Aristedes Poulis

I had a great experience with Aristedes at Key Auto in Rochester. It was my first time buying a car and he made the whole process smooth and stress free, incredible customer service provided by Aristedes Rochester. It was my first time buying a car and he made the whole process smooth and stress free, incredible customer service provided by Aristedes at the highest level! More

by pouliskelly Verified Customer Verified Customer

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This is the second vehicle I have bought Through Sean Duffy at key this year. me and my wife couldn’t be happier with our service their knowledge of the vehicles and the entire experience we will definit Duffy at key this year. me and my wife couldn’t be happier with our service their knowledge of the vehicles and the entire experience we will definitely be long-term customers! More

by joshuafuller9 Verified Customer Verified Customer

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Service advisors and technicians in service were very knowledgeable and professional. Ill definately be returning for sevice. knowledgeable and professional. Ill definately be returning for sevice. More

by Dan Verified Customer Verified Customer

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I love this dealership and service dept. They have always treated me well and listened to my concerns, what’s going on with my vehicle at the moment there is nothing they can do about it. My They have always treated me well and listened to my concerns, what’s going on with my vehicle at the moment there is nothing they can do about it. My Uconnect has not worked since the day I purchased this vehicle. It has nothing to do with the dealership they have tried a couple of times to resolve this problem. Florida has also tried to resolve this problem and it can’t be done this dealership. I love I would recommend anyone of my friends go there.. More

by cjkillpartrick Verified Customer Verified Customer

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Sean is not a typical salesman. Never pushy, always helpful and friendly. He is the reason we continously use that location for all of our jeep sales. Never pushy, always helpful and friendly. He is the reason we continously use that location for all of our jeep sales. More

by tscolby Verified Customer Verified Customer

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The dealership is easy to schedule a service appointment with, and they have all of them parts to get the job done. with, and they have all of them parts to get the job done. More

by rick.hawes49@gmail.com Verified Customer Verified Customer

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More than Disatisfied! ! I purchased a 2023 Jeep Wrangler 4XE new. Within 6 months, experienced the DEATH WOBBLE while driving 65mph! This behicle never went off road. I h ! I purchased a 2023 Jeep Wrangler 4XE new. Within 6 months, experienced the DEATH WOBBLE while driving 65mph! This behicle never went off road. I had the steering dampner installed which was recommended by this dealership. To date, this hasn't fixed the issue. I had to take it back into the dealership for another steering dampner replacement. Then they recommended I replace the factory tires after less than 30K and I did that too. Less than 6 months later, they advised me that they could not balance my tires after my requested rotation. They informed me all 4 wheels were bent. That was not the case as Herveys Tire was able to balance them with no issues. The service department (Jen and Ewen) communication or lack thereof is the worst. I had to call multiple times following up on status throughout the 2 years and the service manager (Ewen) made promises to return call with further info and he did not. It was obvious that he didn't want to deal with the jeep issues and resolve them for me. Additionally, I raised the issues to the General Manager - Hayden and 20 seconds into the conversation we were disconnected. Giving the benefit of the doubt, I called back and left a message and he still has never has returned my call. I bought new so I wouldn't have to deal with these issues.. More

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Communication is god awful, had to reach out multiple times for a response to simple questions. On top of his poor communication skills, Aristedes also became super combative and confrontational when cal times for a response to simple questions. On top of his poor communication skills, Aristedes also became super combative and confrontational when called out about misleading messages. I have physical evidence that he lied about my car door being painted when it wasn’t painted at all. Drove two+ hours to come pick up my car only to see that the scratches/paint were not fixed when I was told they were. They kept my car for two weeks with no communication unless I reached out for updates and even then I had to text multiple times over several days before I got a response. Mark was ok to work with but did make various excuses as a scare tactic to get themselves out of work they were committed to doing at the time of sale. Legal documents don’t mean much to them. I have felt very compelled to consult with an attorney as I feel like some of what they’ve done to me is illegal and against our contract. I am just so tired of dealing with the stress from them after the last two months. Be very very careful when making deals with these people. They certainly don’t make for a stress free car buying experience. Wouldn’t send anyone I care about to buy a car from this dealership. More

by Miranda Verified Customer Verified Customer

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Had caar for a month. Runs better but AC not working and fan not working Runs better but AC not working and fan not working More

by lgr03855 Verified Customer Verified Customer

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Everyone was great, my car was prepped and ready to pick up right when I arrived up right when I arrived More

by Jkleonardi07@gmail.com Verified Customer Verified Customer

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