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Armando Saenz Jr
Armando Saenz Jr at Land Rover Santa Monica

Armando Saenz Jr | Page 4

Service Advisor

Land Rover Santa Monica

3020 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
84 Reviews
4.9

84 Reviews

Write a Review

84 Reviews of Armando Saenz Jr

March 19, 2024

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Employee Rating

Incompetence is the word. They are unable to fix a car the first time, or often the second time. I've had to return my cars for the same issue multiple times on multiple occas More

by rshabtai
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Workmanship
Service Time
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Recommend Dealer
No
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Apr 01, 2024

Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

March 10, 2024

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Employee Rating

Mr. Saenz kept me informed throughout the time they were servicing the car. Courteous and efficient service. Highly recommend. More

by mayrap1465
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 01, 2024

Land Rover Santa Monica responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience at Jaguar Land Rover Santa Monica. It was a pleasure serving you, and we look forward to welcoming you back for all your future automotive needs!

March 05, 2024

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Employee Rating

I dropped off my jaguar for evaluation (11/23/24) and repair (after taking it in 3 times within 4weeks before the problem was addressed). It was not until 3/4/24 before it was ready for pick up. The part More

by ROBERTSPEETE
Recommend Dealer
No
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Apr 01, 2024

Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

February 28, 2024

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Employee Rating

It’s more about Armando for me than the repair shop. He handles everything with ease and professionalism. Makes it super nice. More

by nicole69
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Recommend Dealer
Yes
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Mar 01, 2024

Land Rover Santa Monica responded

Hi Nicole, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had ana amazing servicing experience with us! I will be passing the kind message along to Armando! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

February 26, 2024

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Employee Rating

Best service by Jorge prompt and honest communication was great car was ready and he confirmed that everything was done More

by susanpark_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Rojas

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Feb 27, 2024

Land Rover Santa Monica responded

Hi Susan, thank you so much for taking the time to give us feedback! We are pleased to hear that you had a smooth servicing experience with us! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

January 14, 2024

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The service rep who I worked with was excellent. He was very nice and professional. More

by BOYD7
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Service Time
Service Communication
Recommend Dealer
Yes
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Feb 08, 2024

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! I will be passing the kind words along to Armando. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

January 11, 2024

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Armando is very professional, he even call Uber and get me going home ....amazing service . He explain what need to be done , the whole process was painless and I am very please. I have been going to the s More

by Ormeaux1
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Feb 08, 2024

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great service experience with us! I will be passing the kind words along to Armando. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

December 29, 2023

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Armando always does a great job - they find solutions to problems, get the job done timely. More

by cxblock
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2024

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience with us! I will be passing the kind words along to Armando Saenz! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

December 07, 2023

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Employee Rating

everyone at SM Land Rover is terrific, especially Armando.......we've had 2 cars with him the last 8 years and its been nothing but fabulous More

by CHRISTINA47
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2024

Land Rover Santa Monica responded

Hi Christina, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing purchasing and servicing experience with us. I will be passing the kind message along to Armando Saenz! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

November 01, 2023

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Employee Rating

Service was excellent with great customer service! Friendly, would definitely continue my future services here! More

by ELSYNATI
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 03, 2023

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind words along to Armando! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

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