Brian Mathews

Our Salesman Brian Matthews worked with us very hard to get the car we wanted . Very knowledgeable on all aspects of car business. I recommend him . He kept us informed on what was happening with our car . get the car we wanted . Very knowledgeable on all aspects of car business. I recommend him . He kept us informed on what was happening with our car . Cedric Glover made sure our visit and car buying experience was good and comfortable.. Mr Brown finished the transaction as quickly and efficiently as possible. We’ve had two good car buying experiences at this dealership. More

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I had a pleasant experience with my salesman Brian. I have been in touch with him for about a week and a half after seeing the car on Cars.com. He answered all of my questions pertaining to the vehicle I have been in touch with him for about a week and a half after seeing the car on Cars.com. He answered all of my questions pertaining to the vehicle. The price kept dropping so I decided it was at the right price for me told him I wanted it and secured the loan. Only problem was they did not take down payments. So I flew out the next day and drove the car back home. Over 560 miles so boy did I get familiar with my car. So excited because it was exactly the car that I wanted. It was a pleasure dealing with Brian who was knowledgeable and very pleasant to talk with. I definitely would recommend Wyler if your in the market for a vehicle.. Brice More

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COMPLETE FRAUDS AND TAKE ADVANTAGE OF PEOPLE!!!My mother COMPLETE FRAUDS AND TAKE ADVANTAGE OF PEOPLE!!! My mother had a car part (cooling fans) need of replacement and they made it seem like they were givi COMPLETE FRAUDS AND TAKE ADVANTAGE OF PEOPLE!!! My mother had a car part (cooling fans) need of replacement and they made it seem like they were giving her a deal. The guy who was helping her, said “hey, since I saved you $100, you should get your tire replaced!” and was quoted around $300. Mind you, my mother is terminally ill, and needs transportation to go to her doctors to get life saving medication. She went there to pick up her car today and they said “YOUR TOTAL IS $1,300” she was dumbfounded. She was under the impression, by the sales team, that she would have to pay around $300 or so. ALSO KEEP IN MIND IT TOOK THEM 6 WEEKS TO GET THAT CAR PART IN! Now she’s devastated, has to find money that she doesn’t have because she was conned believing that she would only have to pay what was quoted to her. DO NOT GO HERE. As someone who once lived in Fairfield, this place is trash and so are the employees. If this is not remedied, I will be filing a complaint to the BBB. More

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I purchased my new 2020 Cadillac XT6 this past weekend. Brian, Cedric and Selwyn made the process the best I have ever had and I buy cars every 36 months on average. This is my second Cadillac and I orig Brian, Cedric and Selwyn made the process the best I have ever had and I buy cars every 36 months on average. This is my second Cadillac and I originally was going to purchase a 2020 Explorer Platinum from a different dealer (we had been going back and forth on my trade for days) when Brian "checked back with me" to see if I was in the market. When I told him where I was in the process, what I was interested in from Cadillac, and what I wanted for my trade, he and Cedric went to work. We negotiated the deal over email and phone in approx. 2 hours. Then I went to see the vehicle, fell in love, they honored the deal and I am one happy Cadillac owner and I hate the car buying process. These guys are literally the BEST and they are upfront. Ask for this team when you want a Cadillac in OH. More

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His & Her XT4's!!! On New Year's Eve 12/31/19 I leased a 2020 Cadillac XT4 from Jeff Wyler Cadillac in Fairfield, OH. Previously my husband purchased a 2019 XT4 in Sept On New Year's Eve 12/31/19 I leased a 2020 Cadillac XT4 from Jeff Wyler Cadillac in Fairfield, OH. Previously my husband purchased a 2019 XT4 in September from the same dealership. His salesperson was Brian Matthews. I also had Brian and in addition James Campbell was also assisting me with my lease. The team at Jeff Wyler Cadillac consisted of James Campbell, Brian Matthews, Cedric Glover and Selwyn Brown who were professional, accommodating and persistent. The team located the 2020 XT4 I wanted in New York and James Campbell went up and drove it back. He also went above & beyond service to come to our house and help my husband and myself connect our XT4's to open our garage door, and show me how to connect my android phone to the car to receive my SMS messages. The team was innovative in producing creative financing to enable me to lease the vehicle. Working with the team at Jeff Wyler Cadillac/Fairfield was a positive experience and I would refer anyone who is interested in purchasing a Cadillac to go to Jeff Wyler Cadillac/Fairfield, OH. Now my husband and I are delighted to have his & hers Cadillac XT4's!! More

