Anthony Santiago | Page 25

Good Experience Always a good experience. I trust them to do quality work on my Jeep! They are friendly and provide excellent customer service and get me in and out q Always a good experience. I trust them to do quality work on my Jeep! They are friendly and provide excellent customer service and get me in and out quick. More

by matthew.w.sims Verified Customer Verified Customer

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I really appreciate Mike and Anthony worked really hard to work with my budget. They provided me with an outstanding buying experience. I recommend anyone who is interested in purchasing a car new or used to work with my budget. They provided me with an outstanding buying experience. I recommend anyone who is interested in purchasing a car new or used to go see Mike because he'll get you right. More

by jalenmedley Verified Customer Verified Customer

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My son took his car (That’s In My Name) to be serviced at Lawton Chrysler Jeep Dodge Ram. The Service department called and told my son on two different occasions the condition of the vehicle and made sugge Lawton Chrysler Jeep Dodge Ram. The Service department called and told my son on two different occasions the condition of the vehicle and made suggestions on repairs. My son gave them permission to fix the oil leak and coolant cord leak. The service dept also included repairs like brakes, transmission flush and etc to the tune of $2k. Long story short, the dealership made some of the repairs on our car to say afterwards that the motor was gone and the head gaskets were blown. I have always told my son to take the car to the dealership whom we could trust instead of small repair shops. I feel during this epic time in history, Covid-19 my son was taking advantage of at this dealership. He was Charged to fix things on a motor that was no longer operable. This dealership treated my son poorly. I don’t want to believe it had anything to do with race but the servicemen were all white and he’s a young black man or his age but we feel like he was definitely taken advantage of at Lawton Chrysler Jeep Dodge and Ram. I called to speak to the GM Anthony Santiago and/or the service manager Shaun Hamilton neither of which returned my phone calls. A guy by the name is Tony White called and tried to resolve the issue stating that my son’s conversations were hearsay and he (Tony) was present on every call made to my son about the repairs. Tell me when is there every a time when the service agent has witnesses on calls made for suggestions on repairs. (I will wait)! Journey the receptionist screened calls and continued to take messages for the GM Anthony Santiago whom never returned my calls. I never spoke with Shaun Hamilton. Our experiences here were very poor and I would never advise anyone to do business here. Fast forward, we go to pick up the car, No one comes out to assist us. Mike the lead Mechanic is in the shop, my son had previously spoke with Mike about the needed repairs to the car. Mike tells us to come back in the morning to get the car so others could assist. I live in a different state so I wanted to get this car to another shop asap. Two black salesmen were nice enough to come out, get dirty and help push that heavy Dodge Challenger on the trailer and Mike then assisted along with a car Detailer the same day. Trying to get some resolve, I emailed different people and made a complaint to the Dodge Corp which stated they only take the reports but the dealerships are individually owed and operated. The young man who took the report (I won’t name) appeared to be surprised by our turn of events. Please be careful if you decide to deal with this dealership and know “their service department is either incompetent and/or shady” you do the math! More

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Very nice and answered all my concerns. Made sure I was happy with everything I was getting and didn’t xxxxxxxx me around. Very happy happy with everything I was getting and didn’t xxxxxxxx me around. Very happy More

by ALEXISHORNE Verified Customer Verified Customer

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Markieth was amazing and very professional. Would come back just because I felt like everyone listened and cared. Was patient and persistent with the tint I asked about. Great follow up. back just because I felt like everyone listened and cared. Was patient and persistent with the tint I asked about. Great follow up. More

by bigjohn9414 Verified Customer Verified Customer

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Extremely satisfied. Helped me find the right vehicle for me with room for my little one. And they even gave me a private area to keep my son away from the population. Everyone there was great! me with room for my little one. And they even gave me a private area to keep my son away from the population. Everyone there was great! More

by monique.chavez69 Verified Customer Verified Customer

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Great experience again. Mirelle Quinton was the best salesman he was professional and very personable and just nice to work with go see him if your looking to purchase a vehicle. salesman he was professional and very personable and just nice to work with go see him if your looking to purchase a vehicle. More

by Richard Manriquez Verified Customer Verified Customer

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My Brand new vehicle came defective from the factory. I bought the car in july 3, 2019 and july 19, 2019 the vehicle start giving me problems until this date april 1 2020 my vehicle still in the service de bought the car in july 3, 2019 and july 19, 2019 the vehicle start giving me problems until this date april 1 2020 my vehicle still in the service departament, they dont know what is wrong. I try to trade-in the vehicle for something else and they told we can only offer you 18,000 and i pay for the vehicle 31,000. One day the finance person call me and told me to come in because the sales manager want to talk to me, i went yo the office i wait Like 3 hours and somebody came out and told me he cant see you today. I cant work with People Like this next time i go somewhere else. Dont recommend it. More

by yatziel13 Verified Customer Verified Customer

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Super helpful! Experienced staff! Great inventory! They work with you to help you find the best vehicle to fit your budget as well as your needs. work with you to help you find the best vehicle to fit your budget as well as your needs. More

by HERNANDEZFAITH0 Verified Customer Verified Customer

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I ordered a remote start and had them install it. The service was EXCELLENT and professional. They did an awesome job with the install and completed the work in 2 hours which is what they quoted. Honest, service was EXCELLENT and professional. They did an awesome job with the install and completed the work in 2 hours which is what they quoted. Honest, friendly, and great customer satisfaction is what this place strives for. More

by ontarget73526 Verified Customer Verified Customer

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