Ariel Muñoz | Page 8

Called looking for a 2013 pilot.spoke with salesperson ,salesmen and sales manager.told them was looking for a 2013 ,they ALL stated they had plenty.drove all the way there paid to park.waited 15 minutes ,salesmen and sales manager.told them was looking for a 2013 ,they ALL stated they had plenty.drove all the way there paid to park.waited 15 minutes for salesmen to spoke up for a 1130 appointment.he wrote down 2013 and stated tney have plenty,salesmanager came over and again said plenty and why cont i want a 2014 told him wanted the 2013 honda lease special . Took me to lt and showed me 2014 and i said again 2013 ,he said have plenty in other lot.went back nside and he wanted me to sign a aggre,en that if i like the deal i would buy. I refused and said show me a 2013 .i He came back with sales manager and said only had a 2013 top of line pilot so it would be cheaper to get into a 2014.the old bait and switch . I got up and walked out then they had the nerve to call me back and said they had plenty 2013 to come back . What a bunch of very unprofessional and inexperience people working there. More

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THANK YOU! Great customer service! Everyone was smiling and pleasantly welcoming. Great prices and Yummy cookies! Thanks for making my first car buying experience a success ;) and pleasantly welcoming. Great prices and Yummy cookies! Thanks for making my first car buying experience a success ;) More

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I came to do drive test and find out price the can offer me, i went to website made appointment confirmed time came on time was waiting to give them my information, i was looking to drive accord ex after me, i went to website made appointment confirmed time came on time was waiting to give them my information, i was looking to drive accord ex after i was told that i can test drive anything i want i was put to ex-l v6 without even telling me,only at the end of the drive test i realized that i am driving V6 the even when i was driving and asking salesperson that how come 4 cylinder car riding with so much power he did not tell me. When test was done we were in a hurry so i asked Ariel to sent me price by email and he assured me that he will send it to me next day. 1. i wasted my time and did not test drive car i wanted 2. now after all week i did not get price from that sales manager (still do not understand how complicated that if he was ready to sent it in 15 minutes) 3. i asked them not to send me any Junk mail to my email and now i am getting it 4. i also got few emails to call them and Share my experience and i really try to use those numbers i tried few timed during work hours (at least 4) and only thing i get voice mail. i liked the car but do you think i will ever go to that place no way there are lots of other places to get it. and they actually showed me they they do not really care anyway. More

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This is my 4th car purchased from this dealership. Even when I moved away from Queens and have other 3 dealerships in LI that are closer to my new home I return to Honda Paragon time and time again. I ha when I moved away from Queens and have other 3 dealerships in LI that are closer to my new home I return to Honda Paragon time and time again. I have purchased from them brand new cars and also certified vehicles. 3 SUVs and 1 sedan. They are fantastic at meeting you where you are and keeping your budget and needs in the forefront. I visited the dealership 3 times before deciding on the specific vehicle. Sean and Ariel were fantastic and worked very hard in finding the right match for my family. Thanks from the heart. More

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Excellent customer service! Everyone was extremely friendly and accomodating!This was the Best experience I have ever had at a dealership. I shopped around before I came here. I will recommend this pl friendly and accomodating!This was the Best experience I have ever had at a dealership. I shopped around before I came here. I will recommend this place to all of my friends! More

