Antonio Hinnant Jr | Page 3

Nissan of Rocky Mount responded

Dear Frederick, Thank you for taking the time to leave this feedback, and we sincerely appreciate your loyalty in purchasing two vehicles from us over the years. We completely understand your frustration—finding oil on your door is absolutely unacceptable, especially for a second time. I am glad our Service Manager, Eric, was able to connect with you and address the situation while you were still at the dealership. Please know that we took your experience to heart immediately. We have already held a meeting with our entire service team to reinforce our strict cleanliness standards and ensure we are being completely vigilant in respecting our clients' vehicles. We know we missed the mark here and completely understand your disappointment, but we truly value your relationship with our dealership. Should you ever decide to give us another opportunity, we would love the chance to earn back your trust and provide you with the flawless service you deserve. Best regards, Josh Kinneer Service Director Nissan of Rocky Mount

Nissan of Rocky Mount responded

Thank you for taking the time to leave this review! We’re so glad you enjoyed the video showing exactly what we were servicing, it’s a great way to stay informed. Our certified Nissan technicians strive to be courteous and professional, and we’re thrilled we could complete everything in just an hour and a half. We truly appreciate you choosing us and look forward to your next visit! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Joseph Thank you for taking the time to leave this review! We’re glad to hear you experienced quality work, a friendly environment, and professional service while staying informed about everything we do. If there’s anything we can do to turn this four-star review into a five-star one, please let us know! Our customers are always our #1 priority, so we want to make sure you are nothing but satisfied. We truly appreciate you choosing us for your vehicle maintenance needs and look forward to serving you again! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Wow! Thank you so much for sticking with us for over 10 years! We are beyond grateful for your loyalty! We are glad to hear that our team has consistently delivered excellent customer service and top-notch care for your vehicle. It really does make us smile knowing you don’t have to drive far to get the service you deserve. We’ll be sure to give Eric and Antonio a huge shoutout, they’ll be thrilled to hear your kind words! Your support keeps our service department motivated, and we can’t wait to keep taking care of you and your car for many more years to come. See you again soon! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Michael, Thank you for your wonderful review! We’re thrilled that both our parts and service departments provided fantastic care. We’ll be sure to let Lauren and Antonio know about your kind words, it will definitely keep them motivated! Providing excellent auto repair in Rocky Mount is always our goal, and we truly appreciate you choosing to stop by. See you again soon! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Crystal! Thank you so much for taking the time out of your busy day to leave this great review! We’re truly grateful for your kind words about the love and kindness shown by our team. Creating a welcoming environment at our dealership is always our goal, thank you for recognizing our hard work. Make sure to recommend us to your friends and family, we’d love to take great care of them too! Thank you for stopping by, and we look forward to seeing you again in the future! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Jen! Thank you for this amazing review! We’re so glad our team was friendly, helpful, and knowledgeable, and that we got you taken care of in a timely manner. Providing efficient and reliable vehicle maintenance is always our goal! We truly appreciate your support and look forward to seeing you again! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Carman! Thank you for this FIVE-STAR review! We’re so glad to hear you enjoyed your visit and that our team made you feel welcomed and understood. Providing efficient, high-quality care is always our goal, and we’re happy we could deliver excellent auto repair in a timely manner. We look forward to helping you again in the future! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Sheri WOW! Thank you for your loyalty over the past 21 years! That truly means so much to us, and we are so grateful to have you as our customer! We’re honored to have earned your trust through both your purchases and ongoing care with our team. Providing dependable vehicle maintenance with professional experience is always our goal. We look forward to continuing to serve you for many more years to come! Thank you again! Kelvin Bratcher Owner & Executive Manager NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Ramona! Thank you for taking the time out of your busy day to leave this great review! We’re so glad to hear our team kept you informed and took the time to explain everything clearly. Providing helpful, transparent service through our service department is always our priority, thanks again for choosing NISSAN of Rock Mount! Josh Kinneer Service Director NISSAN of Rocky Mount