"I always am happy with my service at Southwest Kia of..."
I always am happy with my service at Southwest Kia of Mesquite. I appreciate that they get my car in and out.
"Thank you you’ve made this experience very good and my..."
Thank you you’ve made this experience very good and my car was cleaned and now it looks brand new. The time that it took was average did not have to wait in my car.
"Terrible experience here. I must have called 20 times and..."
Terrible experience here. I must have called 20 times and left over 5 voice mails in the span of the 15 days my car was here and never heard back until the day my car was ready. Communication is not the strong suit here. Customer service is completely missing.
"I had some very negative visits and a car purchase that..."
I had some very negative visits and a car purchase that should not have been approved. I finally got my tire issue fixed when I went in and spoke with Heather Stallings she made things much better. She got me a free tire.
"I am concerned about the business practices happening at..."
I am concerned about the business practices happening at this location. A vehicle I planned to purchase through the internet service was listed with a selling price of $52,985 with incentives of -$1500 & -$400 that we planned to utilize. I have experienced nothing but confusion and misleading information following my inquiry. The internet rep was very quick to send me the credit application, which I filled out within a couple of hours of receiving on Saturday morning and then I did not hear back until Monday. This rep then mixed up the car we wanted on Monday, telling us a white Stinger was pre-sold and was no longer available although we were looking into purchasing the ceramic silver one. Now the vehicle cannot be located, which is a whole other poor practice issue. But the biggest issue I am dealing with is the hidden "market adjustment" that is not listed on the website, was not disclosed when I inquired about the vehicle, nor after I submitted my credit application. Now the rep is saying there will be an additional SIX THOUSAND dollars added to the price of this vehicle AFTER my credit has been run and that the selling price listed would not be honored, but unfortunately we refuse to do bait-and-switch business with Southwest Kia of Mesquite and will be planning to purchase elsewhere. I know I am just one customer, but I wanted to share this information so that maybe a change can be made in hopes of a future purchaser not having to face these same misleading listings.
"I loved working with Estefania - she did great to make..."
I loved working with Estefania - she did great to make sure I got what I was looking for.
"Employees are very knowledgeable, friendly and honest..."
Employees are very knowledgeable, friendly and honest with great customer service. Will go that extra mile to get you into the vehicle you want.
"Mr. Peoples & the team @ SW Dealership was very friendly..."
Mr. Peoples & the team @ SW Dealership was very friendly & professional. Even the mechanic that was doing the preparation on my new vehicle was very polite & truly friendly. I appreciated them all.
"My experience at Southwest Kia was great. Was greeted at..."
My experience at Southwest Kia was great. Was greeted at the door and not in the parking lot. My salesman Jerry was patient and worked to get the best deal and explained the features. Went from a car to a suv.
"I had the best experience here when picking out the..."
I had the best experience here when picking out the perfect vehicle for me. Kelvin is awesome and was super fun to test drive with. He helped me figure out which model would be the best fit for me based off my preferences and budget. Everyone here is so helpful and welcoming!