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Misleading I purchased a vehicle from Nissan Fairfield- our salesman was awesome- Finance was a different story. I financed one vehicle and had three hard inqu I purchased a vehicle from Nissan Fairfield- our salesman was awesome- Finance was a different story. I financed one vehicle and had three hard inquiries. I have financed several cars from different dealers and have NEVER had three hard inquiries for a single vehicle. I didn’t realize this until I checked my credit report. I called the dealer to inquire and was told by mamangement that was standard (it’s not).The unfortunate part is they did not seem a bit concerned and refused to remove two of the three inquiries. I need to purchase two more vehicles and I will NOT be buying them from Fairfield Nissan. More

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Not an enjoyable experience Visited three car dealerships looking for a specific model Rogue, with a specific feature, in a specific price range. Had a bad, ok, and good experien Visited three car dealerships looking for a specific model Rogue, with a specific feature, in a specific price range. Had a bad, ok, and good experience. This dealership was the bad one, and easily the worst. Took my typical approach of walking straight into the lobby and looking for salesperson. This was the only dealership where I couldn't find one. No one was around, so I sat and checked my twitter feed for a bit before finally getting tired and looking around outside. When I finally found a salesperson and explained what I was looking for, we looked at one that was nearby. His first price offered was the MSRP, which surprised me as online it was listed for less and had a few discounts on it, including the 'Wyler discount'. I reminded him of those, and was able to get it down to the online price at least. Not satisfied with their offer and about to leave he did then mention they had one in a different color for less, but it had all the same features of the car we just looked at. It wasn't, and didn't have the package with the sun roof (which I didn't really want anyway) which explained the price difference. The price he offered it for was again no better than what was posted online. I left and we exchanged some e-mails including him quoting me a price again, saying he could get me to the price I was looking for. I was excited at first, but when he broke down how he got that number he included my estimated down payment. Bringing the real price of the car back up to the MSRP, neglecting those offers I mentioned previously, and higher than advertised online again. (don't know he could forget about the 'Wyler' discount a second time). Again he apologized for overlooking those things. My wife also visited this dealership on her own and talked to someone else (unclear who) but she left 'disgusted' and like she was talked down to because she was a female. She did not feel this way when she visited other dealerships. If you do visit this dealership (which I don't encourage), I recommend you do your research first as you will have to remind them of various Nissan offerings available at their dealership, and check the prices they offer. Was able to get the car I wanted for a thousands less elsewhere. More

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Extremely helpful Brian just happen to ask my phone call when I had issues with making my car payment online and resetting my password with no success. He went over a Brian just happen to ask my phone call when I had issues with making my car payment online and resetting my password with no success. He went over and above helping me get my issue resolved. He is a very nice and helpful person and would buy a vehicle from him any day. More

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Willing to go the extra mile Brian is an extremely courteous and thoughtful salesperson willing to “go the extra mile” to ensure his customer is 100% satisfied. He turned what cou Brian is an extremely courteous and thoughtful salesperson willing to “go the extra mile” to ensure his customer is 100% satisfied. He turned what could have been a negative situation (yes, those little things are important too!) positive by rendering personal assistance and oversight until I was satisfied with the results - all of this after the sale! Thanks, Brian. Your efforts are greatly appreciated. More

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