Armando Gonzales

I want to recognize Logan in the service department for their exceptional customer service. Throughout the many visits I’ve had to make for my vehicle, he has consistently been kind, personable, profession their exceptional customer service. Throughout the many visits I’ve had to make for my vehicle, he has consistently been kind, personable, professional, and empathetic. He truly understands that vehicle issues don’t just affect the vehicle itself but also affect work schedules, family obligations, and everyday life. Unfortunately, my overall ownership experience has been frustrating. Despite purchasing a brand-new vehicle, I found myself in the service department far more often than expected, including multiple instances where my vehicle had to be towed because it would not start. At times, I felt like I was being treated as an inconvenience rather than a customer dealing with a significant issue. There were also occasions where service visits were not properly documented, which added to my concerns during an already stressful situation. Thankfully, roadside assistance maintained records of each tow and the reasons behind them. What kept me coming back was the professionalism of Logan and Armando. They listened, documented my concerns, communicated clearly, and made me feel valued throughout a difficult process. Their empathy and commitment made a tremendous difference when dealing with an ongoing vehicle issue. Front Royal GMC is fortunate to have employees like Logan and Armando representing their service department. More

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Mike was very friendly and helpful. Appreciated the assistance from service with the battery issues. Professional atomosphere. Appreciated the assistance from service with the battery issues. Professional atomosphere. More

by lputdod Verified Customer Verified Customer

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I love my Acadia. I know it isn't the fanciest car on the lot, but we drove 2 hours from PA to get it. Mike was very sweet and communicated well through the sales pro I know it isn't the fanciest car on the lot, but we drove 2 hours from PA to get it. Mike was very sweet and communicated well through the sales process. PENNDOT is taking their sweet time with my plates, but that is no fault to the dealer. I did not have a full tank of gas when we left the lot, the car was not freshly detailed, and it was not newly serviced....it was late at night by the time we were done with business, so I figured no big deal as I was so happy with our new 3rd row car. But when my car had some serious issues within the first month of purchase, I became a bit concerned. We hadn't even made the first payment and the AC didn't work, fan was loud...it needed a compressor. As we live 2 hours away, I was a bit unhappy with the fact I had to spend the gas in 2 vehicles to get it down and back. Josh made that right and made sure I had a full tank of gas when I picked it back up, I appreciated that. I became concerned again when I was told that my warranty did not kick in until 60 days after purchase....again we hadn't even made a payment on this new car and it was having problems.....however Armando told me he got some managers involved and we had no costs out of pocket - which was the right thing to do and I was very appreciative of that effort. I asked for the car to be serviced while there. I marked it on the paper when I dropped my keys in the drop box and communicated a good bit with Josh via text about that. It did not get serviced. (why the car didn't have a FRESH oil change when I bought it, I am not sure it was at 29% but that might just be a normal procedure so its fine). Armando in service gave me his card and told me to take it to any local GM dealer and he would take care of any costs. I appreciated him making that right for me very much. So in total, I love my car. I am not overly pleased with the issues with it - but I am very pleased with the dealer and staff making it right for me. Things happen, and instead of me being pushed aside, everyone went above and beyond for me. We are looking to buy another truck and as long as we have no issues in the future, we will be back down from Bedford, PA to get a Duramax. More

by eingraham1 Verified Customer Verified Customer

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Always Great service, vehicle was done on time and no issues. Keeped update on progress of vehicle Very friendly staff issues. Keeped update on progress of vehicle Very friendly staff More

by dave@bissett.mobi Verified Customer Verified Customer

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