Aquila Ukama | Page 2

Lou Sobh Honda responded

Hi Mike, Thank you for your continued loyalty and for sharing such a thoughtful review! We’re honored that this was your fourth Honda purchase with Lou Sobh Honda and your second time working with James Nassar. That truly means a lot to us. James takes great pride in representing both Lou Sobh Honda and the Honda brand well, and we’re thrilled to hear he delivered another great experience. We look forward to welcoming you back when it’s time for your next Honda!

Lou Sobh Honda responded

Thank you for your kind review! We're glad to hear you feel our team treats you honestly and fairly. We truly appreciate your support and are proud of the leadership and team we have here. Thank you for choosing Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for your feedback. We truly appreciate you taking the time to share your experience. We understand how important it is for our team to clearly explain the services we offer and to ensure customers fully understand their options, especially if unexpected issues arise. Providing transparent information and supportive guidance is something we continuously work to improve. Your comments will be shared with our service team to help us enhance communication and better support our customers moving forward. If there’s anything specific you’d like to discuss further, we would welcome the opportunity to speak with you directly. Thank you again for your honest feedback.

Lou Sobh Honda responded

Thank you for your great review! We're glad to hear your visit was quick and that you were happy with your oil change. It's great to know you value having your vehicle serviced at a place that keeps a detailed service record. We appreciate you choosing Lou Sobh Honda and look forward to seeing you again!

Lou Sobh Honda responded

Thank you for the amazing review! We truly appreciate your kind words about our team and customer service. It means a lot to us—thank you for choosing Lou Sobh Honda!

Lou Sobh Honda responded

Good Morning Sir, Thank You for taking the time to let us know. Your feedback is important, and we take it seriously. Please feel free to reach out directly so we can make this right and ensure your vehicle receives the complete service it should have the first time. I will personally check your car and redo service if necessary along with refund please reach out to me directly Sincerely, David Wikle Service/parts Director 678-679-7278 dwikle@lousobhhonda.com Thank You

Lou Sobh Honda responded

We’re thrilled Aquila could make your visit smooth and helpful! Getting the job done efficiently is always our goal, and it’s great to hear we hit the mark. Thanks for taking the time to share your experience!

Lou Sobh Honda responded

Thank you for sharing your experience! We’re thrilled to hear Kim got everything set up and helped you learn all the new features. Enjoy your upgraded ride, and we’re always here if you need anything else!

Lou Sobh Honda responded

Thank you for sharing your feedback with us. We’re very sorry to hear that your recall visit took longer than expected. We understand how frustrating it can be when an appointment runs past the quoted time, and we apologize for the inconvenience this caused. Recall repairs can vary depending on parts, verification steps, and technician availability, but we should have communicated those expectations more clearly from the start. Your time matters, and we appreciate you bringing this to our attention so we can improve. If you’d be open to discussing your experience further, please reach out to our General Manager, Reza Moshiri, at 770‑813‑1995. We would appreciate the opportunity to make this right.

Lou Sobh Honda responded

Thanks for sharing your experience! We’re thrilled to hear your service was completed on time, and we appreciate you pointing out the missed car wash. Your feedback helps us keep raising the bar, and we can’t wait to make your next visit even better.