notarize our title, forcing us to have to drive over an hour to get it, and kept sending spam emails even after I unsubscribed. over an hour to get it, and kept sending spam emails even after I unsubscribed. More

by Brittany Verified Customer Verified Customer

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I took my vehicle in for an oil change, tire rotation, & a wash & vacuum. Cecily from the truck dept. is an amazing person. She is friendly, respectful, and she cares about customer satisfaction. Actually e a wash & vacuum. Cecily from the truck dept. is an amazing person. She is friendly, respectful, and she cares about customer satisfaction. Actually everyone who works there is great. They care about their customers when your there and the satisfaction continues even AFTER they get you in your specific vehicle. I will keep taking my vehicle back. This dealership & every single person that works there is AWESOME!! Best dealership in Lawton & SW Oklahoma. Great Job!!! More

by ontarget73526 Verified Customer Verified Customer

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Great service! I did not know exactly what I was looking for. I was very unhappy with my vehicle. I am glad to have traded. I am happy with my vehicle now. for. I was very unhappy with my vehicle. I am glad to have traded. I am happy with my vehicle now. More

by NANCYMARES14 Verified Customer Verified Customer

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Really good service. Really helped me to get my SUV traded in and get me financing for my new SUV. Markeith was comfortable to work with and supported me through the process. traded in and get me financing for my new SUV. Markeith was comfortable to work with and supported me through the process. More

by patbrat Verified Customer Verified Customer

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We purchased a truck from them in 2017 with the promise of a second key fob. My husband called/txt his salesman multiple times and got the runaround till he started having issues with the one fob he had a of a second key fob. My husband called/txt his salesman multiple times and got the runaround till he started having issues with the one fob he had a few months later setting off the alarm randomly/locking and unlocking the truck etc. He went and spoke with the manager (Tony) and was guaranteed that the fob was in perfect condition even though my husband could only use it with a large binder clip holding it together. My husband asked again when he could obtain that second fob and again was shot down, but told at this point he could now purchase it. We have been in there multiple times since for the same issue. Fast forward to three days ago, my husband ordered two additional key fobs online because at this point his truck is starting on a hit or miss basis. He DROVE his truck to Lawton Dodge to have the two new keys programmed and instead of Shawn informing him that the keys weren’t compatible with his truck, Shawn charged my husband anyways, and in the process completely disabled the one somewhat working key fob we did have. He couldn’t tell us what was wrong, only made assumptions, swore they tested the original key and it was fine so it had to be something more serious. We had to pay to have the truck towed to our home the following day. We ended up calling a locksmith, paying another $227 on top of what we had already paid to Lawton Dodge for their incompetence, as well as towing, only to find out that in fact it was the chip in the key that was completely destroyed! So how in the heck do your mechanics miss that on multiple occasions, Lawton Dodge? To make matters worse we went up to the dealership asking for them to do the right thing and reimburse us for unnecessary expenses due to their lack of competence...we got a phone call the next morning from Shawn and the dealership manager Anthony/Tony that ended up with them berating us, shouting at us, Downplaying their part while they admitted they couldn’t program the keys we brought them, and once I advised them I was recording the conversation because my husbands command team wanted JAG to become aware of the situation, they got hostile and hung up immediately with no resolution! Please stay clear of this place. They prey on service members and it’s truly heartbreaking. More

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Anthony and Mike ..are the main reason I have continue to return, for all needed maintenance on my Commander (2008)... I have nothing more to say... return, for all needed maintenance on my Commander (2008)... I have nothing more to say... More

by KBRIDGES3 Verified Customer Verified Customer

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Best customer service experience! Quick to answer any questions I had about my vehicle I was interested in buying and trading! Very thorough on what I was to expect during the entire process! questions I had about my vehicle I was interested in buying and trading! Very thorough on what I was to expect during the entire process! More

by Christina Verified Customer Verified Customer

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Everything is great!!! From start to finish everyone was supper helpful, and genuinely appreciated that we bring our business to them. Definitely would recommend them to everyone looking for a new ride!! supper helpful, and genuinely appreciated that we bring our business to them. Definitely would recommend them to everyone looking for a new ride!! More

by dittywillis Verified Customer Verified Customer

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