Check out Ariella Cancel's reviews on DealerRater

March 04, 2026

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I went in for an oil change tire rotation and a theft update. On a 2020 Kia forte that has 14,000 on the vehicle it is in pristine shape. After the oil change I had to go back to get the next oil change update. On a 2020 Kia forte that has 14,000 on the vehicle it is in pristine shape. After the oil change I had to go back to get the next oil change sticker for window. There was no paper on the floor to protect for shoe dirt. There was dirt on my cloth carpet and you can see the dirt from the sole of the shoe. Also when I came home the dome light did not work on the car when the door was opened and closed. The next day I figured it out before I brought it back to service. Everything is about check and balances the person that dropped my car at the door moved my seat all the way up and I had to move it back. There was nothing to keep my floor clean and I had smudged marks on the inside of the door that somebody worked on the car. The car had only 14,000 miles on the car had to go home and clean my car .( More

by Jack

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Ariella Cancel

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Mar 08, 2026 -

Spitzer Kia Cleveland responded

Jack, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Mar 09, 2026 -

Spitzer Kia Cleveland responded

Jack, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 03, 2026

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I love the dealership. It was really good. I just wish it was a little bit more better timing but I understand the situation so I'm not mad or nothing about it. I appreciat It was really good. I just wish it was a little bit more better timing but I understand the situation so I'm not mad or nothing about it. I appreciate all her hard work. I wish we can do a warranty exchange for the other three tires, but I don't know if that's possible. More

by Whitecory86

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ariella Cancel

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Mar 03, 2026 -

Spitzer Kia Cleveland responded

Thank you, Cory, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 02, 2026

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Spent over two hours for a door locking problem and they looked at the wrong part of the door and I had to reschedule at a different time total waste of my time looked at the wrong part of the door and I had to reschedule at a different time total waste of my time More

by Richard Ballard

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ariella Cancel

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Mar 02, 2026 -

Spitzer Kia Cleveland responded

Thank you for bringing this to our attention, Richard, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 01, 2026

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Ari greeted me as I drove through the door. She knew who I was and had the paper work ready to go. She was pleasant and courteous. She knew who I was and had the paper work ready to go. She was pleasant and courteous. More

by c.maruna

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ariella Cancel

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Mar 01, 2026 -

Spitzer Kia Cleveland responded

We’re thrilled that Ariella welcomed you as soon as you arrived, had your paperwork ready, and ensured a pleasant and courteous visit. We look forward to assisting you again.

February 26, 2026

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CRAP! Burn and churn...no intimacy, just a #...no personal touch...I will be changing dealerships! They suck! Burn and churn...no intimacy, just a #...no personal touch...I will be changing dealerships! They suck! More

by shandy4u6

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Ariella Cancel

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Feb 28, 2026 -

Spitzer Kia Cleveland responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Feb 28, 2026 -

Spitzer Kia Cleveland responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 18, 2026

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Employee Rating

Mechanic can do better Mechanic can do better service and verify things in the vehicle that the client my need.simple like tire pressure verify things in the vehicle that the client my need.simple like tire pressure More

by Mannyny787

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ariella Cancel

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Feb 18, 2026 -

Spitzer Kia Cleveland responded

Thank you for this information. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Kia Cleveland.

February 17, 2026

Dealership Rating

Employee Rating

Mostly good and timely. The issue I had was with ceramic coating being put on over top of the sticker on the gas tank door (the sticker was inexplicably left on) and a diffe The issue I had was with ceramic coating being put on over top of the sticker on the gas tank door (the sticker was inexplicably left on) and a different associate was pretty rude about the messaging that nothing would be done about it. More

by Tjcalkinsiii

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Ariella Cancel

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Feb 21, 2026 -

Spitzer Kia Cleveland responded

Thank you for your review. We're sorry your about the issue with the ceramic coating. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Feb 21, 2026 -

Spitzer Kia Cleveland responded

Thank you for your review. We're sorry your about the issue with the ceramic coating. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 13, 2026

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Employee Rating

I had a very good experience . I got a good deal. The car is great and this is the second car I have leased from them and the second time Caleb was my salesman . He did a great job I got a good deal. The car is great and this is the second car I have leased from them and the second time Caleb was my salesman . He did a great jobs and nice to see a young man having a career . More

by Donrald

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ariella Cancel

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Feb 13, 2026 -

Spitzer Kia Cleveland responded

Thank you for leasing your second Kia Sportage with us and for mentioning how smoothly everything went. It’s great to hear the Sportage is meeting your expectations. Ariella looks forward to assisting you again.

February 09, 2026

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Employee Rating

Service was amazing from start to finish! Service team and mgmt went above and beyond to provide satisfaction and quality work. Much appreciated! Service team and mgmt went above and beyond to provide satisfaction and quality work. Much appreciated! More

by bleu.lotus322

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 09, 2026 -

Spitzer Kia Cleveland responded

We’re delighted our service team and management exceeded expectations while servicing your Kia. Ariella and the team appreciate your kind feedback and look forward to your next visit.

February 03, 2026

Dealership Rating

Employee Rating

Arielle failed to communicate the status/progress of the work on my car. I sat for three hours with no updates, or estimate of time remaining. This is the poorest customer service I have ever experienced at work on my car. I sat for three hours with no updates, or estimate of time remaining. This is the poorest customer service I have ever experienced at Spitzer Kia. The waiting area is cold and uninviting. More

by djkottke

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

No

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Feb 06, 2026 -

Spitzer Kia Cleveland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Feb 06, 2026 -

Spitzer Kia Cleveland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Ariella Cancel

Service Advisor

Spitzer Kia Cleveland

12 Reviews of Ariella Cancel

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