Antonio Holmes
Antonio Holmes at Norm Reeves Toyota Dallas

Antonio Holmes | Page 2

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.6
136 Reviews
4.6

136 Reviews

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136 Reviews of Antonio Holmes

January 21, 2026

Dealership Rating
Employee Rating

I was told that my oil change would take about an hour. I was there for four hours! I have never waited 4 hours for an oil change. More

by dpi
Recommend Dealer
No

Other Employees Tagged: Antonio Holmes

Jan 21, 2026

Norm Reeves Toyota Dallas responded

Thank you for bringing this to our attention. Our goal is to ensure that every visitor to the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Jan 21, 2026

Norm Reeves Toyota Dallas responded

Thank you for bringing this to our attention. Our goal is to ensure that every visitor to the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 20, 2026

Dealership Rating
Employee Rating

Usually, I have a good experience when going to the service department at Norm Reeves Toyota, however, this visit was unexpectedly long. I had a 9:00 AM appointment, and when I checked at 12:30, they h More

by MomOf5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2026

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We apologize for the time it took for your scheduled appointment. We do truly appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 17, 2026

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Employee Rating

The best experience I have ever had! He took care of my car and was so very nice! I was very happy! More

by Rangers74
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

Jan 17, 2026

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 16, 2026

Dealership Rating
Employee Rating

Brian and Antonio in the service department are AMAZING! They truly went above and beyond to make sure I was taken care of and completely satisfied. Because of these two, I will be a Norm Reeves customer fo More

by khaddock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian

Jan 16, 2026

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 13, 2026

Dealership Rating
Employee Rating

The technician didn't reset my maintenance light indicator. Thank God Shelly was still there. The reason I came was for a oil change. I figured that this was the reason my maintenance indicator was More

by Bestteacher_03
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

Jan 13, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with us. We are sorry to hear our team missed a detail during your appointment, but we are happy to hear that Shelly stepped up to help you out. Please contact us if you’d like to discuss further - we’re here to help. -Norm Reeves Toyota Dallas LaTris Price - Customer Relations Manager - latris.price@normreeves.com

January 08, 2026

Dealership Rating
Employee Rating

Took the car in for regular servicing and a recall notice. I stayed to wait for it. Nice waiting room. Quick and easy checkout when the car was ready about 3 hours later (software update probably t More

by nhc0100_morrow
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience! We’re glad you found the waiting area comfortable and the checkout process smooth. We appreciate your patience during the software update and look forward to serving you again in the future! - The Norm Reeves Toyota Dallas Team

January 07, 2026

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Employee Rating

They try to make your time there worth it, even if something isn't initially panning out as expected. More

by reesemdodson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harveen Toor

Jan 07, 2026

Norm Reeves Toyota Dallas responded

Hi Reesem! Thank you for your feedback! We are happy to hear our team was helpful. We look forward to seeing you again at Norm Reeves Toyota Dallas!

January 05, 2026

Dealership Rating
Employee Rating

It was timely and Antonio was informative and professional!! I knew about how long my service would take and Antonio asked if I had any questions or concerns. More

by bdbell63
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

Jan 06, 2026

Norm Reeves Toyota Dallas responded

Hi Bell! We’re glad that Antonio kept you informed and comfortable throughout your visit! Thank you for choosing Norm Reeves Toyota Dallas. See you next time!

December 29, 2025

Dealership Rating
Employee Rating

5 hours for basic services. Happens every time when they set a 90 minute expectation. More

by Shane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 29, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. We sincerely apologize for the extended wait time and the inconvenience caused by not meeting the expected timeframe. Your time is valuable, and we understand how frustrating this can be. We’re reviewing our processes to improve efficiency and ensure a better experience moving forward. Please feel free to reach out to us directly if there’s anything we can do to make this right. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 29, 2025

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Employee Rating

Purchased my vehicle from cowboy Toyota which is now Norm Reeves Toyota. Last few times I've been unhappy with the service. Will not go into details of my past experiences but can just say that I will no lon More

by ZROBURN_68_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 29, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. We’re truly sorry to hear about your recent experiences and that we’ve fallen short of your expectations. Your trust means a lot to us, and we regret that we didn’t provide the level of service you deserve. If you’re open to it, we’d appreciate the opportunity to learn more and make things right. Please feel free to reach out to us directly. Thank you for giving us the chance to improve. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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