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Aquila Ukama
Aquila Ukama at Lou Sobh Honda

Aquila Ukama | Page 2

Service Advisor

Lou Sobh Honda

1105 Buford Rd
Cumming, GA 30041

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4.6
80 Reviews

Specialties & Trainings

CERTIFIED SCRUM MASTER AND PROJECT MANAGER

4.6

80 Reviews

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80 Reviews of Aquila Ukama

April 27, 2026

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Employee Rating

Fantastic service! One of the easiest car buying experiences ever. The staff was knowledgeable, helpful, and great to work with. More

by A_wargo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Reza Moshiri, Luis Abreu

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Apr 29, 2026

Lou Sobh Honda responded

Thank you for your kind words! We’re thrilled to hear this was one of your easiest car-buying experiences. We appreciate your business and hope you enjoy your new vehicle!

April 22, 2026

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Employee Rating

I've been a Honda automobile since 1998. I've owned 1 Passport, 2 CRV's and 1 Pilot. Lou Sobh Honda has THE BEST SERVICE DEPARTMENT that I've ever experienced. Tom Reid Lawrenceville, GA More

by Tom.Reid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Reza Moshiri, David Wikle, Ted Mierz, Heather Cullen, John Goode, Ryan Esloon, Adam Gurreri, Stephanie Love, Daniel Deadwyler

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Apr 22, 2026

Lou Sobh Honda responded

Wow, Tom! A Honda owner since '98—that is amazing loyalty. We truly appreciate you choosing Lou Sobh Honda for your Passport, CR-Vs, and your Pilot over the years. Our service team works hard to provide the best experience possible, so hearing your kind words really makes our day. Thanks for being part of our family!

April 21, 2026

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Employee Rating

The dealership tried to sell me a transmission flush when the code hadn't shown yet and I could have waited until 60k. They also tried to sell me a coolant flush when the code hadn't shown yet and I could ha More

by Jasonwa2018
Recommend Dealer
No

Other Employees Tagged: Aquila Ukama

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Apr 22, 2026

Lou Sobh Honda responded

Dear Jason, thank you for sharing your feedback. We aim to provide clear recommendations based on both manufacturer guidelines and the current condition of your vehicle. We apologize if our suggestions felt like unnecessary upselling, as that is never our intent. We would appreciate the chance to review your service records with you and explain the specific indicators our technicians observed. Please reach out to our Service Manager, Heather Cullen, at 678-679-7286 so we can discuss this further.

April 09, 2026

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Employee Rating

Very easy. Expectations explained well Aquila was very attentive and knew what I needed and expected More

by Mchan1990
Recommend Dealer
Yes

Other Employees Tagged: Aquila Ukama

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Apr 16, 2026

Lou Sobh Honda responded

Thank you for your kind words! We’re glad to hear Aquila made the process easy and clearly set expectations while providing attentive service. We appreciate you choosing Lou Sobh Honda!

March 27, 2026

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Employee Rating

Their pricing is deceptive. They offer coupons but when you try to use them for multiple different services - they won’t let you. You would have to schedule multiple visits to u More

by shari.mulligan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 27, 2026

Lou Sobh Honda responded

Dear Shari, Thank you for being a loyal customer of Lou Sobh Honda. We sincerely appreciate your repeat business and regret that your recent experience with our service coupons left you feeling frustrated. Our goal is to provide transparent pricing and value to our guests. We apologize for any confusion regarding the application of multiple discounts during a single visit. We understand how important it is for our loyal customers to feel rewarded, and we would like the opportunity to review your recent service visit and see how we can make this right. Please contact our Service Manager at 678-679-7286 or email us at hcullen@lousobhhonda.com at your earliest convenience. We value your feedback and look forward to regaining your confidence. Best regards, The Team at Lou Sobh Honda

Mar 30, 2026

Lou Sobh Honda responded

Dear Shari, Thank you for your continued feedback. We would like to clarify the details of your visit and our overall pricing structure to ensure full transparency. Regarding your recent experience, we actually honored a discount for you that was specifically not intended for tires or oil changes. We chose to apply this as a gesture of goodwill because we value your loyalty, even though the intended use is clearly listed on each coupon. To help us provide the most accurate pricing upfront, we have signs posted throughout the dealership requesting that coupons be presented at "write-up" so our advisors can walk through the total costs with you before service begins. Additionally, we regularly verify our pricing against local shops to ensure we remain the most competitive option in the area for tires, oil changes, and our standard menu items. We are confident that our rates offer superior value, especially when combined with our factory-trained technicians and genuine Honda parts. We apologize if there was any misunderstanding regarding the coupon terms, and our Service Manager remains available at 678-679-7286 should you wish to discuss this further. Best regards, The Team at Lou Sobh Honda

