Aracelis Mendez
Aracelis Mendez at Lexus of Orange County

Aracelis Mendez | Page 2

Service Receptionist

Lexus of Orange County

3496 Route 6
Middletown, NY 10940

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165 Reviews
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165 Reviews

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165 Reviews of Aracelis Mendez

June 21, 2023

Dealership Rating
Employee Rating

Great service all around. Customer service here is second to none. The maintenance video was a plus. More

by six7zero
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Jun 23, 2023

Lexus of Orange County responded

We are so happy to hear that our team is providing quality customer service and that you appreciated the maintenance video. Our people at Lexus of Orange County can't wait for the opportunity to assist you again!

June 16, 2023

Dealership Rating
Employee Rating

Quick appointment availability. Prompt service with video appreciated. However I was not in their system and had been in this office previously. More

by freshnani3
Recommend Dealer
Yes
Jun 20, 2023

Lexus of Orange County responded

We appreciate you taking the time to share your feedback about the quick and prompt experience you had with our team. Come visit again soon!

June 07, 2023

Dealership Rating
Employee Rating

Great to deal with when I bought the car and service dept excellent Time of appointment always accurate. No upselling More

by psimmonsprice
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Melissa Horan

Jun 08, 2023

Lexus of Orange County responded

We appreciate you taking the time to share this kind feedback about your experience. Let us know if we can help with anything in the future!

May 20, 2023

Dealership Rating
Employee Rating

Had an appointment for regular service. Everything went on time they even cleaned the car before I picked it up. More

by RSCHEINMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

May 22, 2023

Lexus of Orange County responded

Thank you for visiting us and leaving a great review about the service you experienced. See you next time!

May 18, 2023

Dealership Rating
Employee Rating

Excellent service ! !Very clean place, friendly to costumers( bagel and coffee) Now you can watch video what is happening to you car!( video is sent by mechanic who is ta More

by MaggiOk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2023

Lexus of Orange County responded

It's wonderful to see you received excellent service while visiting, Maggi! Come visit us again in the future!

April 27, 2023

Dealership Rating
Employee Rating

Bought used car from this dealer, has had to go back in for service twice having driven it less than 400 miles. No loaner cars available when car in shop for over a week. Not getting calls back from salesm More

by Kraz13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Marcial Mendoza , Mike Jaloudi, Wayne P

Apr 28, 2023

Lexus of Orange County responded

Hello, I appreciate you giving me the opportunity to address this with you and help get your vehicle’s issue resolved. If you need anything between now and the next time we speak, please contact me directly. David Lewis General Manager

April 14, 2023

Dealership Rating
Employee Rating

Service staff were very professional, courteous and knowledgeable. They provided a timeline for my service and checked in to provide updates. More

by LADYEEHEYWARD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Apr 17, 2023

Lexus of Orange County responded

It's great to see our team was professional, courteous and knowledgeable during your recent visit. Come back again soon!

April 12, 2023

Dealership Rating
Employee Rating

Spending over $500 for maintenance I should get a car wash. Pretty much every time I get the car serviced the wash unavailable which is a little annoying. More

by Lizardjag
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Apr 14, 2023

Lexus of Orange County responded

Hello, thank you for sharing your feedback. I understand your frustration about the complimentary car wash not being available and I do apologize for this. If you would be willing to contact me directly, I would appreciate the opportunity to address this and earn back your confidence in the service we provide. I look forward to hearing from you. Wayne Pfeiffer 845-450-7051 Service Manager

March 24, 2023

Dealership Rating
Employee Rating

Informative and knowledgeable staff. Quality and honest service. This dealership makes me want to stay with Lexus for life! More

by sayquans
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Mar 27, 2023

Lexus of Orange County responded

Hello, we appreciate your kind feedback about our team and the experience you have while visiting. We look froward to wokring with you again soon!

March 22, 2023

Dealership Rating
Employee Rating

Chris is an asset to your dealership. He is the reason that I bought another Lexus. Looking forward to n amiable relationship with Lexus of Orange county More

by Llindsay95
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Mar 22, 2023

Lexus of Orange County responded

Hi Lindsay, congrats on your new Lexus! We appreciate your kind feedback about Chris and we're looking forward to your next visit!

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