Aquila Ukama

Lou Sobh Honda responded

Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations. After reviewing your visit, we found there was some confusion regarding the Costco Auto Program discount and the coupons that were requested after services had already been completed. Our policy asks that any applicable coupons be presented prior to service so that pricing can be reviewed and applied correctly. Additionally, the coupon requested was not eligible for the service package that was purchased. That said, we understand this was frustrating, and as a gesture of goodwill, our team did apply a discount to help accommodate your concerns, even though the full discount requested was not available under the program guidelines. We also take your comments regarding your interaction with our team seriously and apologize if any portion of the experience came across as anything less than respectful and professional. That is never our intention. We appreciate your business and would be happy to assist you in reviewing any Costco Auto Program benefits with Costco representatives if needed to help clarify the program details. Please feel free to contact our management team directly.

Lou Sobh Honda responded

Thank you for your wonderful review! We're so glad you had a great experience and that our team provided friendly service throughout the process. Congratulations on your new Honda, and thank you for your recommendation!

Lou Sobh Honda responded

Thank you for your kind review! We're glad your service advisor kept you informed and provided attentive, friendly service throughout your visit. We appreciate your support and look forward to seeing you again!

Lou Sobh Honda responded

Thank you for your wonderful review! We're so glad our team made your car buying experience easy and enjoyable. Congratulations on your new Honda, and thank you for choosing Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for your kind review! We're happy to hear you received fast, professional, and honest service. It's great to know everything was clearly explained and your vehicle is running perfectly. We appreciate your support and look forward to seeing you again!

Lou Sobh Honda responded

Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. Providing timely updates, a welcoming environment, and excellent customer service are all priorities for our team, and we're disappointed to hear we fell short during your visit. We appreciate you bringing these concerns to our attention. Feedback like yours helps us identify opportunities to improve both communication and the overall customer experience. We would welcome the opportunity to learn more about what occurred and discuss your visit in greater detail. Please reach out to our management team at your convenience so we can better understand your concerns and work toward making things right. Thank you for your business, and we hope to have the opportunity to restore your confidence in our dealership.

Lou Sobh Honda responded

Thank you for the wonderful review! We're thrilled to hear Aquila took such great care of you and made sure all of your questions were answered. We'll be sure to share your kind words with him. We look forward to seeing you again!

Lou Sobh Honda responded

Thank you for the great review! We're happy to hear Aquila kept you informed throughout your visit and made sure you understood everything being done to your vehicle. We appreciate your trust and look forward to seeing you again for your future service needs!

Lou Sobh Honda responded

Thank you for your kind words! We're happy Jose, James, and the rest of our team made sure all of your questions and concerns were addressed. We appreciate your trust in Lou Sobh Honda and look forward to seeing you again!