Arif Samad

Our sales person Sam Harvey was very nice And professional. I test drove the cars on Saturday and then came back to buy a car on Monday. The sales managers that write up the offers added a bunc professional. I test drove the cars on Saturday and then came back to buy a car on Monday. The sales managers that write up the offers added a bunch of extra costs that took the price over the original price and also showed the taxes off all the extras not the value of the car. I told them I did not want any of the extras and the sales managers came back with reduced prices on the extras but didn’t take them off the offer. I felt like it was a bait and switch. I also felt like they thought because I was a woman I would be too dumb to notice. It is an unacceptable business practice. Sam Harvey was the only saving grace and I felt embarrassed for him that his mangers do that to him. I am now buying a car at another dealership More

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COMPLETE FRAUDS AND TAKE ADVANTAGE OF PEOPLE!!!My mother COMPLETE FRAUDS AND TAKE ADVANTAGE OF PEOPLE!!! My mother had a car part (cooling fans) need of replacement and they made it seem like they were givi COMPLETE FRAUDS AND TAKE ADVANTAGE OF PEOPLE!!! My mother had a car part (cooling fans) need of replacement and they made it seem like they were giving her a deal. The guy who was helping her, said “hey, since I saved you $100, you should get your tire replaced!” and was quoted around $300. Mind you, my mother is terminally ill, and needs transportation to go to her doctors to get life saving medication. She went there to pick up her car today and they said “YOUR TOTAL IS $1,300” she was dumbfounded. She was under the impression, by the sales team, that she would have to pay around $300 or so. ALSO KEEP IN MIND IT TOOK THEM 6 WEEKS TO GET THAT CAR PART IN! Now she’s devastated, has to find money that she doesn’t have because she was conned believing that she would only have to pay what was quoted to her. DO NOT GO HERE. As someone who once lived in Fairfield, this place is trash and so are the employees. If this is not remedied, I will be filing a complaint to the BBB. More

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Very good experience! Chris Wilder was very knowledgeable and helpful. I needed a car and he made it happen for me with payments I can handle. Very grateful to Chris for li Chris Wilder was very knowledgeable and helpful. I needed a car and he made it happen for me with payments I can handle. Very grateful to Chris for listening to me. Arif Samad was very helpful at working out details,and explaining the paperwork. Thanks so much! More

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This place is crooked!!!! And they lie alot! If you are looking to buy a new car definitely do not go to Jeff Wyler Kia Fairfield!!!!! Although Chris and Jay (salesman) are extremely nice and fun If you are looking to buy a new car definitely do not go to Jeff Wyler Kia Fairfield!!!!! Although Chris and Jay (salesman) are extremely nice and fun to work with, unfortunately, you have to deal with the finance guy Nick and whoever the guy is that you sign all the papers with. And don't even try to deal with the manager there, he is no where in sight and you are told he is not there just to find out was there the whole time. He is extremely unprofessional!!!! I saw him rolling his eyes about us as Nick was entering the office telling him of our problem then he gets on the phone and goes outside where I was standing and talking ABOUT us to his boss and saying we were irrational and blah blah blah. This guys is a joke and extremely unprofessional. Do not tell me everything is one way, then write up the papers another way. They tried switching the signer and co-signer, then lied to us about our payment wouldn't be due for 45 days, when we find out it is due in 30 days (found that out 3 weeks later) Was told the wrong amount of the rebate by 2,500.00 when looking at the car. Then you go back to sign the paperwork and are completely rushed through the whole entire process with no explanation of really what we are signing and no time to read through any of it. Then the next day I was called to say they forgot to have us sign and initial some papers, maybe that wouldn't happen if you weren't rushing us through it. The sales guys are really nice and need to go work for a dealership that is credible. Not lying about the whole entire process and then screwing with your credit on top of everything!!!!!!!!! More

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Great experience ! Came in to test drive a can and we were waited on promptly ! Friendly service and a great price. Highly recommend this dealership for excellent servic Came in to test drive a can and we were waited on promptly ! Friendly service and a great price. Highly recommend this dealership for excellent service ! More

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Putting the Customer first in every way! From the moment we walked in the showroom and met with John Reed we were made to feel comfortable and welcome. We were greeted with an enthusiastic sm From the moment we walked in the showroom and met with John Reed we were made to feel comfortable and welcome. We were greeted with an enthusiastic smile and an offer for something to drink as we sat down with John and began to discuss our vehicle needs. John was courteous, caring and continued to work hard to hear our concerns and help evaluate what would work best for us. Being new to the Cadillac experience, it turned out the vehicle we came into look out was not exactly what would work for us and John showed us the XT5 which we had not considered. But, after driving it and talking to John about this car and its features, we were sold. We are very pleased with this car and pleased with the professional treatment and care we received. John was able to answer every question we had and upon picking up the XT5, he was able to thoroughly show us all of its features and explain clearly how everything worked. I am very impressed with this dealership and the professionalism, courtesy and care they expressed. More

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Great people, great price, great experience! We primarily worked with Harold. He was extremely helpful and friendly, even going out of his way to help us, giving us his cell phone number and enco We primarily worked with Harold. He was extremely helpful and friendly, even going out of his way to help us, giving us his cell phone number and encouraging us to call him at any point with questions or concerns. He was not pushy, manipulative, condescending, or intimidating (like the majority of salesmen from other dealerships that we worked with previously). The price of the car (and all the features) brought us into the dealership, and our experience with Harold and his team served to confirm in our minds that we had made the correct choice in both car and care. More

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Experience was very good. Very fast service, I was able to get the right car for the right price. They did not waste anytime with me and understood exactly what I wanted. Most importantly they didnt try to to get the right car for the right price. They did not waste anytime with me and understood exactly what I wanted. Most importantly they didnt try to sell me something I didnt want. Very pleased with this dealership and have already recommended them to several of my friends. More

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