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Jason Franceschi
Jason Franceschi at Front Royal Buick GMC

Jason Franceschi

Service Advisor

Front Royal Buick GMC

9015 Winchester Rd
Front Royal, VA 22630

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259 Reviews
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259 Reviews

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259 Reviews of Jason Franceschi

May 06, 2026

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Employee Rating

the service department is terrible. Trying to upcharge labor above and beyond the 200.00 deductible for our extended warranty. They agreed to fix the vehicle under the extended warranty More

by JB3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 06, 2026

Front Royal Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns regarding the service department and the charges related to your extended warranty. We value your feedback and take these matters seriously. Please reach out to us directly at Front Royal Buick GMC so we can discuss your concerns further. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience in the future. Sincerely, The Front Royal Buick GMC Team

May 10, 2024

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Employee Rating

Excellent service. . Very polite . Answered ant questions I had. Wait time was good and room clean. More

by viclardaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 13, 2024

Front Royal Buick GMC responded

Thank you for your kind words and 5-star review of Front Royal Buick GMC! We are thrilled to hear that you had an excellent experience with our team. We strive to provide exceptional service to all our customers, and we are glad to hear that you found our staff to be polite and helpful. Your satisfaction is our top priority, and we look forward to assisting you with any future vehicle needs. Thank you for choosing Front Royal Buick GMC! Sincerely, The Front Royal Buick GMC Team

May 07, 2024

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Friendly and responsive to the customer needs have been a going to the dealership for 15 years More

by racetime54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 09, 2024

Front Royal Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Front Royal Buick GMC Team

April 25, 2024

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Employee Rating

We really appreciated Logan and all the service people involved to get us back on the road to Maine! More

by dd1045
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan and all who helped

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Apr 26, 2024

Front Royal Buick GMC responded

It’s great to know that Logan provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Front Royal Buick GMC Team

April 15, 2024

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Employee Rating

Great customer service and took care of all my issues. Answered any questions that I had and walked me through how they could fix them. More

by bogilvi16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 17, 2024

Front Royal Buick GMC responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Front Royal Buick GMC Team

April 15, 2024

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Very professional and courteous. Able to answer all questions and follow through in a timely manner! More

by daveontheroad
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 17, 2024

Front Royal Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone, Dave. We believe in courteous and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Front Royal Buick GMC Team

April 15, 2024

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Employee Rating

The dealership was extremely helpful & did a great job delivering my truck . Thanks Mark Seymour More

by mswheelbusy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kendra Hupman, Zach White

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Apr 17, 2024

Front Royal Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Front Royal Buick GMC Team

April 11, 2024

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Employee Rating

As for service, I gave you a 4 star because it took 1 hour to perform a state inspection. Jason was very pleasant. More

by fillupone
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 12, 2024

Front Royal Buick GMC responded

Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you. Sincerely, The Front Royal Buick GMC Team

April 11, 2024

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Employee Rating

Very good experience. Professional, knowledgeable, courteous, and timely. Very friendly people. I would highly recommend. More

by Pdean2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan-He was great!

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Apr 12, 2024

Front Royal Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Front Royal Buick GMC Team

April 11, 2024

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Employee Rating

Always Great service, vehicle was done on time and no issues. Keeped update on progress of vehicle Very friendly staff More

by dave@bissett.mobi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armando Gonzales

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Apr 12, 2024

Front Royal Buick GMC responded

We are thrilled to read your review! Thank you for sharing your positive experience with us. Your satisfaction is our utmost priority, and we are glad we delivered on providing exceptional service. We can't wait to welcome you back for more wonderful experiences! Sincerely, The Front Royal Buick GMC Team

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