Aquila Ukama
Aquila Ukama at Lou Sobh Honda

Aquila Ukama

Service Advisor

Lou Sobh Honda

1105 Buford Rd
Cumming, GA 30041

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4.6
80 Reviews

Specialties & Trainings

CERTIFIED SCRUM MASTER AND PROJECT MANAGER

4.6

80 Reviews

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80 Reviews of Aquila Ukama

June 03, 2026

Dealership Rating
Employee Rating

This dealership is phenomenal. This staff is so professional and friendly and always far exceed my expectations.Thank you lou sobh More

by Judyizzie1
Recommend Dealer
Yes

Other Employees Tagged: Aquila Ukama

June 03, 2026

Dealership Rating
Employee Rating

One of the primary reasons I choose to visit Lou Sobh Honda is the exceptional service provided by Jacob and the service team. I have made numerous purchases from their dealership, including referrals, a More

by T_Nytko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 02, 2026

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Great service! Appreciated when running my car thru the wash complimentary, they saw there were bugs stuck to the front of the car that didn't come off and hand det More

by joell.zalatan
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Leake

May 30, 2026

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Friendly, punctual, did exactly what I requested and did not push for additional services. Was told it would take approximately 2 and half hours and in fact it only took about an hour and a half. Overall gr More

by csummersill01
Recommend Dealer
Yes

Other Employees Tagged: Aquila Ukama

May 30, 2026

Dealership Rating
Employee Rating

Aquila was extremely helpful and easy to talk to! Would definitely book another appointment with him. More

by SYDNEYERGLE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Heather Cullen, Ryan Esloon

May 29, 2026

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brought the car in for diagnosis. Diagnosis received promptly. Well documented. I received both a text version and a written version (paper) when I came to the dealership to pick up m More

by DIANNEHOLMQUIST
Recommend Dealer
Yes

Other Employees Tagged: Aquila Ukama

May 30, 2026

Lou Sobh Honda responded

Thank you for your review! We're pleased to hear that Aquila provided a prompt and well-documented diagnosis of your vehicle. Clear communication is important, and we're glad you found both the digital and printed information helpful. Thank you for trusting Lou Sobh Honda with your vehicle's care!

May 28, 2026

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Employee Rating

Aquila Ukama was Amazing. Service was prompt and excellent. He kept me updated on the progress. Felt like I was in and out. More

by sharla.king
Recommend Dealer
Yes

Other Employees Tagged: Aquila Ukama

May 30, 2026

Lou Sobh Honda responded

Thank you for the wonderful review! We're so glad Aquila provided prompt, excellent service and kept you informed throughout your visit. Making the process efficient and stress-free is always our goal. We appreciate your business and thank you for choosing Lou Sobh Honda!

May 27, 2026

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Aquila Ukama is awesome and professional. Your service progress online update is amazing. Thank you for your service More

by anneli4020
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Recommend Dealer
Yes
May 30, 2026

Lou Sobh Honda responded

Thank you for your kind words! We're glad to hear Aquila provided professional service and that you found our online service updates helpful throughout the process. We appreciate your business and thank you for choosing Lou Sobh Honda!

May 14, 2026

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Overall experience was good, but can be improved. The service advisors communication and price explanations should be improved. Also upscaling for the services like engine filter and cabin filters sh More

by Rajendra
Service Price Transparency
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Recommend Dealer
Yes
May 18, 2026

Lou Sobh Honda responded

Thank you for your feedback. We’re glad to hear your overall experience was good, and we appreciate your comments regarding communication and pricing explanations. Feedback like yours helps us continue improving our service experience. Thank you for choosing Lou Sobh Honda!

May 06, 2026

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I brought my 2014 Honda Odyssey in because the vehicle was pulling left. An alignment was performed, but later I was told the rear suspension/shocks were the actual issue affecting the vehicle when loaded More

by RAMA
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Heather Cullen

May 07, 2026

Lou Sobh Honda responded

Thank you for sharing your feedback, Rama. We're glad to hear our staff was polite, but we’d like to clarify the recommendations made during your visit. The initial alignment was performed as preventative maintenance to ensure the best tire wear on your vehicle. However, the excessive weight in the vehicle during your travel caused the rear suspension to sit lower than normal, which impacted the vehicle's handling. Additionally, it is quite common for a 2014 Odyssey with your mileage to require rear strut replacements due to standard wear and tear. We understand your concerns regarding the additional service quotes and would like to discuss this further with you to ensure your vehicle is performing safely. We would be happy to extend special pricing or even perform the follow up alignment at no cost to help you with this inconvenience. Please reach out to our Service Manager at your earliest convenience. You can contact me directly at 678-679-7286. Thank you, Heather Cullen.

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