Mar 30, 2026

shari.mulligan responded

Your response does not address the core of the attitude of your customers. I would think that you would prefer your customers to come and use your service department for multiple services and in return you would reward them with the opportunity to use all available coupons. It just drives your customers to go somewhere else where the services are offered at a more reasonable price. You are not rewarding your repeat customers and/or those customers who purchased their vehicles through your dealership. We will have to respectively disagree on your practices.

Mar 30, 2026

shari.mulligan responded

The only reason that you honored the $75 coupon was because it was added to my account in error – you told me that yourself. Your prices are not cheaper, the average oil change in the area is $50 and the tires at Costco and BJ’s are less expensive as well. Mavis charges $90 for an alignment. All of those prices are less expensive than your fees, even after applying the minimal value of the coupons. The amounts of the coupons were minimal to the ill will it created. What is done is done, I am sharing with you the perception from a loyal customer because you sent me a survey to complete asking for my feelings on the experience, which I assume meant you wanted my opinion. I will move forward with that perception.

March 24, 2026

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Employee Rating

The dealership service department is staffed with professionals who provide great customer care. Very satisfied with the work done by the technician that serviced my car More

by CLETUSAGWUNOBI
Recommend Dealer
Yes

Other Employees Tagged: Aquila Ukama

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Mar 30, 2026

Lou Sobh Honda responded

Thank you for the great review! We’re so glad to hear you had a positive experience with our service department and that our team provided great customer care. We truly appreciate your kind words and thank you for choosing Lou Sobh Honda!

March 16, 2026

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Employee Rating

Very professional very fast and getting customers what they need and their follow up after you purchase is excellent also More

by jadrieeirdaj
Recommend Dealer
Yes

Other Employees Tagged: Aquila Ukama

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Mar 17, 2026

Lou Sobh Honda responded

Thank you for the great review! We’re glad to hear you had a fast and professional experience and that our team took great care of you even after your purchase. We appreciate you choosing Lou Sobh Honda!

March 09, 2026

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Employee Rating

Easy and smooth process Easy and smooth process. Aquila was very helpful, excellent in communication and friendly. Quick check out. More

by mariayala2
Recommend Dealer
Yes

Other Employees Tagged: Aquila Ukama

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Mar 10, 2026

Lou Sobh Honda responded

Thank you for your kind review! We're glad to hear your experience was easy and smooth from start to finish. It's great to know Aquila provided helpful, friendly service and excellent communication. We appreciate you choosing Lou Sobh Honda and look forward to seeing you again!

March 05, 2026

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Employee Rating

I am very pleased the service just was unable to find out if it was ready for pick up. More

by irep4you
Recommend Dealer
Yes

Other Employees Tagged: Aquila Ukama

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Mar 10, 2026

Lou Sobh Honda responded

Thank you for your feedback! We're glad to hear you were pleased with the service. We apologize for the difficulty in getting an update on your vehicle’s pickup status, and we appreciate you bringing this to our attention. Thank you for choosing Lou Sobh Honda, and we look forward to assisting you again in the future!

March 01, 2026

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Employee Rating

James Nassar is a great representative of Lou Sabh, and Honda. This was my fourth opportunity to purchase a Honda from Lou Sabh, and my second opportunity to work with James. When we need another Honda, we More

by Mike Gutierrez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Nasser , Seaon Goodridge five stars

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Mar 03, 2026

Lou Sobh Honda responded

Hi Mike, Thank you for your continued loyalty and for sharing such a thoughtful review! We’re honored that this was your fourth Honda purchase with Lou Sobh Honda and your second time working with James Nassar. That truly means a lot to us. James takes great pride in representing both Lou Sobh Honda and the Honda brand well, and we’re thrilled to hear he delivered another great experience. We look forward to welcoming you back when it’s time for your next Honda!

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