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If you looking to buy a car and want to negotiate with this dealer over the phone regarding prices and inventory, please don't waste your time. This dealership has no clue what is in their inventory so this dealer over the phone regarding prices and inventory, please don't waste your time. This dealership has no clue what is in their inventory so if you call and they say it's in stock, they are lying. Due to Hurricane Sandy, I lost my car and was urgent to get into a new one. I already did my research on what model and color car I wanted and Paragon offered a decent deal so I made an appointment to test drive a coffee color Honda CRV EXL with Nav. They said they are bringing it down and will be ready by the time I arrive. I live in Brooklyn so I had to borrow a car from someone. Once I arrived, I waited over 30 minutes to speak to someone and another hour for them to tell me the car I wanted wasn't there, and was on it's way from Brooklyn. (which is a lie). We were there for 3 hours and still the car hasn't arrived so we filled out the paperwork, PAID THE DOWN PAYMENT, got the insurance done and they changed the VIN number 3 times cause they didn't know the correct VIN number. THIS PLACE HAS ABSOLUTELY NO CLUE ON WHAT THEY HAVE IN STOCK. And finally I was told that it will be in tomorrow morning and sales rep said he will make sure it's ready. The next morning, I took a 2 hour train ride there, and guess what? They didn't have the car. If they knew this, why did they make me take a 2 hour train ride? not only they didn't have the car, they forced me into a car that I didn't want. And after waiting another 3+ hours and due to the urgency, and many errands I had to take care of due to the storm, I walked out with a car which already had over 10 miles on it, a dark grey with grey interior. Opposite of what I wanted which was suppose to have a black interior. I kept in communication with the sales rep, but he didn't care, they already got the sale, so I wrote to the General Manager Brett, I sent him an e-mail regarding my situation, and didn't get any response back. This place couldn't even put my old plates on the car, not only my insurance was changed 3 times, now I have my old plates on hand, no insurance on the totaled car from the storm, so now I have to deal with an insurance lapse. Stay away from here and go somewhere else that will at least not force you to come in the next morning and lie saying the car is ready when they know I was suppose to take a long train ride there. I could of went to a Honda dealer walking distance from where I lived and saw the car I wanted, but Paragon really took advantage. So if your a hurricane victim, this place will make your life worst. I wasted 2 days to get a car I didn't want and every day I think about what kind of people will do this to victims of a hurricane, and not even say they are sorry or offering alternatives, or help after writing to everyone. People I dealt with is April, Ariel, Bud, and a finance manager who tried to pull a quick one at the end after all this. Unbelievable. More

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I hated car shopping But when i visited Paragon Honda, I've had a wonderful experience, finding my car. A 2012 Honda Fit. From test drive to pick up of my car, they've been friendly and courteous throug I've had a wonderful experience, finding my car. A 2012 Honda Fit. From test drive to pick up of my car, they've been friendly and courteous throughout. No pressure, just wanted to work with me, within MY boundary. What a great place. I would recommend them anytime. More

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After speaking with Stephanie Jay of the Acura side of the business, she suggested speaking to Shawn Brown and Ariel Munoz of Paragon Honda. Not only did Stephanie take time to listen to my actual needs, the business, she suggested speaking to Shawn Brown and Ariel Munoz of Paragon Honda. Not only did Stephanie take time to listen to my actual needs, but she sent me over to other staff that seriously had their facts about the vehicle. I left with a lease on a CRV and I couldnt be more happier with both the treatment and the work they put in to get me what I believe is the best deal possible given my not so excellent credit score. I left very much pleased. More

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Leased a 2011 Honda C-RV just a few days ago, so this review may be premature (and brief) regarding ongoing customer service, but I will follow up here in due time. However, the sale/leasing of the vehic review may be premature (and brief) regarding ongoing customer service, but I will follow up here in due time. However, the sale/leasing of the vehicle went quite well with Ariel, as did the pickup of the vehicle and technical tutorial two days later with Elsie. Next stop will be Paragon's service facility visit to pick up a late arriving optional item and an extra valet key, and a revisit with Elsie to go over again the vehicle's technical features with my spouse. More

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I have been dealing with Paragon Honda for almost 4 years now and I must say they are the best Honda dealership you can deal with. I called Paragon Honda and spoke to Justin Hili, the sales manager and told now and I must say they are the best Honda dealership you can deal with. I called Paragon Honda and spoke to Justin Hili, the sales manager and told him what my wife was interested in buying. I went with my wife and Justin hooked us up with salesperson Ariel Munoz. I must say that that Ariel is a prime example of what a salesperson should be. He was very informative, professional, courteous and on point. Justin Hili and Ariel Munoz got us a great deal on my wife's new Civic EX. Justin is also a prime example of what a professional sales manager should be. Ariel made sure that the whole deal went smoothly. Ariel also made sure that upon picking up the car all was well. He explained to my wife all the features and accessories. I will definitely be referring my friends and family to Ariel. More

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