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Anyela Martinez
Anyela Martinez at Maus Nissan
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Anyela Martinez | Page 4

Service Advisor

Maus Nissan

3939 US Highway 19
New Port Richey, FL 34652

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4.7
80 Reviews

Dealership Experience

7 yrs, 4 mos

Industry Experience

7 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.7

80 Reviews

Write a Review

80 Reviews of Anyela Martinez

April 18, 2024

Dealership Rating
Employee Rating

Sorry there’s a 15 word minimum minute really know what you want to hear More

by Karine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Johnson, John Thorne, Eddie Aguayo, Mary Boulahanis, Keegan Boylan, Michael Hassett, Sal Iacono , Nedy Melo

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Apr 29, 2024

Maus Nissan responded

Thanks taking the time to leave us a review, Karine! We don't need any specific words - just knowing that you are happy is more than enough! We do look forward to serving you for years to come - so please let us know if there is ever anything we can do for you! Thanks for your support, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

April 18, 2024

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Employee Rating

All staff here goes above and beyond, they are hones about everything I would recommend More

by doahben27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Johnson, John Thorne, Eddie Aguayo, Mary Boulahanis, Keegan Boylan, Michael Hassett, Sal Iacono , Nedy Melo

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Apr 29, 2024

Maus Nissan responded

Thank you very much, here at Maus Nissan we value you as a customer and appreciate your feedback. If there is anything we can help you with please do not hesitate to contact us at (727) 999- MAUS (6287). Thank you again for your support. Sincerely, Maus Nissan

April 18, 2024

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Employee Rating

I always get good and friendly customer service. Every time I come in for service I get a visit from my sales person Nick! I would 100% recommend anyone interested in a vehicle to go to Maus. More

by MISTYCAROSELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 29, 2024

Maus Nissan responded

Thank you Misty, for trusting us with all of your vehicle needs! From sales to the service department, we strive to treat our guests like family! Thank you for recognizing Nick, and for your recommendation! We look forward to serving you for years to come - so let us know if there is ever anything you need. Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

April 18, 2024

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Employee Rating

I Been take care on everything my truck needs Angela it’s always there the best and happy actitudes to help More

by Hilariomoraleslara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 29, 2024

Maus Nissan responded

Angela is one of our best ,and her customers are too! Thanks for trusting us with your business, Hilariomoraleslara! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

April 18, 2024

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Employee Rating

My experience is very good I like Angela she is very professional and friendly Very helpful with everything I’m very grateful to her and Mays Nissan Thank you More

by JG.ACZOL.STER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Boulahanis

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Apr 29, 2024

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, JG! We appreciate your trust, and we thank you for taking the time to leave us a review. Angela does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

April 18, 2024

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Employee Rating

I love my car but I brought it in end of 2023. Keep in mind this was before I even made my first payment on the car. I had issues with the battery. When I came to pick my car up I was very aggress More

by BETH1412001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jaryd Gerhart, Cristian Sanchez, Mary Boulahanis

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May 02, 2024

Maus Nissan responded

Beth1412001, we appreciate the opportunity to earn your business, and we thank you for taking the time to leave us this review. While 4 out of 5 stars seems pretty good, we were disappointed to read your review, and realize that you didn't truly have an exceptional experience with us, in the past. We apologize, and want to make it right. Unfortunately, we do not have enough contact information here to call you, so please reach out to me directly, and I will look into what happened, and how we can best serve you going forward. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

March 31, 2024

Dealership Rating
Employee Rating

Axel was changed under warranty, and three years later it needs to be changed again. The "lifetime oil changes" were changed by the service department to three times a year. More

by bach_and_son3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 04, 2024

Maus Nissan responded

Mr. Bachand, we can see that you are frustrated, and for that, we apologize. We are confused; however, because we have no note in our system that we ever recommended you needing another axel. From reviewing your service history, we do see where we replaced your first axel under warranty, at 32k miles, back in October of 2020. Then, the last time we recorded you visiting us here, was back in August of 2023. In the time between the axel and your last oil change, you had driven an additional 50k miles, but other than the oil chance, there is nothing here about needing another axel. Service has not changed anything regarding the MausCare policy. We will reach out to you as soon as possible, in order to clear this up. Please let us know if you have any other questions, and we will be happy to help. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

October 09, 2021

Dealership Rating
Employee Rating

Anyela is ALWAYS my go to person for both of my cars bought here! Hands down best customer service. More

by heartbear
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Helpful
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Oct 12, 2021

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, HeartBear! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Anyela does a phenomenal job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

August 12, 2021

Dealership Rating
Employee Rating

They have best customer service ever...they were friendly,respond my issues promptly,st the same time they know their product and services and the most. They listen to me. More

by aduanastrad0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armando Marrero

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Aug 13, 2021

Maus Nissan responded

Thank you for visiting us at Maus Nissan, Aduanastrad0! We appreciate your continued trust, and we thank you for your kind words. We are overjoyed that you are so happy here, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

August 04, 2021

Dealership Rating
Employee Rating

There is no other dealership I will deal with buying my car was easy and I come there to get it serviced there is always stress connected to dealing with your car but between the music that soothes and the More

by Created by grace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrea Beckman, Tiffany Norori, Carrie Poulsen

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Aug 05, 2021

Maus Nissan responded

Thank you for visiting our us at Maus Nissan, 'Created by grace!' We appreciate your continued trust, and we thank you for your kind words and the 5-Stars! We are overjoyed that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

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